Ratings based on 1,512 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Belleville
Posted 22 Nov 2024
I strongly advise against spending your time and money at this resort. From the moment I arrived, I was struck by the alarming level of dirtiness and evident mismanagement. It's clear that the hotel desperately needs to take serious steps to improve cleanliness. I experienced one of the most disappointing vacations of my life.
The quality of the rooms was poor, and the state of the bathroom was simply unacceptable—it was a true nightmare. Dining at the resort was equally uninspiring. Each morning and afternoon, you are limited to the main buffet for meals. By the time dinner rolled around, we were met with the same limited selection. After five long days, the monotony of eating the same dishes for both lunch and dinner turned my appetite into a distant memory.
To add to the frustration, there were supposed to be three specialty restaurants available for dinner, but one was closed for construction. So, you to alternate between the remaining options, which unfortunately resulted in a lack of variety. We found ourselves stuck with the same repetitive food choices day in and day out.
During the day, there wasn't much to do. There were no water sports available, either free or for rental. The resort had a pool, but the quality of the shows offered was poor. At night, while resorts typically host a main show, I would recommend staying in your room instead. Overall, this experience left much to be desired, and I wouldn’t recommend this resort to anyone. Save your money
by A verified traveler
Posted 22 Nov 2024
One of the best hotels I’ve stayed at. Will definitely be back soon!
by A verified traveler
Posted 21 Nov 2024
Third time stay last time in 2019, staff still excellent, food is still good lots of variety, nightly entertainment is great, disco and casino right next door but honestly as last time never went enough to do already
Comment from Hotel Management
22 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Victor,We thank you for sharing this positive feedback after your stay at our Iberostar Hotel. It would be an honor to serve you again and until then we wish you well.Warm regards,Online Reputation ManagerIberostar Waves Costa Dorada
by A verified traveler
Posted 21 Nov 2024
Poot good and very Poot entertainment
Comment from Hotel Management
22 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Martin,Thank you for your feedback. We regret that the food and entertainment fell short of your expectations, as we aim to provide a delightful experience for all our guests.Your comments are valuable, and we will share them with our teams. We hope to have the opportunity to provide a better experience in the future.Kind regards,Online Reputation ManagerIberostar Waves Costa Dorada
by A verified traveler
Posted 20 Nov 2024
I would go back to this Iberostar anytime, service was amazing and the staff very friendly. Although it was raining most of my stay the hotel still had different activities every day and night so we didn’t get bored. Despite the weather staffs kept the hotel clean.
Comment from Hotel Management
22 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Mariela,Thank you for your kind words. We are delighted to hear you enjoyed the friendly service and engaging activities.We look forward to welcoming you back for another visit.Warm regards,Online Reputation ManagerIberostar Waves Costa Dorada
by A verified traveler
Posted 19 Nov 2024
good service
Comment from Hotel Management
20 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Raymond,We thank you for sharing this positive feedback.Warm regards,Online Reputation ManagerIberostar Waves Costa Dorada
by A verified traveler
Posted 18 Nov 2024
by A verified traveler from New York
Posted 17 Nov 2024
by A verified traveler
Posted 15 Nov 2024
The reservation for the Japanese restaurant. Is was too late at night…especially for senior parents..beside that., everything was great
Comment from Hotel Management
18 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Francisco,Thank you for your feedback. We are delighted to hear you had a great stay overall. We appreciate your comment about the late reservation at the Japanese restaurant and will consider ways to better accommodate preferences in the future.We look forward to welcoming you back for another enjoyable visit.Best regards,Online Reputation ManagerIberostar Waves Costa Dorada
by A verified traveler from kearny
Posted 15 Nov 2024
I enjoyed the karaoke and the night time events it was the highlight of our trip
Comment from Hotel Management
18 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Leonida,We thank you for sharing this positive feedback after your stay at our Iberostar Hotel. It would be an honor to serve you again and until then we wish you well.Best regards,Online Reputation ManagerIberostar Waves Costa Dorada
