Ratings based on 1,170 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 1 Dec 2024
If you love the sound of constant construction and frat boys partying then this is the place for you. From morning until night I had the pleasure of hearing drilling going on and frat boys doing shots (well past 2am in the hallways). How relaxing and magical. And good luck trying to get a place to sit near the pool unless you want to pay upwards of $100 extra for the pleasure of a spot that just ends up sitting empty most of the time.
The staff is clearly unhappy and even with generous tips, they look like they'd rather be anywhere else. T
And don't bother trying to get a drink yourself from any of the bars. Remember those frat bros I told you about? Yeah, they've built a permanent wall around any area with alcohol in it. May as well stick to room service, which delivered nachos so old and soggy, they looked like tortilla soup. The one time we decided to splurge and pay for the private pool, one front desk person told us $90 for the day. When we came back to pay, the next guy tried to charge us $110 for the day. Talk about sketchy.
Oh, and you better not have a stroller or wheelchair because it's a 10 minute wait at times for elevators. We were on the 7th floor and just took the stairs most of the time.
I've been to Puerto Vallarta probably 20 times now and I have never stayed at a worse resort from beginning to end. Avoid unless you enjoy punishment.
by A verified traveler
Posted 28 Nov 2024
The hotel was ok overall. Not very family friendly. There was construction and noise heard so not very relaxing. Not mentioned at the time of booking.We loved the mexican food at the ceviche restaurant.
Comment from Hotel Management
28 Nov 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear Guest We appreciate the time you took to send us your comments, for us they are very important since we take our opportunity areas from them and improve our service. We regret the bad experience you had during your stay, we will take measures with the corresponding department and make the necessary adjustments in order to avoid these types of situations again.
by A verified traveler
Posted 28 Nov 2024
We love the setting of the Resort.Staff are vey helpful and accommodate us so well.The foods selections are ok.The most that stands out when it comes in Dining was The TiangTang .We enjoyed the selections from the Sushi to Entrada and the Entree as well as the desserts.
Comment from Hotel Management
28 Nov 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
by A verified traveler
Posted 28 Nov 2024
The friendliest staff you'll ever meet including Gume and Leo. The resort is wonderfully kept up, and the pool is luxurious throughout the heat of the day.
The drinks are delicious. The live entertainment night is a great way to conclude the evening with. The rooms are very well kept up and spacious. I truly enjoyed the view from my balcony of my room. Thank you very much for making my first visit to Mexico and my first solo trip absolutely memorable!!
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
by A verified traveler
Posted 26 Nov 2024
This is the 3rd time we’ve stayed here and we always come away feeling like it’s a home away from home. The staff are ALWAYS helpful and kind. The accommodations are comfortable and clean. The views are stunning and it is so close to everything! The also made my sons birthday breakfast surprise amazing!! He said it was his best birthday! Thank you Fiesta Americana! Shout out to Ramon, Rafa, Diego, and Armando! They were consistent and competent!
My only issue this time was when they ran out of towels at the pool one evening and we drip our way back to the room. It wasn’t cold so it wasn’t bad but it was not my favorite.
Comment from Hotel Management
28 Nov 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
by A verified traveler
Posted 26 Nov 2024
Need more activities
Comment from Hotel Management
28 Nov 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
by A verified traveler
Posted 25 Nov 2024
The property is amazing just didn’t like that staff was selective with who they gave certain beer to. Paid for the premium alcohol and it was hard to get around the resort
Comment from Hotel Management
28 Nov 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear Guest We appreciate the time you took to send us your comments, for us they are very important since we take our opportunity areas from them and improve our service. We regret the bad situations you had during your stay, we will take measures with the corresponding department and make the necessary adjustments in order to avoid these types of situations again.
