Ratings based on 270 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Hotel is nice and decently clean but the only thing is that the hotel is near to the end of town so if you planing a night in town it cost you a bit to just get from hotel to town or anywhere. But the hotel have a convenient mall next to it so if you missing something or forgot something you can grab it from there.
Comment from Hotel Management
3 Oct 2024 by Mark Anthony Farnaso / Asst. Front Office Manager, Hotel Management
Dear Jeffrey,Thank you for sharing your insights about your stay at Hue Hotel Puerto Princesa. We’re glad to hear that you found our hotel to be nice and clean; maintaining a comfortable and welcoming environment for our guests is a top priority for us.We understand your concerns regarding our location at the edge of town. While this can be a slight inconvenience for evening outings, we believe our proximity to the nearby mall offers a great advantage. It provides convenient access to shopping, dining, and any essentials you may need during your stay, making it easier to enjoy your time with us.Your feedback is invaluable, and we appreciate you highlighting both the positives and the areas for consideration. We hope that, despite the distance to the town center, you were able to enjoy the peace and tranquility that our location offers.Thank you again for your comments, and we hope to welcome you back for another enjoyable stay!
by A verified traveler
Posted 19 Jul 2024
It’s not a hotel review Expedia messed up my reservation and they give you the run around to get the refund. I arrived at property and my reservation was canceled so I had to rebook a new room fortunately there was an available one.
Comment from Hotel Management
21 Jul 2024 by Mark Anthony Farnaso Asst. Front Office Manager, Hotel Management
Dear Shanil,I'm really sorry to hear about the trouble you faced with your reservation through Expedia. It must have been incredibly frustrating to arrive and find out your reservation was canceled. I'm glad to hear that despite the mix-up, our property had a room available for you to rebook.If there's anything we can assist you with further regarding your experience or if you have any questions, please don't hesitate to reach out to us directly. We value your feedback and appreciate your understanding during this situation. We hope to have the opportunity to welcome you back under smoother circumstances in the future.Warm regards
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Mark Anthony Farnaso / Asst. Front Office Manager, Hotel Management
Dear Milagros,Wow, thank you so much for your glowing review and perfect score! We truly appreciate your feedback and are thrilled that you had such a fantastic experience with us.If there's anything more we can do to ensure your next stay is just as amazing, please don't hesitate to let us know. We can't wait to welcome you back to Hue Hotel Puerto Princesa soon!Warm regards,
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
2 Aug 2024 by Mark Anthony Farnaso Asst. Front Office Manager, Hotel Management
Dear Sharaf,Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you had such a positive experience with us.It’s wonderful to know that you enjoyed your stay here at Hue Hotel Puerto Princesa. We take great pride in delivering exceptional experiences and are thrilled that we succeeded in making your stay memorable.Thank you again for your glowing feedback and for taking the time to share your experience. We look forward to welcoming you back and hope to provide another exceptional stay in the future.Warm regards
by A verified traveler
Posted 12 Jul 2024
Very friendly staff, the room was nice and clean.. Would definitely book again if I return to Puerto Princesa.
Comment from Hotel Management
17 Jul 2024 by Mark Anthony Farnaso / Asst. Front Office Manager, Hotel Management
Dear Kelly,Thank you for your kind review and for choosing to stay with us during your time in Puerto Princesa. We're thrilled to hear that you had a pleasant experience!Our team takes great pride in providing friendly and attentive service, so we're delighted that you found our staff to be very friendly. It's also wonderful to know that you found your room nice and clean; ensuring our guests' comfort is always our priority.We look forward to the possibility of welcoming you back to Hue Hotel on your next visit to Puerto Princesa. If there's anything else we can assist you with in the meantime, please feel free to reach out.Warm regards,
by A verified traveler
Posted 4 Jul 2024 on Hotels
Nice rooms but common areas are a bit run down
Comment from Hotel Management
5 Jul 2024 by Mark Anthony Farnaso / Asst. Front Office Manager, Hotel Management
Hi,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our rooms to your liking. Your comfort and satisfaction are our top priorities, and we appreciate your comments regarding our common areas.We understand the importance of maintaining high standards throughout our property, including our common areas. Your feedback is valuable to us as it helps us identify areas where we can improve. Rest assured, we are actively addressing the concerns you've raised to ensure that all aspects of our property meet or exceed our guests' expectations.We appreciate your constructive feedback as it helps us to better serve our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay here at Hue Hotel Puerto Princesa.Warm regards,
by A verified traveler
My stay at Hue Hotels and Resort
Posted 14 Jun 2024 on HotelsEnjoyable, comfortable, professional and efficient staff. Great breakfast would stay there again
Comment from Hotel Management
14 Jun 2024 by Mark Anthony Farnaso Asst. Front Office Manager, Hotel Management
Hi IA, We are incredibly grateful for your valuable review. At Hue Hotels & Resorts, our primary focus is to curate memorable experiences for our guests, rooted in our collective dedication to ensuring everyone feels genuinely welcomed, appreciated, and exceptionally cared for. We are elated that our staff managed to leave a lasting impression during your stay, exemplifying their innate hospitality and dedication to your satisfaction. We hope to welcome you again here at Hue Puerto Princesa. Sincerely
by A verified traveler
Posted 24 May 2024
I would rate this hotel 5stars except the bathroom situation. I personally prefer to have the bathroom sink i side of the bathroom rather than outside. (Wash hands first after using the bathroom). Otherwise, our stay was great, staff very helpful, polite and attentive. Great breakfast buffet. I would stay here again.
Comment from Hotel Management
25 May 2024 by Mark Anthony Farnaso / Asst. Front Office Manager, Hotel Management
Hi Maureen,Thank you for taking the time out to share your thoughts and review for your stay in our property. Here at Hue Hotels and Resorts we value our guests feedback and experiences, hence we wanted to let you know that we have taken note of your comments. This will help us to continually refine and improve our guests' experience.
by A verified traveler
Posted 18 May 2024
Excellent
Comment from Hotel Management
20 May 2024 by Harley Davidson-Gonzales, Operations Manager, Hotel Management
Hi Frederick,Thank you for taking the time out to share your thoughts and review for your stay in our property. We look forward to welcoming you again at Hue Hotels & Resorts Puerto Princesa.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Harley Davidson-Gonzales, Operations Manager, Hotel Management
Hi Jasmin,Thank you for taking the time out to share your thoughts and review for your stay in our property. We look forward to welcoming you again at Hue Hotels & Resorts Puerto Princesa.
