Ratings based on 983 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
The rooms leave a lot to be desired.
They need to clean the pools much more often. It’s not that you are swinging in the trash, but cups, leaves, and other debris are visible.
The staff was hit or miss! Some were very courteous and helpful, and others hated to be there.
by A verified traveler
Posted 26 Jun 2024
Concierge was great through out the stay. We attended the membership meeting and everyone was very kind. However, the mgr of Quality & Control I found to be quite rude as I did not want to purchase anything in that moment. The "timeshare" type membership makes sense however I am not one to jump into anything. I take time to think and make a decision and he simply was rude about it. Also would have more than 1 garbage bin in the room.
by A verified traveler
Posted 26 Jun 2024
I was charge room service for no reason at all
by A verified traveler
Posted 25 Jun 2024
Soap dispensers in the shower that where empty,poor internet signal in the room, had to wait a few days to get into one of there restaurants and when I finally got to the restaurant which was a steak house I ask for a medium, not well done and it came within a minute but warm, as if it was cooked and hour a go and laid. And last they want you to be come a member to have certain drinks
by A verified traveler
Posted 25 Jun 2024
The Food was awesome!
Comment from Hotel Management
26 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Judit,Thank you for such a positive review.It is heartwarming to read such positive comments about your stay at Senator Puerto Plata Spa Resort.We are delighted that you enjoyed the culinary delights, immaculate room condition, exceptional service, and comprehensive room amenities. Our resort prides itself on its commitment to providing a memorable experience, and your satisfaction is a testament to our team's effort to deliver impeccable hospitality.Zeus Puertas, General Manager
by A verified traveler from San Jose
Posted 24 Jun 2024
We had some good encounters with specific people but overall the staff was average as well as the food and resort overall.
Comment from Hotel Management
26 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Aaron, Thank you for taking the time to review your stay.We are sorry that some aspects of your stay did not meet your expectations. While we strive to ensure every guest's satisfaction, we understand there is always room for improvement and take your comments seriously. Nonetheless, we hope you had the opportunity to experience our unique Dreams mattress designed for a restful rest, exclusive to Senator Hotels & Resorts, during your stay!We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager
by A verified traveler
Posted 23 Jun 2024
Gorgeous resort, beautiful beach and great hospitality. Room was clean and the mattress was very comfortable along with the pillows. Pool area was very fun with plenty of activities to do. Unfortunately the power would cut off in the room when I would hit 1 of 2 switches and room service is another 20 bucks per order. Also they kind of try to sell you a timeshare without actually calling it a timeshare until you sit in for a presentation.
Comment from Hotel Management
24 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Christopher, Thank you for taking the time to review your stay.We are delighted that you enjoyed the gorgeous resort, beautiful beach, and our warm hospitality. It is great that the room met your expectations with its cleanliness and comfort, providing a restful sleep on our exclusive Dreams mattresses. However, we are sorry that your stay did not fully meet your expectations. We apologize for the inconvenience caused by the power issues in your room. This is certainly not the standard we aim to uphold, and we are looking into the matter to prevent such occurrences in the future. Moreover, regarding the charges for room service, we strive to provide clear information about additional costs to ensure transparency with our guests. Finally, we regret if the invitation to our informational presentation felt like an imposition. We aim to offer opportunities for our guests to learn about exclusive benefits, without any obligation. Nonetheless, we hope that the fun activities and vibrant pool area enhanced your stay and created enjoyable moments. The Senator Puerto Plata Spa Resort is committed to providing an array of activities to ensure our guests have a memorable experience.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager
by A verified traveler
Posted 21 Jun 2024
by A verified traveler
Posted 19 Jun 2024
My stay was an ok one. This property is definitely not a 5 star… the staff were friendly and helpful, the food options were very poor. The last thing is that you have to be a member to enjoy certain privileges, like a simple cart ride from one point to the next. They were more interested in selling you a timeshare I would say.
Comment from Hotel Management
20 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Heldo, Thank you for taking the time to review your stay.We are delighted that you appreciated the friendliness and helpfulness of our staff, demonstrating our commitment to service excellence.However, we are sorry that your stay did not fully meet your expectations. We understand your concerns regarding the food options and apologize if they did not meet the variety and quality you expected. Furthermore, we regret any discomfort caused by our membership privileges system and the impression of our promotional activities during your stay. We strive to ensure all guests feel welcome and valued, without undue pressure.Nonetheless, we hope you had the chance to experience our unique wedding packages during your stay!We are looking forward to welcoming you again. .All the best!Zeus Puertas, General Manager
by A verified traveler
Posted 18 Jun 2024
The whole staff was very friendly. Love the ambiance. My husband and I will go back for our anniversary.
Comment from Hotel Management
18 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Estimada Sra. Ivannia,Gracias por su comentarios positivos. Su opinión es muy importante para nosotros.
