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Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive

5.0 star property
Adults-only beachfront property with outdoor pool

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive

Minibar, in-room safe, desk, laptop workspace
Restaurant
Minibar, in-room safe, desk, laptop workspace
View from room
Private beach, white sand, beach towels, beach bar
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • On private beach
The price is P26,599
P26,599 total
includes taxes & fees
Feb 17 - Feb 18

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Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Preferred Club Junior Suite Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Tropical View King

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View King

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View Double

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front King

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front Double

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Run of the House

View from room

Run of the House

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front King

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View Double

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Swim Out Ocean Front King

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean Front King

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Tropical View King

Front of property

Preferred Club Master Suite Swim Out Tropical View King

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 100 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front Double

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View King

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean View King

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Designer toiletries
Private bathroom
Bathrobes
Espresso maker
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

Bathroom

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Master With Partial Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Sea View

Bathroom

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Bathroom

Suite Junior With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Master With Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Master With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Master With Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Partial Sea View

Bathroom

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Sea View

Bathroom

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Junior With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Master With Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Garden View

Bathroom

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Carretera Cancun-Puerto Morelos KM 27.5, Mz. 41, Sm. 12, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Beach - 12 min drive
  • Puerto Morelos Town Square - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • â€ȘMarket Cafe - ‬16 min drive
  • â€ȘSensai - ‬17 min drive
  • â€ȘPreferred Club Lounge - ‬16 min drive
  • â€ȘCasa del Mar - ‬17 min drive
  • â€ȘPreferred Club Bar - ‬1 min walk

About this property

Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive

Luxury all-inclusive property near Puerto Morelos Beach
You can look forward to free cooked-to-order breakfast, a beach bar, and a grocery/convenience store at Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive. Treat yourself to a deep-tissue massage, a facial, or a detox wrap at Relax Spa By Pevonia, the onsite spa. Fitness classes are offered at the gym; the property also has a terrace, a coffee shop/cafe, and a garden. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • Luggage storage, ATM/banking services, and a banquet hall
  • Beach towels, a 24-hour front desk, and a computer station
  • Guest reviews speak highly of the helpful staff
Room features
All 164 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Designer toiletries, showers, and hair dryers
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Tennis

Lessons/classes/games

Yoga

Entertainment

Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Spa tub
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center (8,933 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Elevator

More

  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number BVM1711087E9

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive?

As of Jan 30, 2025, prices found for a 1-night stay for 2 adults at Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive on Feb 17, 2025 start from P 26,599.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive pet-friendly?

Yes, Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

How much is parking at Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive located?

Nestled on the beach, this Puerto Morelos property is within a 5-minute walk of Petempich Bay and Arrecife de Puerto Morelos National Park. Puerto Morelos Beach is 1.9 mi (3 km) away.

Secrets Riviera CancĂșn All Preferred - Adults Only - All inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 192 reviews" "
Rating 8 - Good. 44 out of 192 reviews" "
Rating 6 - Okay. 14 out of 192 reviews" "
Rating 4 - Poor. 11 out of 192 reviews" "
Rating 2 - Terrible. 12 out of 192 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan Bailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and service was impeccable! Food was great
Stayed 7 nights in Jan 2025

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, more food options at the resort attraction. Quiet and peaceful, great for relaxing without a crowd of ppl.
Stayed 7 nights in Dec 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Lacey

Disliked: Staff & service
The service was terrible!!! Definitely not worth the money. Things started off wrong by having to wait more than 30 minutes for someone to take us to our room after checking in. They tried to blame it on it being high season even though it is not. Also, this is a resort, and should be able to service large numbers of people. However, they seemed to be understaffed and poorly managed. Most staff are slow to bring you things that you request. We were never able to use the app to make reservations or order things. We had to request things multiple times or get them ourselves. We were promised a bottle of champagne by a manager for our troubles, which we never received. The dinner buffet was closed without notice on the evening of Jan. 1st. Instead, they had an outdoor semi-buffet with dry overcooked limited items. It was supposed to be open at 6:30, however it didn't open until 7 pm. Several people complained, to which they told people that they could go to one of the restaurants where they would wait 45 minutes. People chose the buffet for convenience, which was not a thing. One of the few people who we thought were nice and attentive in the Spoon café crossed boundaries by holding my hand and kissing my cheek without my permission, which made me feel completely uncomfortable and violated. I never saw any of the other waiters doing this or him doing this to any other guest.
Stayed 4 nights in Dec 2024

