Hotels with Waterparks in Puerto Plata, Puerto Plata

"The place is georgous, restaurants take cards! When staying here you should for at least a week to see all the sites.... Amazing place I plan to come back!"

"Wish I could leave a review of the Villa separate from Ocean Village as a whole. The villa we stayed in was clean & had everything we needed. The owner was gracious enough to stop by, introduce himself and ask if we needed anything. I would give his Villa 5 stars. But the property as a whole, Ocean Village, was awful. We were there for a wedding. The guards gave us a hard time every time we left the property and wanted to return. Why they don't have parking passes or something like it, so the...

"I only stay for one day on a 13 day vacation. The power went out for more than 12 hours. Furthermore, there was no plumbing when the power went off. No ability to wash your hands or flush the toilet. It felt like being in a “HotBox”!! The hostess said that the power was out city wide, However, in town there was no problem with the power.. I chose this location because of its reviews. Clearly they are not being honest about the reviews.. "

"In general the staff was friendly but poorly trained and had very limited communication skills. Suite was very modern but not practical. (Only mirrors in bathroom. Bathroom lights so poor hard to shave. Electricity failures common, water would cease running without warning. Particularly bothersome in the shower. Air conditioning so loud when on that it couldn't be used while sleeping. Beach had fancy beds rather than lounges, but no where near enough to handle the crowd. Guest joke, "ask...

"My only concert was, the place needs some upgrades. Fans outside was rusty, bathtub was leaking, but above all, my staying was great, easy check in, very friendly employees, very spacious and very clean. The cleaners were super friendly and accommodating. I will definitely be coming back."

"They had to call out the technician for the bathroom, but his demeanor was hurendious. Bad customer service in his part, some German man with no customer service skills. Guess he was mad to be called out for 5 minutes to our villa to use a plunger only. Well the bad experience came about when we checked out and all of a sudden, the surprise visit from hotel staff that we MUST pay for a clogged toilet or they will charge my credit card. Spoke to another German lady and as they put her to speak to...