Ratings based on 624 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
by A verified traveler
Posted 10 Jan 2025
It was a nice place to stay.
by A verified traveler
Posted 10 Jan 2025
I was placed in Building 31, which was still under construction. The noise was extremely loud, both in the morning and evening, making it impossible to sleep. I felt uncomfortable throughout my stay and raised my concerns with the front desk, but nothing was done. Additionally, on rainy days, there were no umbrellas available, and I had to walk in the rain every day.
Given these issues, I would like to request compensation for my experience.
by A verified traveler
Posted 10 Jan 2025
This is a wonderful spot for a vacation! The staff truly go above and beyond to make you feel welcomed and at home. With easy access to the beach, delicious food, and spotless rooms, it’s hard not to enjoy your stay. The restaurants are fantastic too, adding to the overall positive experience!
Comment from Hotel Management
10 Jan 2025 by Dear Agnieszka, , Hotel Management
Thank you very much for qualifying our resort on this website.It is a joy to identify that this recent stay at our facilities was an experience that met your expectations and we look forward to having the pleasure to serve you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 9 Jan 2025
We upgraded and wanted ocean view at the Ventus property. We’re told not available. Stayed at the Ha. First arrival a/c didn’t work. Said they fixed. Didn’t. Hot first night. Moved rooms. A/C didn’t work. Fixed the second day. Didn’t. Froze. It stuck on. Aromatherapy wasn’t done early enough so we missed out a night. Special pillow wasn’t available. View was of construction workers building the unit across from us. Heard banging. Asked to be moved to ocean view. Didn’t need butler but wasn’t offered this option. Paid for it. Was reimbursed 1/2 of our upgrades but still didn’t need the vip. Moved to ocean view 4th day (downgrade) according to their pricing but wasn’t compensated the downgraded price. Was offered 2 30 minute massages then was going to take it away for giving us the view we wanted. I refused that. She said we could keep it. They were very reluctant to have us off the Ha property for some reason. Much happier at the Ventus side beach side. Still didn’t NEED the butler vip service. It was nice but we don’t drink top shelf. We didn’t use the complimentary snacks at the platinum rooms etc. once we were told our desired room wasn’t available we looked in their website and they were always available so we were betrayed and deceived. I would not stay again from our experience but others said they loved it. We are not high maintenance people. Just wanted a view and to relax. Not keep moving around from room to room. I am waiting on a better reimbursement from Expedia
Comment from Hotel Management
10 Jan 2025 by Dear Mrs. Michele, , Hotel Management
Thank you very much for sharing your rating of our facilities concerning your last visit to our resort.We regret that this recent visit to our resort has not met your expectations and caused you discomfort. You can be sure that our purpose has always been to make our guests happy and confident that they will have an excellent and restful holiday at our resort.We will be happy to share each of your comments with the area manager in charge to work on the action plans to improve and regain our quality of care and continue offering you and the rest of our guests the level of service that they deserve.We hope you can give us a second opportunity to serve you and show you all that El Cid has to offer.Cordially,El Cid Resorts.
by A verified traveler
Posted 9 Jan 2025
Place was overcrowded. Staff was unhelpful, specifically the managers.Food below average and not fresh at times . Drinks watered . WiFi is extra 60$ No dining was available to book 4 days prior.
Comment from Hotel Management
10 Jan 2025 by Dear Mikayel, , Hotel Management
Thank you very much for sharing your evaluation of our facilities related to this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction despite all your positive remarks about our resort and service. Although determining that your expectations were not met disappointed us, we can assure you our team will work on your observations with the aim to continue offering you and the rest of our guests the level of service you merit.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.
by A verified traveler
Posted 9 Jan 2025
Comment from Hotel Management
9 Jan 2025 by Dear Thomas, , Hotel Management
What a great pleasure to have the opportunity to receive your review for our resort on this media.We are glad to determine that this vacation at our facilities was an experience that met your expectations.We look forward to having the opportunity to serve you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 7 Jan 2025
Highly recommended this property. We truly enjoyed our 7 days stay.
Comment from Hotel Management
9 Jan 2025 by Dear Rosabel, , Hotel Management
Thank you very much for taking the time to qualify our service and facilities on this media.We are pleased to determine on this kind comments that your visit to our resort was enjoyable and we look forward to having the pleasure of serving you again soon.Cordially,El Cid Resorts.
by A verified traveler
Posted 6 Jan 2025
Love how you can use all 3 properties and the Ruf top bar and new pools are amazing!
Comment from Hotel Management
6 Jan 2025 by Dear Sherry, , Hotel Management
What a great pelasure to have the opportunity to receive your review for our resort on this website.We are content to conclude on your positive comments that your recent visit to our resort was an experience that fulfilled your expectations and we hope to have the opportunity to be your host again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 5 Jan 2025
The three properties were well maintained and clean. The staff was very welcoming and helpful. We enjoyed being able to go to all three properties depending on what we wanted for the day. Marina El Cid is definitely the property for families and fun. Ventus and Ventus 'Ha are more for relaxing and quiet. Food was good and there was always something for everyone, but not anything to rave about.
The most disappointing part was the $139 USD that had to be paid upon check in - we were told it was tax that we are used to paying (usually around $20-25 per room), but now there is a resort fee that has to be paid as well. Also, you only get 2 wi-fi codes per room and if you need more, it's $60 USD for the week per additional code. This is an additional expense that some families are not prepared for.
Comment from Hotel Management
6 Jan 2025 by Dear Jenna, , Hotel Management
First of all, we would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.We are happy to receive your qualification and identify that overall, this was a pleasant vacation. On the other hand, we thank you also for bringing your observations to our attention. We can assure you that we aim to offer you the best service and will be happy to share your feedback with the involved areas to properly follow your case and correct any deviation in our service.We look forward to the opportunity to serve you again and meet all your expectations soon.Cordially, El Cid Resorts.
