Ratings based on 77 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
It was a really nice hotel. Hardly any hot water, but the guy took care of it right away.
Comment from Hotel Management
28 Sep 2024 by TEO, Hotel Management
Dear Jim,Thank you for staying with us and for taking the time to post your reviews online. We highly appreciate it.We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Jul 2024
by A verified traveler
Posted 13 Jun 2024
Coming from Canada to Philippines for the 1st time, was expecting a dive for the price charged... I was pleasantly surprised
Comment from Hotel Management
8 Jul 2024 by Teo Reservation Officer, Hotel Management
Thank you for staying with us and for taking the time to post your reviews online. We highly appreciate it!We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Teo Reservation Officer, Hotel Management
Thank you for staying with us and for taking the time to post your reviews online. We highly appreciate it!We apologized if we did not meet your expectation.We look forward to welcoming you back soon!
by A verified traveler
Posted 26 May 2024
This place was probably one of the worst hotels i’ve stayed at. I’ve been to a lot of places all over the globe, but this was by far THE WORST!!! The staff was unbelievably cunty with me, asking for my itinerary when she had it pulled up on the computer already like she didn’t believe me when i was there the night prior. Charged me 2250 pisos for a late check out? when i never requested a late check out??? also refused to take my cards said cash only, i’m pretty sure it’s just a bunch of scam artists working just like the rest of this godforsaken island, sad to see a holiday in like this.
Comment from Hotel Management
27 May 2024 by Holiday Suites Business District, Hotel Management
Dear William,Thank you for writing us a thorough review on how your stay was with us. We understand that you had some concerns regarding your stay and did not meet your expectations. We assure you that we addressed these concerns immediately after reading your review.We value your feedback because it is essential for us to consistently improve our services and facilities. We would like to offer our sincerest apologies for the problems you have encountered during your stay. You have shown us that there is still much work for us to do. It is very important to us to ensure our guests’ comfort, safety, and satisfaction. We do hope to have the chance to show you how much we've grown.Again, we thank you for your effort in letting us know about your experience. We are hoping for your return as we show ourselves in a better light soon.
by A verified traveler
Posted 2 Apr 2024
The room is very small for family of 4, Wifi is very weak
Comment from Hotel Management
24 May 2024 by Holiday Suites Business District, Hotel Management
Dear Kathia,Thank you for writing us a thorough review on how your stay was with us. We understand that you had some concerns regarding your stay and did not meet your expectations. We assure you that we addressed these concerns immediately after reading your review.We value your feedback because it is essential for us to consistently improve our services and facilities. We would like to offer our sincerest apologies for the problems you have encountered during your stay. You have shown us that there is still much work for us to do. It is very important to us to ensure our guests’ comfort, safety, and satisfaction. We do hope to have the chance to show you how much we've grown.Again, we thank you for your effort in letting us know about your experience. We are hoping for your return as we show ourselves in a better light soon.Yours Sincerely,TeoReservation Office
by A verified traveler
Posted 31 Jan 2024
I am disappointed with my stay at Empire Suites Hotel. The hotel is dirty and rundown. Area is dumpy and smelly. They advertise terraces, but the rooms don’t have them. When I asked the Front Desk to change to a room with a terrace, he confirmed there were none. He justified their website by claiming that the restaurant has a terrace.
Comment from Hotel Management
28 Feb 2024 by Empire Suites Hotel, Hotel Management
Dear David,Greetings from Empire Suites Hotel!We are sorry if you feel uncomfortable during your stay here, to address your concerns about our hotel terrace per checking the website they only showed here that the terrace is located at the outdoor of restaurants. Thank you
by A verified traveler
Posted 24 Jan 2024
Pros -
• very affordable
• friendly and helpful staff
• easy to get tuktuk (local taxi/bikes) from outside the entrance
Cons -
• aircon doesn’t work very well
• Walls are paper thin
• There was a window at the top of the wall in the room, when I stood on the bed to see what was outside i found that it looked straight into someone else’s room… very strange.
Overall, for the price, I’d say that it was pretty good, and was fine for the 1 night we booked, but i wouldn’t want to stay here for too many nights.
Comment from Hotel Management
28 Feb 2024 by Empire Suites Hotel, Hotel Management
Dear Angela,Greetings from Empire Suites Hotel!We are sorry if you feel uncomfortable during your stay here, to address your concerns, We already escalated your concerned to the management. Thank you
by A verified traveler
Posted 19 Mar 2023
I am very satisfied with the place, wi-fi is a plus, dining area around and also burger place open 24 hrs. Overly satisfied with the place.
Comment from Hotel Management
24 May 2024 by Holiday Suites Business District, Hotel Management
Dear Christylynn,Thank you for staying with us and for taking the time to post your reviews online. We highly appreciate the perfect 5 rating!We are thrilled by your positive reviews. I will share your feedback with the entire team as they love to hear how our guests appreciate their services.We look forward to welcoming you back soon!TeoReservation Officer
by A verified traveler
Posted 25 Feb 2023
Great stay
Comment from Hotel Management
24 May 2024 by Holiday Suites Business District, Hotel Management
Dear Catherine,Thank you for staying with us and for taking the time to post your reviews online. We highly appreciate the perfect 5 rating!We are thrilled by your positive reviews. I will share your feedback with the entire team as they love to hear how our guests appreciate their services.We look forward to welcoming you back soon!TeoReservation Officer
