Ratings based on 1,610 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The Zona Romántica is a short drive by taxi down the hill but this lovely property sits at the summit, well above all the hustle, bustle and NOISE! The views from the rooms over the Bahía de Banderas are spectacular.
by A verified traveler
Posted 2 Jan 2025
We really like this place. I traveled with my wife and three children ages 13 to 18. The place was really spacious for us and felt pretty comfortable with the service and amenities available. We had no problem getting cars to and from the grand Miramar despite being on top of the hill. This was actually a really nice feature because it got us away from everything. We had no problem getting to downtown Puerto Vallarta within 10 minutes. The food choices were adequate and the menu was fun to explore however, not everything on the menu was available. For instance, they didn’t have the ribeye tacos. They were good and we didn’t care because of all the other choices. Their concierge was extremely helpful and setting up activities Every day they even helped us arrange extremely good restaurant recommendations which really made our evening special. All in all we go back in a heartbeat and it’s not a surprise when I met other vacationers who regularly return to the grand Miramar.
by A verified traveler
Posted 2 Jan 2025
It was such a beautiful hotel with amazing view and room service.
by A verified traveler
Posted 30 Dec 2024
Had a great time. Wonderfully spacious rooms, friendly staff, quiet at night. Lots of available chairs by the pools. Easy access to restaurants, beaches and entertainment by quick uber/taxi ride. Highly recommend.
Comment from Hotel Management
31 Dec 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Cris,It has been a pleasure to have attended to you as you deserve. I thank you very much for the time you took to write this review that we undoubtedly appreciate and make us better.We are delighted to hear about the warm hospitality you received from the team during your stay.We sincerely look forward to welcoming you back on future occasions to provide you with the exceptional quality and service that characterizes our resort.Kind Regards,
by A verified traveler
Posted 30 Dec 2024
Excellent property, top notch service, a little far to the beach and restaurants but excellent if you want peace and quiet, a nice pool, big rooms, and great service. Would definitely stay again.
Comment from Hotel Management
31 Dec 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Robert,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Michael,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Paula,Thank you so much for your comments, we hope to welcome you again soon.Kiind Regards,
by A verified traveler from Las Vegas
Posted 25 Dec 2024
DO NOT STAY HERE! The property kicked us out on our second night around 2-3am. They then proceeded to call “police” who handcuffed me and took the cash in my wallet. They then drove my girlfriend around to various ATMs trying to have her withdraw more money. Luckily, her bank detected fraud due to the amount and time and wouldn’t allow the transactions to process. I then asked for a refund for the hotel nights and was denied by this property. The hotel staff lied to Expedia and my CC company and told them we stayed the entire time. WORST EXPERIENCE OF MY LIFE!
by A verified traveler
Posted 24 Dec 2024
There are no amenities near the hotel. Anything and everything is 5-10 mins by car. But this is something we were looking forward to. Up on the hilltop calm quiet and a view that will stay with you for a very long time. Just wish we had a room on one of the top floors. Overall amazing experience.
Comment from Hotel Management
27 Dec 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Ariful,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
by A verified traveler
Posted 16 Dec 2024
Beautiful view. Friendly staff. Very helpful and kind.
Comment from Hotel Management
16 Dec 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Jacqueline,Thank you so much for your comments, we hope to welcome youa gain soon.Kind Regards,
