Ratings based on 2 Verified Reviews

2.5 out of 5
2.0 Room cleanliness
4.0 Room comfort
Expedia Verified Reviews
2 out of 5
by A verified traveler

Disappointed

Posted 7 May 2021 on Hotels
Rooms were clean. The beds were comfy. I like that you can use the Mayan resort facilities if you are staying at Kivoya. I was very disappointed that the villa didn't have a working pool, grill, washer and dryer. The wifi was terrible and one of the ceiling lights had a loose cover which was making loud noises while everyone was trying to sleep. For the price I paid I expect everything to be working.
Comment from Hotel Management
7 May 2021 by Carmen Canez, Hotel Management
Hello Mr. Derek, good morning!Hope you are doing well today!! I am very sorry to hear all this inconveniences caused on property Villa, will sure take care of this matters and make sure your coming trip you have a better experience, and try to make this better for you all. Kind regards-
3 out of 5
by A verified traveler

VILLA LUNA BLANCA 04

Posted 31 Aug 2021 on Hotels
EL DISEÑO DE LA VILLA ES MUY AGRADABLE. LA COMODIDAD ES BUENA, PERO LE FALTA MANTENIMIENTO Y LIMPIEZA A TODAS LAS INSTALACIONES.
Comment from Hotel Management
31 Aug 2021 by Carmen Cañez, Hotel Management
Hola Sr. Fernando, espero se encuentre bien. Gracias por escoger Kivoya, por hospedarse con nosotros. En cuanto a Mantenimiento y Limpieza de Instalaciones, estaremos trabajando en ello. Saludos
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