Ratings based on 1,588 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Had a room with no heater window had so much airflow from the ocean. Our room was like an ice box and they would not do anything but give us duct tape to close the window.
by A verified traveler
Posted 16 Dec 2024
Excellent dtat
by A verified traveler from Hacienda Heights
Posted 15 Dec 2024
Property was very clean. Bar was good live band and kareoke. However, room was outdated no heat or a/c. No fan in restroom
by A verified traveler
Posted 10 Dec 2024
There were no heaters in the room and it was very cold at night, my family and I got sick
Comment from Hotel Management
13 Dec 2024 by GUEST RELATION MANAGER, Hotel Management
Dear Silvia, We sincerely apologize for the discomfort you and your family experienced due to the cold in the room. We understand how important a comfortable environment is for a restful stay, and we regret that we fell short in this aspect. Your feedback is invaluable, and we’ll work to address this issue promptly. We hope to have the opportunity to provide a better experience for you in the future.
by A verified traveler
Posted 10 Dec 2024
Is super cold in the room at night time a little heater would be fantastic
Comment from Hotel Management
13 Dec 2024 by GUEST RELATION MANAGER, Hotel Management
Dear Maria, Thank you for your feedback! We apologize for the discomfort caused by the temperature in the room. We appreciate your suggestion of a little heater, and we'll take it into consideration to improve our guests' comfort. We hope to welcome you back soon for a more pleasant stay!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
13 Dec 2024 by GERENTE DE RELACIONES CON EL CLIENTE, Hotel Management
Estimada Madelyn, Gracias por hospedarse con nosotros y por valorar su experiencia. A nombre de todos los que formamos parte del equipo de PUERTO NUEVO BAJA HOTEL Y VILLAS, los invitamos a regresar pronto.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
13 Dec 2024 by GERENTE DE RELACIONES CON EL CLIENTE, Hotel Management
Estimada Ashlie, Gracias por hospedarse con nosotros y por valorar su experiencia. A nombre de todos los que formamos parte del equipo de PUERTO NUEVO BAJA HOTEL Y VILLAS, los invitamos a regresar pronto.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
13 Dec 2024 by GERENTE DE RELACIONES CON EL CLIENTE, Hotel Management
Estimado Mahmoud, ¡Muchas gracias por calificarnos con 5 estrellas! Nos llena de alegría saber que su experiencia fue excelente. Su satisfacción es nuestra mayor recompensa, y esperamos tener el placer de recibirlo nuevamente pronto para seguir brindándole momentos inolvidables. ¡Gracias por elegirnos!
by A verified traveler
Posted 6 Dec 2024
Great place
Comment from Hotel Management
13 Dec 2024 by GUEST RELATION MANAGER, Hotel Management
Dear Dinora, Thank you for your kind words! We're thrilled to hear you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Dec 2024
I didn’t like that there is construction going on so you would be able to hear them working. Hated there was no communication about birthday special if it’s your birthday.
I did like the indoor pool for the kids and it’s a very good place to stay with kids
Comment from Hotel Management
13 Dec 2024 by GUEST RELATION MANAGER, Hotel Management
Dear Berenice, Thank you for your feedback! We're glad to hear you enjoyed the indoor pool and found our hotel a good place for kids. However, we apologize for the inconvenience caused by the construction noise and the lack of communication about birthday specials. We truly value your input and will work on improving these aspects to provide a better experience. We hope to have the opportunity to welcome you back for a more seamless stay in the future!
