Ratings based on 96 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024
We stayed at this property and tried to communicate with the property management several times with no response. The room was in poor condition. The door appeared to be kicked in tiles were missing. There was broken glass in the room when we checked in. Was definitely not worth the money that we paid as it was equivalent to a Holiday Inn in America.
Comment from Hotel Management
13 Feb 2024 by Carmen Canez, Hotel Management
Hello Mr. Kevin, sorry for inconvenience caused, I am sorry but, I dont have any missed called from you. But will sure check property. Thank you.
by A verified traveler
Changed our room and no accommodations.
Posted 9 May 2023 on HotelsWell the view is amazing but it wasn’t the place we rented and is not what we got. They changed it on us. Although it was still a 3 bedroom, it was in a different building then all of our family in 5 other rooms so we had to haul our kids and stuff back and forth every time to see family or get together in our large family vacation. We specifically rented that building and that room for that reason. Also the new place didn’t have any smart TV’s and the 1 ghetto TV they had was super small in the living room. Again, not the room we booked, yet no discount or accommodations for the change or inconvenience. The biggest pool was under construction and not made aware. The hot tubs were nice and 1 pool was swimmable. A little pool bar was open a few hours a day but not reliable. No groceries or market or anything else on property. View was amazing and right on the beach which is super nice and convenient, but there is nothing close by. Don’t plan to walk to anything.
Comment from Hotel Management
7 Jul 2023 by Carmen Canez, Hotel Management
Hello, thank you for your report. I am sorry for inconvenience caused during your stay and also about not being in the property booked. Hope you can give us another oportunity.Regards!
by A verified traveler
Posted 16 Aug 2022
Very private very nice and quiet
Comment from Hotel Management
16 Aug 2022 by Carmen Canez, Hotel Management
Hola Sra. Yoana, muchas gracias por su preferencia. Felices que haya pasado un feliz fin de semana. Los esperamos pronto nuevamente. Saludos
by A verified traveler
Never come back
Posted 4 Jul 2022 on HotelsRefrigerator not working properly
Not enough pillows, and the once’s they have dirty with no covers.
The jacuzzi not working
the couches were dirty (stains)
Comment from Hotel Management
5 Jul 2022 by Carmen Canez, Hotel Management
Thank you for your review Mrs. Elizabeth, will be checking on this items. Sincerely
by A verified traveler
Posted 26 Jun 2022
The condo we stayed at , was very beautiful, and the view to the sea was amazing. The swimming pool and the area around was beautiful too. A very relaxing and beautiful place to stay at.
Comment from Hotel Management
27 Jun 2022 by Carmen Canez, Hotel Management
Hello Dear Iris, good morning! Thank you very much for hosting with us. Happy to hear you have enjoyed your time and liked. Hope we can see you back very soon. Sincerely
by A verified traveler
Posted 16 Mar 2022
Very relaxing, and beautiful ocean view.
Comment from Hotel Management
15 Apr 2022 by Alma Rosa, Hotel Management
Thank you for your comments, we hope to see you soon!!
by A verified traveler
Posted 10 Dec 2021 on Hotels
Comment from Hotel Management
13 Dec 2021 by Carmen Cañez, Hotel Management
Hello Mr. Cristal, good afternoon!! Hope you are doing well today. I am sorry for not meeting your expectations. I will get in contact with you soon. Sincerely!!
by A verified traveler
Super nice private condo
Posted 6 Dec 2021 on HotelsWas a great stay. Carmen made the process seamless. Great communication on her end. The property was very private and super nice. Great views. Private beach, hot hot tub. There are no services here. Bring everything you are going to need asfat as food and booze. Plenty of cooking gear and plates, cups, etc. We will be staying there again.
Comment from Hotel Management
6 Dec 2021 by Carmen Cañez, Hotel Management
Hello Mr. Adam, good afternoon!! Thank you very much for your review, really appreciate. Will see you back very soon. And I am very sure, you will have another great time with us. Kind Regards
by A verified traveler
Posted 18 Oct 2021
The condo is in need of some upgrades and repairs. The dishwasher was broken so we has to do all our dishes by hand. The kitchen was well stocked but with the dishwasher broken we could have used paper products. Additional paper towels and garbage bags were not provided which made cleaning difficult. The hot water heater was very small so hot showers were limited and with 6 people staying there it was hard to get a warm shower. The patio was nice but one of the patio couches was broken so we were unable to use it. The mattresses in the bedrooms could defiantly be replaced and the master bathroom had a bad sewer smell coming from the toilet at all times.
Comment from Hotel Management
18 Oct 2021 by Carmen Canez, Hotel Management
Hello Mr. Travis, good morning!! Thank you very much for your review, will sure take care of this matters, and make sure next time, you have no problems with hot water and either dishwasher.
We are working on repairs and have all working correctly for coming season. See you soon. Regards
by A verified traveler
Posted 2 Oct 2021 on Hotels
Perfect place to relax. Quiet, clean & private.
Comment from Hotel Management
2 Oct 2021 by Carmen Canez, Hotel Management
Hello Mrs. Guadalupe, good morning! Thank you very much for your review. Thank you for choosing Kivoya, hope, we can see you soon again. Kind Regards
