Ratings based on 995 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Janeth Saldaña, Hotel Management
Estimada Marcela:Gracias por el tiempo que se tomo para evaluarnos, esperamos que haya disfrutado sus vacaciones con nosotros,
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Janeth Saldaña, Hotel Management
Estimada Crystal:Agradecemos el tiempo que se tomo para evaluarnos, nos hubiera encantado tener una retroalimentacion de su parte, sobre su estancia con nosotrosEsperamos tenerla nuevamente con nosotros
by A verified traveler
Posted 12 Nov 2024
Lucy makes everything work!
Comment from Hotel Management
13 Nov 2024 by Janeth Saldaña, Hotel Management
Dear Donald:Thank you for taking the time to leave us your review of your stay, we extend our congratulations to Lucy for having provided excellent service.We hope to have you with us again
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Janeth Saldaña, Hotel Management
Estimada Elsa: Agradecenos el tiempo que se tomo para evaluarnos, nos hubiera encantado tener algun comentario de su parte de como estuvo su estancia con nosotros. Esperamos tenerla nuevamente con nosotros.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Janeth Saldaña, Hotel Management
Estimado Jose:Gracias por haber elegido Hacienda Buenaventura Hotel & Mexican Charm, para haber disfrutados sus vacaciones con nosotros, agradecemos el tiempo que se tomo para calificar su estancia. Esperamos tenerlo pronto de regreso en esta su casa
by A verified traveler from Louisville
Posted 14 Oct 2024
The service, all those guys are very friendly and quick when you ask for something, I don’t like the property, it’s to old , the locks are olds and broken, the pool is close to earlier, the food sometimes are horrible for the money I am paid I can stay on better place , the air conditioning not working properly and we feels like we was on sauna
Comment from Hotel Management
15 Oct 2024 by Janeth Saldaña, Hotel Management
Dear Rosario:We appreciate the time you took to write us your valuable comments, we are sorry that the hotel was not to your liking.Best Regards
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Janeth Saldaña, Hotel Management
Estimado Les:Gracias por tomarse el tiempo de evaluar el servicio recibido durante su estancia. Esperamos nos brinde nuevamente la oportunidad de visitarnos.
by A verified traveler
Posted 1 Oct 2024
Walking distance to the beach but the offer a shuttle. A short drive to many tourist areas.
Comment from Hotel Management
2 Oct 2024 by Janeth Saldaña, Hotel Management
Dear Rafael Thank you for your review, we hope you visit us again.Best Regards
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Janeth Saldaña, Hotel Management
Estimado Armando:Lamentamos profundamente no haber cubierto con sus expectativas,nos hubiera encantado poder haber tenido acercamiento con usted para brindarle una mejor experiencia en su estancia. Agradecemos su evaluacion y deseamos nos brinde la oportunidad para volver a ser sus anfitriones.Sinceramente
by A verified traveler from Coquitlam
Posted 3 Sep 2024
When in Puerto Villarta stay here if you like a charming mexican atmosphere. The hotel is located close to every venue in PV, the staff are the best. They take the time to cater your needs, the rooms need upgrading but the staff and location makes up for it. Ty Cesar
Comment from Hotel Management
3 Sep 2024 by Mariana Sandoval, Guest Service, Hotel Management
Dear Roland,Thank you so much for your kind review.We are glad to know that you've enjoyed your stay. We hope to see you back soon. Kindly,
