Ratings based on 96 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 26 Oct 2024
by A verified traveler from Fredericton
Posted 24 Oct 2024
It was clean and the staff were friendly and helpful.
by A verified traveler
Posted 31 Jul 2024
I like the location is close and accessible to dining, transpo, and shopping. Did not like the no Internet access from the room.
Comment from Hotel Management
21 Aug 2024 by Rose, Hotel Management
Hi Mr. Roderick, thank you for your feedback! We're glad to hear you enjoyed our convenient location with easy access to dining, transportation, and shopping. We apologize for the inconvenience regarding the internet access in your room. Your comments are valuable to us and we'll work on improving this aspect to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future!
by A verified traveler
Posted 24 Jul 2024 on Orbitz
Property is very nice when you eventually get to it. It is off the main road - one has to pass a very bumpy dirt road for 10 minutes to get there. When it rains, there are large puddles of water to negotiate. None of this was mentioned in the listing.
I had breakfast one morning with extra fruit and was told that the cost would be 10 pesos. When the bill came, I was charged 160 pesos. On the bill, it is listed and a French Toast and not extra fruit - their excuse is that they do not have an item of 'extra fruit' in their system so they just charged me 160 pesos instead of 10 pesos. It is not the money but the practice that they do such things to their guests. Thanks but no thanks !
by A verified traveler from Hollywood Park
Posted 24 Jun 2024
The hotel looks a bit old and needs renovation, but our room is spacious and clean. What surprised me most was that Robinson was just across the street. The multi-cab stop area is also right across from the hotel, making it accessible. They served a buffet for breakfast, but not on the last day. Their food is delicious. I do not give it a five star because the swimming pool is unavailable during our six days of stay. I was hoping we could swim after our tiring day on tour, but we didn't. The man at the door was always helpful.
Comment from Hotel Management
5 Jul 2024 by Angel, Hotel Management
Thank you for your feedback Gemma. We appreciate your kind words with our room and staff. Also, our location and breakfast. We apologize for the inconvenience you had with swimming pool unavailability. This week the pool is under maintenance. Rest assured the team will work on this.
by A verified traveler
Posted 29 May 2024
They advertise a swimming pool, but was not open once.
They advertise complimentary airport pickups, but after multiple attempted and unanswered calls we had to hire a taxi. When we asked why we weren't picked up and why our calls weren't answered, staff just smiled and said nothing.
Comment from Hotel Management
5 Jul 2024 by Angel, Hotel Management
Thank you for your feedback Peter. We apologize for the inconvenience with our airport pick up. The team is working on it, rest assured our complimentary transfer is still available.
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 20 May 2024
Hotel is going under renovation, i can understand the current appearance of certain parts of the hotel.
My room i assume was next. The aircon wouldn't really get cold in the room. My friends in a different room had to wear a sweater because their aircon worked really good.
I didn't use the tv. From 200 channels, you received 20-25 channels. Every station was in tagalog.. nothing for an American or foreigners from other countries to watch.
The staff was Very nice, especially the people in the restaurant area.
I got to the restaurant at 6am when it opened. The sternos under the food were not lit this early, the food was cold.
Go for breakfast around 8am, the sternos are lit and the food is hot.
Besides that.. it IS a good place to stay!
This is my 2nd stay there, i Will stay there again.
It's less than a 10 minute ride to the airport. They provide rides to/from airport.
If you play pool, bring you own pool cue chalk.
I didn't use the pool, it was clean and looked good!
It offers a great sunset over the mountains view from the back staircase.
Most people would enjoy staying here. I did!
Comment from Hotel Management
5 Jul 2024 by Angel, Hotel Management
Thank you for your feedback Joseph.We appreciate your kind words about your experience with our property. We hope to see you again.
by A verified traveler
Posted 18 Apr 2024
