Ratings based on 11 Verified Reviews
4.7 Room cleanliness
5.0 Service & staff
4.1 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Off the beaten path
Posted 18 May 2022 on HotelsWhen arriving even though I arrived late in coming to the front office the next morning to check in unfortunately didn’t really get a warm welcome and we did not get any instructions on how the amenities work for the property; that we had amenities at another hotel; how does that work hours of operation anything like that.
When working with the concierge even though they were super nice in person unfortunately dropped the ball on a few things. I specifically asked for certain groceries didn’t get all the items that I requested on the first day had to remind them that they missed items on the grocery list. Also asked for wash cloths as soon as we arrived we never received them.
The amenities including the pools unfortunately were extremely ice cold and we couldn’t enjoy them. We had to drive into the city to enjoy better amenities at other locations that had heated pools and warmer beaches.
Even arriving here we should’ve gotten better instructions knowing that the property is on a dirt road that is 6 miles away from the main road and dirt meaning you need a four-wheel-truck to get through all of the unpaved roads. It’s not recommended to drive a regular car through this because you will destroy your shocks and strutters.
Upon the first day here after using the sink in the kitchen unfortunately there is some type of leak that is going on underneath which is creating a pool of brown liquid all over the kitchen. Just not the best experience for the type of money you pay
Comment from Hotel Management
18 May 2022 by Carmen Canez, Hotel Management
Hello Mrs. Cambria, good morning! Thank you for your feedback. Kind Regards!
by A verified traveler
Avoid this property if stormy weather is forecaste
Posted 3 Jan 2022 on HotelsThe condo is very modern and has a fabulous ocean view. The condo appears to be a great value for a comparable 2br ocean front condo equivalent in the US and the staff seems to be very caring.
The bad side is that the location is about 10 miles down a dirt road that was flooded during our stay. Luckily, we had four wheel drive or else we would have been stuck in the mud as was the case with at least a half dozen people that we passed on the way home to the condo. If it doesn’t rain, you should be fine.
My biggest concern is with the cheap construction of the building. During our stay we experienced a windy winter storm and it destroyed much of the cheap glass that they used in the lobby and some guest rooms. There was broken glass and large chucks of drywall and roofing material everywhere. I have lived in an oceanfront condo and I know the hurricane proof glass that you should have on an oceanfront condo is nowhere in this unit. The roofs and walls were completely blown out in several places by a moderately windy winter storm. If this unit gets hit by a hurricane, I’m rather certain it will be destroyed. I was also surprised that no one from the condo bothered to check up on us after the storm considering the dire conditions at the condo.
Comment from Hotel Management
21 Jan 2022 by Alma Rosa, Hotel Management
Hi, Thank you for your comments,
We were surprise since it does not rain here as bad as it was the last storm, but defenitely we will verify about the window glasses so this wont happen again,
We hope to see you soon!
Regards
by A verified traveler
Posted 17 Sep 2021
by A verified traveler
Posted 25 Apr 2021 on Hotels
Comment from Hotel Management
25 Apr 2021 by Abel, Hotel Management
Thank you for your review!
Gracias por su comentario!
by A verified traveler
Paradise in Puerto Peñasco
Posted 2 Jan 2021 on HotelsAmazing stay ! Like a magical balcony where you can see wonderful sunrises , sunsets and moon setting by the sea . Just this would make it worthy . We went by the end of November and the weather was vey pleasant . The apartment is huge , nice as is the entire Encanto Living . We talked to the management informing some small issues that did not bother us much and I am sure it’s fixed by now . We choose this apartment because is located on a distant beach ( 30 min from downtown) still very calm . We loved , recommend and for sure , will go back again.
by A verified traveler from Nogales, Az
Posted 16 Oct 2020
The condo had a beautiful view!!! Lots of room to socially distance!!! The beach is pretty isolated, so there were not too many vendors. Mattress in master bedroom should be replaced, and the sinks in the master bedroom bathroom go down really slow. Other than that we had a beautiful and relaxing vacation!!! We will be going back for sures!!!
PS Make sure you take enough ice, because it's $4 per bag at the resort!!!
Comment from Hotel Management
22 Oct 2020 by Carmen Canez, Hotel Management
Hello Mr. Ralph, good morning!! Thank you very much for choosing Kivoya. We hope we can see you back very soon. Kind regards
by A verified traveler
Family oriented
Posted 8 Oct 2020 on HotelsThe staff is friendly.
Facilities are very well maintained.
We had lots of fun. Will be back again.
Comment from Hotel Management
9 Oct 2020 by Carmen Canez, Hotel Management
Hello Hector, good morning!! Thank you for choosing Kivoya Rentals. Very happy to hear you had a great time. Hope we can see you back very soon. Sincerely
by A verified traveler
Posted 8 Sep 2020 on Hotels
Comment from Hotel Management
9 Oct 2020 by Carmen Canez, Hotel Management
Hello Mr. Ricardo, good morning!! Thank you for choosing Kivoya Rentals. Hope you had a great time. Hope we can see you back soon. Sincerely
by A verified traveler
Nice Place
Posted 7 Jan 2020 on HotelsOutstanding
Comment from Hotel Management
1 Feb 2020 by Kivoya Team, Hotel Management
Thank you for your review!
by A verified traveler
Great stay
Posted 16 Jan 2019 on HotelsOverall amazing experience. The condo was beautiful, stunning views, warm hot tub, empty beach when we were there. Checkin was easy (checkin at front office right next to condo) and staff were all really nice. Only complaints were that the shower in the master bath was a bit dribbly on one setting and both our key cards stopped working (but staff fixed this promptly!) We had a delicious breakfast, complete with fresh watermelon juice, at the Maya Palace down the road (access is included to all MP amenities). Kitchen was great and had a reverse osmosis tap that we used with no I'll effect. We'll definitely be back.
Comment from Hotel Management
17 Jan 2019 by The Kivoya Team, Hotel Management
Thank you very much Andie, for sharing your experience with Kivoya. We appreciate your feedback, we will assure to pass it to the staff. Also, for any glitches during a guest stay, we have on-site staff to assist with situations like the dribbly shower or any important matter that needs attention. Regarding the keys, is important to keep it away from phones or any other magnetic device to prevent not working properly. Lastly, we are glad to know that you took advantage of the Mayan palace facilities that our guest have by staying with Kivoya.
Kind regards,
