Ratings based on 802 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Yelm
Posted 17 Nov 2024
We stayed 9 days hardly any one spoke English so hard to talk to staff food was very limited on variety and was almost always cold pool chairs were broken and good ones were taken by 7am pool dosnt open till 8 room was clean but some times doornob wouldn't work other than that trip was ok
by A verified traveler
Posted 15 Nov 2024
The semi private beach with sand made accessing the ocean wonderful.
Staff were fantastic
Comment from Hotel Management
16 Nov 2024 by Guest Service, Hotel Management
Dear Jeffrey:Thank you for your recent stay at Grand Park Royal Puerto Vallarta. Our main commitment is to make your stay a unique and memorable experience, that is why your comments for emphasizing the beach and our fantastic staff are greatly valued to us. We love the opportunity of your return to this wonderful resort. Best Regards,Guest Service.
by A verified traveler
Posted 15 Nov 2024
Loved the 10 Service from the following Personnel:
Roberto Palomar - Registration - 10 Service (Spoke English- Great Job!!! )
Francisco Lemus - Manager of Reservations/Registration/(10 Francisco Treated us like Family when we asked for
Services from Concierge throughout our stay!!!)
Fátima - Registration
Alfonso -Server at Buffet
Moses - Server at Buffet
Filiberto - Server at Buffet
Fernando - Sand Beach Serverm
Carolina from the Cafe - 10 Service
Laura - Kitchen Refilling - Buffet trays
Comment from Hotel Management
16 Nov 2024 by Guest Service, Hotel Management
Dear Ruth:Thank you very much for your preference at Grand Park Royal Puerto Vallarta.We believe that your experience was not different from what many previous guests enjoyed, since our aim goal is to make your stay a lovely one and we felt great being successful in it.We will continue working hard to offer you another exceptional experience in the future.Best Regards,Guest Service
by A verified traveler
Posted 15 Nov 2024
This was our first time on the west side of Mexico and it was an excellent vacation! The staff is amazing. Brianda makes the best after- dinner mudslides and Manuel "always a double" is a gem! Jorge, Carlos, George, and Israel are the BEST! The staff works very hard to ensure you're taken care of. Food was excellent! Best mole I've ever had! I felt very safe. Our room was always clean and we even had turn-down service ❤️ Beach is great- just missing more loungers for the non-pool people like us!
Comment from Hotel Management
15 Nov 2024 by Thank you, Hotel Management
Dear Patricia:Thank you for your stay at Grand Park Royal Puerto Vallarta.We are truly committed to providing the highest level of service and we greatly appreciate highlighting to us the pros and the areas that need improvement. You can be sure we will keep working on improving our services and listening to the kind suggestions from our guests.We remain for your service.Best Regards,Guest Service.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Guest Service, Hotel Management
Dear Ruth:Thank you for your five-star score regarding your recent stay at Grand Park Royal Puerto Vallarta, we really appreciate it.We are looking forward to welcoming you again soon.Best Regards,Guest Service
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Service, Hotel Management
Dear Diane:Thank you for your stay at Grand Park Royal Puerto Vallarta and for leaving a 5-stars score.We are so pleased to know that we exceed your expectations.We encourage you to come back. We will be honored to have your presence again.Sincerely,Guest Services.
by A verified traveler
Posted 30 Oct 2024
10 Service and Facility-ammenties need to be improved-stained furniture when you check in “used and neglected fabric furniture if rooms…and pool needs a COMPLETE REPLASTERING along with pool at end of day needs to be shocked to have water CLEANER AND CLEAR….
I return due to the beach having the most hidden spot in Vallarta!!!! Clear beach water and sand is so
Light and CLEAN…CLEAN…CLEAN BEACH WATER NOT MIXED WITH THE TOXIC MARINA WATER FROM DOWNTOWN VALLARTA AND THE CRUISE SHIPS!!!!
Comment from Hotel Management
30 Oct 2024 by Guest Service, Hotel Management
Dear Ruth:We are so glad to read how much you enjoyed your stay at Grand Park Royal Puerto Vallarta. We are truly grateful for your appreciation towards the service provided, amazing beach and for highlighting how much you enjoyed your stay, since your satisfaction is our top priority.We will be glad to welcome you back and go beyond your expectations on another amazing trip.Best Regards,Guest Service.
by A verified traveler
Posted 30 Oct 2024
Staff was excellent
Comment from Hotel Management
30 Oct 2024 by Guest Service, Hotel Management
Dear Scott:First, thank you for choosing Grand Park Royal Puerto Vallarta to host your recent holiday.We appreciate your great review, as it gives us the opportunity to motivate our staffThe best thing is yet to come to Grand Park Royal Puerto Vallarta, please do not hesitate to come back. Sincerely, Guest Service.
by A verified traveler from fort worth
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Servicio al huésped., Hotel Management
Estimado Luis Fernando Rocha:Gracias por haber seleccionado a Grand Park royal Puerto Vallarta como anfitrión de sus recientes vacaciones. Apreciamos sinceramente su calificación positiva y lo animamos a visitarnos pronto.Atentamente,Servicio al Huésped.
by A verified traveler
Posted 12 Oct 2024
Great service, food was exceptional. Staff was friendly, always smiling
Comment from Hotel Management
17 Oct 2024 by Guest Service, Hotel Management
Dear Gordon Ray:Thank you for your valuable opinion regarding your recent stay at Grand Park Royal Puerto Vallarta. We appreciate your nice score about the service you received.Please do not hesitate to come back to this wonderful Resort. Cordially, Guest Service.
