Ratings based on 991 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Staff was fantastic, room was horrible, especially the kitchen area 1950s
Comment from Hotel Management
28 Nov 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear EldenThank you very much for taking the time to share your experience at the Resort.We appreciate your praise for the service provided by our colleagues, who have taken credit for it. However, we apologize for not meeting your expectations in our rooms. We will pass on your valuable feedback to our appropriate leaders so that we can develop strategies to improve the image and modernize our rooms with the goal of providing greater satisfaction to our guests.Sincerely,General Management Crown Paradise.
by A verified traveler
Posted 27 Nov 2024
Not very friendly upon our arrival. No one wanted to answer our questions which were simple.
Comment from Hotel Management
27 Nov 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear AliWe thank you very much for choosing us for your vacation. We sincerely regret to know that you were not given proper service and your doubts were not cleared up. We apologize for this inconvenience that you have presented. We will share your comments with the customer service department leaders to reinforce this area of opportunity and prevent it from happening again. We look forward to welcoming you back and providing you with a much more memorable stay.Kind regards.General Management Crown Paradise.
by A verified traveler
Posted 26 Nov 2024
Lots of options and things to do
Comment from Hotel Management
27 Nov 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear AnnikaThank you very much for choosing us for your vacation. We are very pleased to know that your stay was satisfactory and that you were able to enjoy all the activities we organized for you. We hope to have the honor of welcoming you back to your second home to enjoy new and memorable vacations. Kind regards. General Management Crown Paradise.
by A verified traveler
Posted 25 Nov 2024
Facility was not being cleaned in hallways. A wrapper we saw in the stairway was there for over 6 days.
Staff was excellent for hospitality and in resturants but very aged and dated
Comment from Hotel Management
25 Nov 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear AlexisWe thank you very much for choosing us for your vacation, we appreciate your praise for our customer service and our cuisine. However, we apologize for the cleanliness you perceived in the hallways. Your comments will be taken into account and shared to reinforce the cleaning and proper maintenance of the facilities. Sincerely,General Management Crown Paradise.
by A verified traveler
Posted 23 Nov 2024
Wehad a nive family vacation with our 18 month old. Nice pools and activities. Accommodations were average. Older resort, rooms are run down with very noisy AC unit. Had to turn it off to sleep. Food was average. Staff was very nice and accommodating. Very busy with mostly local families. All activities and announcements were in Spanish. No big deal, we still had a good time.
Comment from Hotel Management
25 Nov 2024 by Gerencia General Crown Paradise, Hotel Management
Dear Mr. ChadWe thank you very much for choosing us for your vacation, we sincerely appreciate knowing that you enjoyed your stay and appreciate your sincere understanding for some situations that occurred during your stay. Please be assured that your comments will be taken into account to reinforce the maintenance in our facilities. We are committed to improving the conditions of the Resort to provide a more comfortable stay. We look forward to welcoming you again and will provide you with a much more memorable stay. Sincerely,General Management Crown Paradise.
by A verified traveler
Posted 22 Nov 2024
Staff are great, facilities are very aged.
AC didn’t work in our room. Moved to another room with “working AC” it was maybe 1-2 degrees cooler.
AC was set for 19, room got to 24 at its coolest.
Shower door wouldn’t close.
Toilet wouldn’t flush properly.
Multiple burnt out lights.
The smell around the pool would take your breath away.
Food was a huge disappointment compared to a few years ago.
A 1.5 hour wait for a buffet breakfast is unacceptable, especially for what is was.
Comment from Hotel Management
23 Nov 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear AndrewThank you for choosing us as your vacation destination in Puerto Vallarta and for sharing your impressions about your experience at our hotel.We sincerely regret all the inconveniences you share with us, we regret to know that in the two rooms that were provided to you there were maintenance problems. We have taken note of the details that you presented and we will share it with our Maintenance department to address each area and make improvements. We also regret the delay that occurred in the Buffet restaurant, we will implement strategies to speed up service in high seasons and avoid crowds in our consumption centers. Likewise, we will reinforce cleaning in our areas, especially in the pools for greater comfort and hygiene.We apologize for the situations that made your stay less pleasant. We hope to have the opportunity to receive you again in the future to provide you with a much more memorable experience, demonstrating that our commitment is your satisfaction.Kind regards.General Management Crown Paradise.
by A verified traveler from Edmonton
Posted 19 Nov 2024
It is a smaller older, clean hotel. Rate it as two to three star. Food ok. Staff is great, very friendly always helpful. Neto and the entertainment staff are great dancers.
Comment from Hotel Management
21 Nov 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear DeborahThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that you have shared your impressions about your experience at our hotel.We appreciate knowing that you have enjoyed our quality of service and attention and that you found comfort in our hotel. We apologize if there was any inconvenience in your stay that has made it less than satisfactory. We also appreciate your kind words towards our colleagues Neto and the Animation team. We are proud to know that they were able to make your experience even more special. We will pass on your praise to our entire team and will be sure to recognize your excellent service.We look forward to welcoming you again in the near future and providing you with a more comfortable stay.Best regards.General Management Crown Paradise.
by A verified traveler
Posted 18 Nov 2024
Amazing staff! Staff is super sweet, polite and always willing to help without asking. Property is kept clean and very family friendly.
Comment from Hotel Management
21 Nov 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear Bhumika!We are very grateful for choosing us for your vacation. We are very pleased to know that your stay has been completely satisfactory and that our entire team has earned the merit of your recommendation through the service provided. We also appreciate knowing that our facilities were to your liking and comfort. Your satisfaction is our priority and we are very happy to know that we have achieved it.We hope to have the honor of welcoming you again in your second home to enjoy new and memorable vacations.Kind regards.General Management Crown Paradise.
by A verified traveler from Whitefish
Posted 10 Nov 2024
Easy and comfortable place to stay.
Comment from Hotel Management
12 Nov 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear KathleenThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that you have shared your impressions about your experience at our hotel.We appreciate knowing that our Resort was very comfortable and easy for your rest, your satisfaction is our priority and we are very happy to have achieved it. We sincerely hope to have the pleasure of welcoming you again.Kind regards.General Management Crown Paradise.
by A verified traveler
Posted 9 Nov 2024
N/A
Comment from Hotel Management
12 Nov 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear RobbieThank you so much for choosing us as your hotel in Puerto Vallarta and for sharing your experience at the hotel.We apologize for the problem with the air conditioning you had in your room. We have forwarded your comment to our Maintenance department so they can work on the problem and prevent this from happening continuously.We look forward to welcoming you back and providing you with a much more memorable stay. Sincerely,Crown Paradise General Management