6/10 Okay

Barrett Evan

Traveled with partner
Liked: Staff & service
Did not meet expectations. Very disappointing. Food at restaurants was not good, no alcohol other than beer in the room. Not worth the money. They tried to upsell before we even got in our room. Will take my business elsewhere when I come back to Cancun.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jenny

Stayed 6 nights in Dec 2024

8/10 Good

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at Secrets, as I love the brand!
Stayed 3 nights in Dec 2024

10/10 Excellent

Norman Lee, Hayward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pretty nice mid-level resort. I enjoyed the level of service, how clean things were and just the general vibe. My favorite part was being able to walk to the Breathless side of the resort for more of a party vibe if I wanted.
Stayed 4 nights in Dec 2024

8/10 Good

Sarah E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing except the bed. The mattress was horrendous
Stayed 5 nights in Dec 2024

8/10 Good

monica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to celebrate our 20th anniversary and loved our experience. Loved our swimout room although it did have a bit of a moldy smell inside the room, not sure why that was because the room and surrounding areas inside and out were well maintained and clean and beautiful.The Staff was great! They go above and beyond! We visited the Rosewater restaurant, hibachi, strip grill, Spumante and buffet. All had great food options. Even the wood grilled pizzas were great by the pool. Only downside was the club After dark. If you weren't drinking wine or beer then their mixed drinks were horrible. Also they closed at 1am, so that's a little early for my preference on vacation. Beach wasn't turquoise clear but it was a good view for those that don't go in the beach waters anyways. Great first experience for all inclusive in Cancun.
Stayed 5 nights in Dec 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited for my birthday and anniversary and it was top tier service! they upgraded our room apon arrival, the property is gorgeous!! food is actually good and have access to top shelf alcohol. there is always events and activities going on. all staff is friendly and very attentive, I will definitely be back next time i visit cancun!
Stayed 3 nights in Nov 2024

10/10 Excellent

rahim

Stayed 4 nights in Nov 2024

8/10 Good

Jaamil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 5 nights in Nov 2024

10/10 Excellent

Diara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When here for my bday, great fun time
Stayed 5 nights in Nov 2024

10/10 Excellent

Michael J

Liked: Cleanliness
All the help
Stayed 6 nights in Nov 2024

10/10 Excellent

RUBEN P, La Mirada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Oct 2024

10/10 Excellent

Matthew, surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Property was gorgeous, friendly staff, amazing pools, spa and gym. Food was hit or miss. Part of the road getting to the hotel was terrible and full of potholes.
Stayed 7 nights in Nov 2024

10/10 Excellent

JOSE ORLANDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment team was amazing. Andres was all day energetic.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was initially hesitant about booking this resort since I wanted to be closer to the Hotel Zone and Cancun Beach, but let me tell you – I have *zero* regrets. This place deserves a solid 9.5 out of 10, and the only minor shortfall was the beach. But trust me, every other aspect of the resort more than made up for it. The food? Incredible. Every single meal was a delight – so much so that the common myth about bland all-inclusive resort food in Mexico does not apply here in the slightest. Every restaurant, every bite was full of flavor and authenticity. The staff? Absolutely phenomenal. From the moment we arrived, the customer service was impeccable. The team went above and beyond to ensure that every guest felt like a VIP. And the ambiance? Stunning. The resort’s design is breathtaking, with beautifully maintained pools that look straight out of a dream. The entire atmosphere is curated to perfection, balancing luxury and comfort. There's also no shortage of entertainment. From fun activities to engaging live shows, there was always something exciting happening. Even though we visited during the rainy season, the resort managed to keep us entertained and happy every single day. One of the standout highlights for me was the spa – easily one of the best experiences I've ever had. The pampering, the serene environment, and the attention to detail made it unforgettable. If you're considering booking here, don't hesitate. The videos and photos online don’t do it justice
Stayed 4 nights in Oct 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the employees were friendly and the Master suite was great. There is no activity’s for older adults. Very laid back and quiet. You have to use their sister property next door which is breathless resort. Better options on good and entertainment. Not only should they entertain Mexicans but US citizens as well for as the music and shows.we don’t speak Spanish, so do not understand the activities.There workers should know how to speak English to accommodate their guest. All workers, not just a few
Stayed 3 nights in Oct 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel and resort in Cancun
Stayed 4 nights in Oct 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel with friendly staff
Stayed 5 nights in Oct 2024

10/10 Excellent

Oxana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing! Everything was 5stars. The beach, the food, the bar, the night club.
Stayed 9 nights in Oct 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024