Ratings based on 173 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
When here for my bday, great fun time
Comment from Hotel Management
26 Nov 2024 by eConcierge, Hotel Management
Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge
by A verified traveler
Posted 20 Nov 2024
All the help
Comment from Hotel Management
20 Nov 2024 by eConcierge, Hotel Management
Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge
by A verified traveler from La Mirada
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by eConcierge, Hotel Management
Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge
by A verified traveler from surrey
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by eConcierge, Hotel Management
Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge
by A verified traveler
Posted 10 Nov 2024
Property was gorgeous, friendly staff, amazing pools, spa and gym. Food was hit or miss. Part of the road getting to the hotel was terrible and full of potholes.
Comment from Hotel Management
11 Nov 2024 by eConcierge, Hotel Management
Dear guest,Thank you for sharing your experience with us. We're thrilled to hear you enjoyed the beautiful property, our friendly staff, and the fantastic pool, spa, and gym facilities. We apologize if the dining experience wasn’t consistent, and we’re committed to continually refining our offerings to ensure every meal delights our guests. We also understand that the road conditions can impact the arrival experience, and we appreciate your feedback on this. We hope to have the opportunity to welcome you back for an even more seamless stay.Best regards,eConcierge
by A verified traveler
Posted 5 Nov 2024
The entertainment team was amazing. Andres was all day energetic.
Comment from Hotel Management
5 Nov 2024 by eConcierge, Hotel Management
Hola Jose Orlando!Thank you for sharing your experience with us!We’re thrilled to hear that you enjoyed the entertainment team, especially Andres’s energy and enthusiasm. He and the team work hard to create unforgettable moments, and it’s wonderful to know they made a positive impact on your stay. I’ll make sure to pass along your kind words to him!We hope to welcome you back soon for more amazing memories.Warm regards,eConcierge
by A verified traveler
Posted 3 Nov 2024
I was initially hesitant about booking this resort since I wanted to be closer to the Hotel Zone and Cancun Beach, but let me tell you – I have *zero* regrets. This place deserves a solid 9.5 out of 10, and the only minor shortfall was the beach. But trust me, every other aspect of the resort more than made up for it.
The food? Incredible. Every single meal was a delight – so much so that the common myth about bland all-inclusive resort food in Mexico does not apply here in the slightest. Every restaurant, every bite was full of flavor and authenticity.
The staff? Absolutely phenomenal. From the moment we arrived, the customer service was impeccable. The team went above and beyond to ensure that every guest felt like a VIP. And the ambiance? Stunning. The resort’s design is breathtaking, with beautifully maintained pools that look straight out of a dream. The entire atmosphere is curated to perfection, balancing luxury and comfort.
There's also no shortage of entertainment. From fun activities to engaging live shows, there was always something exciting happening. Even though we visited during the rainy season, the resort managed to keep us entertained and happy every single day.
One of the standout highlights for me was the spa – easily one of the best experiences I've ever had. The pampering, the serene environment, and the attention to detail made it unforgettable.
If you're considering booking here, don't hesitate. The videos and photos online don’t do it justice
Comment from Hotel Management
4 Nov 2024 by eConcierge, Hotel Management
Dear guest,Thank you for sharing such a detailed and enthusiastic review! We’re thrilled to hear that your stay exceeded expectations, despite initial hesitations about the location. Our team is dedicated to curating an exceptional experience for every guest, and it’s fantastic to know that the food, service, and ambiance left such a strong impression. We're delighted you enjoyed the variety of dining options and immersive entertainment, as well as our spa experience — it's wonderful to hear it was a memorable highlight!While the beach may not have been ideal, it’s great that the rest of the resort made up for it. Your kind words about our attention to detail and efforts to make guests feel valued mean a lot to us. We hope to welcome you back soon for another unforgettable experience!Best regards,eConcierge
by A verified traveler
Posted 28 Oct 2024
I like that the employees were friendly and the Master suite was great. There is no activity’s for older adults. Very laid back and quiet. You have to use their sister property next door which is breathless resort. Better options on good and entertainment. Not only should they entertain Mexicans but US citizens as well for as the music and shows.we don’t speak Spanish, so do not understand the activities.There workers should know how to speak English to accommodate their guest. All workers, not just a few
Comment from Hotel Management
29 Oct 2024 by eConcierge, Hotel Management
Dear guest,Thank you for sharing your thoughts and observations. We're glad to hear that you enjoyed our friendly team and your Master Suite.Regarding entertainment, we aim to create a culturally immersive experience and encourage guests to connect with Mexico’s rich heritage. That’s why we offer activities such as Spanish lessons, tequila and mezcal tastings, Huichol art classes, and more, along with a variety of events in English for our international guests. It’s worth noting that most of our music and entertainment is already in English to cater to our diverse clientele, though we appreciate your feedback and will continue to refine our approach to ensure all guests feel welcome and engaged.We hope to have the pleasure of welcoming you back soon for an even better stay.Best regards,eConcierge
by A verified traveler
Posted 27 Oct 2024
The best hotel and resort in Cancun
Comment from Hotel Management
27 Oct 2024 by Customer Service Team, Hotel Management
Dear Ali,Thank you for your kind review! Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. . We look forward to welcoming you back for another memorable stay in the future.Warm regards,
by A verified traveler
Posted 26 Oct 2024
excellent hotel with friendly staff
Comment from Hotel Management
27 Oct 2024 by Customer Service Team, Hotel Management
Dear Mr. Brandon, Thank you for your kind review! We're thrilled to hear that you enjoyed the service of our hard working team. It was a pleasure having you, and we hope to welcome you back for another wonderful experience soon!Best regards
