Ratings based on 1,571 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
by A verified traveler from Renton
Posted 27 Nov 2024
It’s a dated property but worked for us as all we wanted to do was lay by a pool and do nothing. Our room was good with the AC but the unit was very noisy. They didn’t tell us the WiFi password when we checked in so we had to ask someone else for it. They also didn’t tell us the you have the make reservations at the restaurants at 9:01 am every morning for that night. They only have limited spaces for reservations or you are at the buffet. The buffet is very good and during breakfast they can make you omelets of your choice. All I all it was not a bad stay at all for what we wanted to do. You also have to get down the pool before it opens to grab a chair as the cabanas get taken very quickly. Also you have to exchange a card for a towel and that’s your towel for the day. To get the card back you have to take the towel back and get your card for the next day.
Comment from Hotel Management
27 Nov 2024 by Gerencia General Crown Paradise Golden , Hotel Management
Dear AmyThank you for choosing us as your vacation destination in Puerto Vallarta and for sharing your impressions about your experience at our hotel.We sincerely appreciate you giving us the areas of opportunity to work on and for the understanding you express. We have taken note of the lack of information that was not provided to you and the problems you had in your room with the air conditioning. Your comments will be transmitted to our two corresponding departments to reinforce these inconveniences. Your satisfaction is our priority and we will strive to fulfill it completely. We look forward to welcoming you back and providing you with a much more memorable stay.Kind regards.General Management Crown Paradise.
by A verified traveler
Posted 25 Nov 2024
A/c didnt work the best. And there was never any hot water at all for a week. Other than that great place!
Comment from Hotel Management
25 Nov 2024 by Gerencia General Crown Paradise Golden , Hotel Management
Dear Regan We thank you very much for choosing us for your vacation and for sharing your valuable comments. We have taken note of the details that you presented in your room with the air conditioning and we apologize for the failure that we experienced with the hot water on the dates of your stay. This inconvenience has been resolved, however we are sorry for making your stay less pleasant.We hope to have the honor of receiving you again in your second home and to demonstrate that your satisfaction is our commitment.Sincerely,General Management Crown Paradise.
by A verified traveler from San Diego
Posted 24 Nov 2024
The staff is exceptional! They go out of their way to make your stay a real vacation paradise.
Comment from Hotel Management
25 Nov 2024 by Gerencia General Crown Paradise Golden , Hotel Management
Dear LeonThank you very much for choosing us for your vacation. We are very pleased to know that your stay has been completely satisfactory, largely due to the efforts of the team who have taken credit for your recommendation and for giving us your valuable praise.We hope to have the honor of welcoming you again in your second home to enjoy new and memorable vacations.Sincerely,General Management Crown Paradise.
by A verified traveler
Posted 23 Nov 2024
I loved that it was adult only. The staff was excellent and the area around was safe and convenient. The food was subpar but still good.
Comment from Hotel Management
25 Nov 2024 by Gerencia General Crown Paradise Golden , Hotel Management
Dear SimpsonThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your comments with us.We are very happy to know that you enjoyed your stay at the Resort and that our theme and quality of service have been to your liking. Your safety is our priority and knowing that you felt comfortable gives us satisfaction. We will take into account your valuable comments about the quality of food in the consumption centers to improve in this area of opportunity.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction.Sincerely,General Management Crown Paradise.
by A verified traveler
Posted 23 Nov 2024
After multiple requests for a telephone in my room I was met with a quiet non response! Speaking to other guests I came to realize that no one had a working phone in their room and none was ever brought to mine. I was concerned for my safety as the marble tub/ shower had no anti slip mat of any kind and I have diabetic neuropathy in my feet and legs. Many other guests had similar concerns. No one in management responded to my request for help in these matters. The staff and grounds of the property are beautiful but the hotel has consistently neglected the rooms repairs and concerns of their guests. I will not be returning to this hotel until safety issues are properly addressed.
Comment from Hotel Management
25 Nov 2024 by Gerencia General Crown Paradise Golden , Hotel Management
Dear Mr. RohnThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your comments with us.We sincerely regret that on this occasion you had details in your room and that you did not receive a satisfactory response and solution from our collaborators. We will pass on your comments to work on improving the comfort of the facility and the details you mentioned in your room. Your satisfaction is our priority and we are committed to working on the areas of improvement.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction.Sincerely,General Management Crown Paradise.
by A verified traveler
Posted 20 Nov 2024
We stayed for 11 days. Staff is very friendly and helpful. Buffet was great, lots of fresh food and authentic Mexican dishes - not for everyone, but we loved it! Rooftop pool was our favorite hangout, quieter than downstairs pool. Beach was swimmable, but lots of vendors, non-stop asking for your attention, but they were nice too.
We got the room we payed for, AC worked the whole time, WiFi works great, too.
Only complaint is I bought jewelry from the guy who comes three times a week to the lobby, and it was fake, not real silver, so I lost $45USD there…
Will definitely come back!
Comment from Hotel Management
21 Nov 2024 by Gerencia General Crown Paradise Golden , Hotel Management
Dear FabianaWe sincerely appreciate that you shared your experience at our Resort.We are happy to know that you thoroughly enjoyed our facilities and the customer service provided by the entire Crown Paradise team. On the other hand, we regret the inconvenience you had with the jewelry, we will open an investigation case to verify with the sales agency the authenticity of the jewelry and avoid generating any counterfeit.Even so, we appreciate knowing that this does not prevent you from returning again, we eagerly wish to welcome you back to this, your second home.Sincerely,General Management Crown Paradise.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Gerencia General Crown Paradise Golden , Hotel Management
Dear ForrestThank you very much for choosing us for your vacation. We are very pleased to know that your stay has been satisfactory and we appreciate that you gave us your kind review. We hope to have the honor of welcoming you again in your second home to enjoy new and memorable vacations.Kind regards.General Management Crown Paradise.
