Ratings based on 1,465 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Road to property in bad conditions!!!
by A verified traveler
Posted 22 Nov 2024
Just back from vacation with 3 kids. Super relaxing place for parents, where you can put kids to be cared to enjoy your own time. Very happy with the various activities day and night time. Staffs are super nice. Every night we had different style of restaurants and the reserve only one is easy to book as well.
by A verified traveler
Posted 22 Nov 2024
Definitely a very beautiful place to stay, staff was very welcoming
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
We absolutely loved our stay! Though this resort is a little off the beaten path, it was exactly what we needed and wanted. Facilities were good, staff was great, spa was amazing, and food was excellent!
Comment from Hotel Management
21 Nov 2024 by SENSIRA, Hotel Management
Dear Michael , We appreciate your comments about Sensira Hotel. We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.We are pleased that our staff has contributed to bring you the best experience of this wonderful hotel be sure to share your comments with the staff especially the one you mention, we are very sure they will be happy about it.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,
by A verified traveler
Posted 21 Nov 2024
Lots of family activities for kids, adults or together.
Comment from Hotel Management
21 Nov 2024 by SENSIRA, Hotel Management
Dear Gabriele ,Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us. We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,
by A verified traveler
Posted 21 Nov 2024
Only 3 dinner restaurants and wait time can be over an hour. Places for kids shut down early, cleaning crew is loud when cleaning
Comment from Hotel Management
21 Nov 2024 by SENSIRA, Hotel Management
Dear Thank you for taking the time to share your experience with us. We value your comments very much, as they help us to identify areas of opportunity for improvement.We regret that the wait times at the restaurants were long during your stay. We are reviewing our operation to optimize services and minimize these times, ensuring a more comfortable experience for our guests.Regarding the children's areas, we understand how important it is to have extended hours. We will evaluate the possibility of extending them to offer even more fun options for the little ones.Regarding the noise from the cleaning staff, we are sorry for any inconvenience this has caused. We have communicated this situation to the team to ensure that they maintain a quiet and respectful environment for all guests.We thank you again for your feedback and look forward to the opportunity to welcome you in the future, with improvements implemented to ensure your experience is fully satisfactory.
by A verified traveler
Posted 20 Nov 2024
What was great: friendly staff, buffet breakfast & lunch options, the French Restaurant, pool snack bar, the adult pool option, ample pool and beach chairs, the kids club(the kids loved the staff & program), overall amenities on resort.
Needs work: Mexican/Italian restaurants were just okay, challenging daily beach clean up effort, inconsistent room maid services, game room equipment including foam pieces (tired, missing parts or broken)elevators needing service
Overall, a relaxing & also fun resort and would still definitely for couples or families.
Comment from Hotel Management
21 Nov 2024 by SENSIRA, Hotel Management
Dear Judy LaurineThank you for sharing your experience with us and highlighting so many positive aspects of your stay, such as our friendly staff, breakfast and lunch options, the French restaurant, and our facilities such as the pools and kids club. We are glad to hear that your children enjoyed the program and the attention of the team, as well as that you found our overall services satisfactory.We take note of the areas you mention as opportunities for improvement. Regarding the daily cleaning of the beach, we make continuous efforts to keep it in the best possible condition, although certain external factors can present challenges. Likewise, we regret any inconvenience related to housekeeping in your room and elevator maintenance; we have already shared your observations with the relevant departments to ensure improvements.Regarding the game room equipment, we are reviewing the current conditions to make any necessary repairs or replacements. We strive to keep all spaces in optimal condition for our guests' enjoyment.We deeply appreciate your feedback, as it helps us to continue to improve. It will be a pleasure to welcome you again in the future and offer you an even more complete experience.Yours sincerely,
by A verified traveler
Posted 19 Nov 2024
It is a great hotel, one of the newer ones, food was great, especially in restaurants, territory is well maintained, a lot of entertainment, the stuff is nice, friendly and really helpful
Shows are great! Entertainment team did their best
The only downside of this hotel is a beach/sea, there was a lot of seaweed and water was not clear at all, you couldn’t see anything, beach was not cleaned properly from seaweed ( we noticed it only 1 time during our 6 day stay)
we were at other hotels at “seaweed” time period and it was much better, looking at pictures from other travellers at different times - this is not spot for “bounty” advertisement kind of a beach, not their fault but just wanted to warn in case it is important to you :)
Comment from Hotel Management
19 Nov 2024 by SENSIRA, Hotel Management
Dear IrynaThank you for sharing your experience with us! We are pleased to know that you enjoyed your stay, highlighting our food, entertainment, the animation team and the friendly service of our staff. Your satisfaction motivates us to continue offering unforgettable experiences to our guests.We are sorry to hear that the algae situation on the beach affected your experience. Unfortunately, as you mention, algae is a natural phenomenon that varies depending on the season and weather conditions. Even so, we work continuously to keep our beach as clean and pleasant as possible for our visitors, and we will take your feedback into account to improve our cleanliness efforts.We greatly appreciate your sincerity and understanding, and hope to have the opportunity to welcome you back in the future. We would love to exceed your expectations in every aspect of your next visit.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by SENSIRA, Hotel Management
Dear Archunna, We would like to know what has been your experience with us and also your feedback that you can give us to improve our Resort. will be glad to help you.
