Ratings based on 989 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2024
Food is questionable staff is unorganized
by A verified traveler
Posted 29 Jun 2024
Exceptional customer service.
by A verified traveler
Posted 27 Jun 2024
The rooms leave a lot to be desired.
They need to clean the pools much more often. It’s not that you are swinging in the trash, but cups, leaves, and other debris are visible.
The staff was hit or miss! Some were very courteous and helpful, and others hated to be there.
Comment from Hotel Management
28 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.We are pleased that the amenities in our rooms met your expectations, providing a comfortable and well-equipped space for your stay.However, we apologize for any aspects of your stay that did not fully meet your expectations. We take pride in maintaining our facilities to the highest standards and your comments have been noted to ensure our pools remain pristine and inviting. We understand the importance of a dedicated team to enhance the guest experience and we regret to hear that you encountered inconsistency in service. Our team is usually known for their attentive and friendly demeanor, and we will be addressing your feedback directly with them.Nonetheless, we hope you had the chance to experience our unique Dreams mattress during your stay, crafted exclusively for Senator Hotels & Resorts for a restful sleep.We hope we can welcome you back in the future.Kind regards,Zeus Puertas, General Manager
by A verified traveler
Posted 26 Jun 2024
Concierge was great through out the stay. We attended the membership meeting and everyone was very kind. However, the mgr of Quality & Control I found to be quite rude as I did not want to purchase anything in that moment. The "timeshare" type membership makes sense however I am not one to jump into anything. I take time to think and make a decision and he simply was rude about it. Also would have more than 1 garbage bin in the room.
Comment from Hotel Management
28 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Mary, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that your overall stay at Senator Puerto Plata Spa Resort was enjoyable and met your expectations.We are delighted that you found our concierge service exceptional and that the membership meeting was conducted with kindness. The high standard of our room cleanliness and the condition of our hotel are aspects we take great pride in, and it is wonderful that these contributed positively to your stay.However, we regret to hear that you felt the interaction with our Quality & Control manager was not as courteous as it should have been. We also acknowledge your suggestion regarding the provision of additional garbage bins in the rooms. Your comfort and satisfaction are of the utmost importance to us, and we truly value your input on these matters. Finally, we are sorry if our team's approach during the membership presentation made you feel pressured; our team is typically known for their professionalism and we will certainly address this feedback internally.Nonetheless, we hope you were able to take advantage of the impeccable service that our team strives to provide. We are committed to ensuring that all our guests receive respectful and attentive service throughout their stay.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best wishes,We hope to welcome you back. Best wishes,Zeus Puertas, General Manager
by A verified traveler
Posted 26 Jun 2024
I was charge room service for no reason at all
Comment from Hotel Management
28 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Julio, Thank you for taking the time to review your stay.We are pleased that you found our service to be satisfactory, as we strive to provide exceptional service to all of our guests. However, we are sorry that your stay did not fully meet your expectations. We understand that any unexpected charge can be a cause for concern, and we aim to ensure transparent and accurate billing for all our guests. Regarding the cleanliness and condition of our hotel, we take great pride in maintaining our facilities to the highest standards, and we lament to hear that this was not reflected during your visit. At the end of your stay, we regret any oversights and take your feedback seriously as it helps us to improve. Our team is usually very professional, and we will address this matter internally. Nonetheless, we hope you had the chance to experience our unique Dreams mattress during your stay! These exclusive mattresses are specially designed by Senator Hotels & Resorts and Pikolin for a unique and restful rest, ensuring the best sleep quality for our guests.Zeus Puertas, General Manager
by A verified traveler
Posted 25 Jun 2024
Soap dispensers in the shower that where empty,poor internet signal in the room, had to wait a few days to get into one of there restaurants and when I finally got to the restaurant which was a steak house I ask for a medium, not well done and it came within a minute but warm, as if it was cooked and hour a go and laid. And last they want you to be come a member to have certain drinks
Comment from Hotel Management
28 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Don, Thank you for taking the time to review your stay.We apologize that certain parts of your stay fell short of your expectations. We understand how important it is to have a reliable internet connection, and we are committed to providing this service to all our guests. Additionally, we strive to ensure that our amenities such as soap dispensers are always fully stocked for your convenience. Regarding dining experiences, we aim to offer a variety of gourmet options and timely seating at our restaurants. We regret to hear about your waiting time and the steak not meeting your expectations for temperature and freshness. Moreover, we understand that access to all our beverage selections is an important aspect of an enjoyable stay, and we apologize for any inconvenience the membership requirements may have caused you. Finally, we regret that the service did not align with the high standards we set for guest satisfaction. Our team is typically very professional, and we will address this matter internally.Nonetheless, we hope you had the chance to experience our unique Senator Presidential Suite Private Pool during your stay!We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager
by A verified traveler
Posted 25 Jun 2024
The Food was awesome!
Comment from Hotel Management
26 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Judit,Thank you for such a positive review.It is heartwarming to read such positive comments about your stay at Senator Puerto Plata Spa Resort.We are delighted that you enjoyed the culinary delights, immaculate room condition, exceptional service, and comprehensive room amenities. Our resort prides itself on its commitment to providing a memorable experience, and your satisfaction is a testament to our team's effort to deliver impeccable hospitality.Zeus Puertas, General Manager
by A verified traveler from San Jose
Posted 24 Jun 2024
We had some good encounters with specific people but overall the staff was average as well as the food and resort overall.
Comment from Hotel Management
26 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Aaron, Thank you for taking the time to review your stay.We are sorry that some aspects of your stay did not meet your expectations. While we strive to ensure every guest's satisfaction, we understand there is always room for improvement and take your comments seriously. Nonetheless, we hope you had the opportunity to experience our unique Dreams mattress designed for a restful rest, exclusive to Senator Hotels & Resorts, during your stay!We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager
by A verified traveler
Posted 23 Jun 2024
Gorgeous resort, beautiful beach and great hospitality. Room was clean and the mattress was very comfortable along with the pillows. Pool area was very fun with plenty of activities to do. Unfortunately the power would cut off in the room when I would hit 1 of 2 switches and room service is another 20 bucks per order. Also they kind of try to sell you a timeshare without actually calling it a timeshare until you sit in for a presentation.
Comment from Hotel Management
24 Jun 2024 by Zeus Puertas, General Manager, Hotel Management
Dear Christopher, Thank you for taking the time to review your stay.We are delighted that you enjoyed the gorgeous resort, beautiful beach, and our warm hospitality. It is great that the room met your expectations with its cleanliness and comfort, providing a restful sleep on our exclusive Dreams mattresses. However, we are sorry that your stay did not fully meet your expectations. We apologize for the inconvenience caused by the power issues in your room. This is certainly not the standard we aim to uphold, and we are looking into the matter to prevent such occurrences in the future. Moreover, regarding the charges for room service, we strive to provide clear information about additional costs to ensure transparency with our guests. Finally, we regret if the invitation to our informational presentation felt like an imposition. We aim to offer opportunities for our guests to learn about exclusive benefits, without any obligation. Nonetheless, we hope that the fun activities and vibrant pool area enhanced your stay and created enjoyable moments. The Senator Puerto Plata Spa Resort is committed to providing an array of activities to ensure our guests have a memorable experience.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager
by A verified traveler
Posted 21 Jun 2024
