Ratings based on 998 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Good service, environment and attentiveness, only suggestions: have coffee, water in rooms.
by A verified traveler
Posted 14 Nov 2024
There were children yelling all the time, all day at the pool and at night outside of the rooms.
The breakfast with the coupon was very small and insufficient. The bread was always dry. Always had to eat somewhere else afterwards.
by A verified traveler from Regina
Posted 9 Nov 2024
There was some confusion during check in.
by A verified traveler
Posted 7 Nov 2024
Beds are as hard as cement
Breakfast options were terrible
by A verified traveler
Posted 4 Nov 2024
nice downtown location english is limited will be ba k without a doubt
by A verified traveler
Posted 21 Sep 2024
Very close to the beach and you also have option for a pool.
Comment from Hotel Management
18 Oct 2024 by Hola Angelo,, Hotel Management
We are glad that you enjoyed your stay with us. We have this privileged location in Puerto Vallarta. See you soon!
by A verified traveler from Chula Vista
Posted 10 Sep 2024
It has a noce view to the downtown and right in front of the beach, but I didn't enjoy my stay in here because of the room, which was nothing to go crazy about, and the beds are super uncomfortable, felt like I was sleeping on the floor. I booked a bigger room because I was with friends, and the tv was super small. This hotel definately needs a remodelation.
Comment from Hotel Management
18 Oct 2024 by Hola Jazmine, Hotel Management
Thank you for your feedback. We're glad you enjoyed the views but are sorry to hear about the discomfort with your room and bed. Your comments are valuable to us, and we’ll take them into consideration for future improvements. We hope to welcome you back for a better experience.
by A verified traveler
Posted 8 Sep 2024
Everything is great. The parking could be an issue since they have limited parking.
Comment from Hotel Management
12 Oct 2024 by Hola Allan,, Hotel Management
Thank you for your feedback! We're thrilled to hear you enjoyed your stay. We apologize for any inconvenience caused by the limited parking, and we appreciate your understanding. We hope to welcome you back soon!
by A verified traveler
Posted 8 Sep 2024
Pros: very convenient location. Easy to walk to the malecon and to stores and restaurants. Very nice pool. Easy access to the beach. Only con was uncomfortable mattresses.
Comment from Hotel Management
12 Oct 2024 by Hola Natasha,, Hotel Management
Thank you for your feedback! We’re glad you enjoyed our convenient location, pool, and beach access. We apologize for the discomfort with the mattresses and appreciate your input. We’ll work on improving this for your next stay. Hope to welcome you back soon!
by A verified traveler
Perfect
Posted 13 Aug 2024 on HotelsAmazing
Comment from Hotel Management
14 Aug 2024 by Hola Ramses, , Hotel Management
I'm glad you enjoyed the hotel. See you soon.
