Ratings based on 1,194 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Hotel is not a 5 star. Maybe a 4 star if that. Food was mediocre, rooms smelled of mold, our room had a leak in the ceiling, our washroom door didn’t close. We had diamond service. Our butlers were great and got us into the specialty restaurants. The Indian restaurant I would have to say was the best. Water park looked like fun but we didn’t use it. Check in was so disorganized. Waited 4 hours for our room. Entertainment was good but seen better at other Royalton resorts. This was our 4th Royalton and the worst.
by A verified traveler
Posted 17 Jan 2025
Had a great time. Lots of dining options - I’d give food 7/10 which I think is great for an all inclusive. Several pools (even outside of diamond club) and didn’t have too much trouble getting chairs each day. Loved the beach!! Staff was friendly and very accommodating. Will go back.
Comment from Hotel Management
17 Jan 2025 by Guest Service Relations, Hotel Management
Dear Alexis Kay We are glad that you enjoyed our service. We will continue working to offer you an even better experience on your next visit.
by A verified traveler
Posted 17 Jan 2025
Comment from Hotel Management
17 Jan 2025 by Guest Service Relations, Hotel Management
Dear Dorothy, We are very sorry that your experience was not what you expected. We take note to continue improving. Our team is at your disposal for whatever you need.
by A verified traveler
Posted 16 Jan 2025
Booking with Royalton Splash through Expedia is key! Expedia has their own separate check-in (didn’t have to wait in the long line with everyone else). We had a separate bracelet that said Expedia so it gave us extra benefits similar to Diamond club without paying for Diamond club. We booked jacuzzi on terrace, which gave us our own butler (we had Lu who is awesome and goes above and beyond to help you at all times!) who made our reservations for us. I told her what time we usually eat dinner, she asked where we want to go, and boom reservation was made! She also contacted me before our trip and asked if I wanted her help with anything-she gave me the number for a safe and cheaper airport transfer than what I found online. The resort has people cleaning all day-so the bathrooms and sidewalks are spotless! Very clean resort! Events/shows every night (catered for kids-but not sure if that was because we were there on Christmas) My kids are 16 and 18 so they were a little old for the Christmas events, but there is bowling, trampoline park, and arcade for the older kids. My kids sat in our hot tub and watched the shows from our balcony 😊
During the day, there are pool events like water aerobics, fun races, water polo, etc.
They have a wonderful gym with machines, yoga classes daily, other fitness classes daily like HIIT, Bootcamp, etc. They also have a spot for CrossFit. This is a great place I highly recommend! Booking through Expedia is the best way to go too!
Comment from Hotel Management
17 Jan 2025 by Luz Martinez, Hotel Management
Dear Tera Hamo, thank you so much for the good review, We are delighted that you enjoyed the experience. We hope to see you again soon.
by A verified traveler
Posted 15 Jan 2025
Royalton is very lucky to have Krystal from Expedia working there. She is excellent..
Comment from Hotel Management
16 Jan 2025 by Guest Service Relations, Hotel Management
Dear Gezime We are delighted that you enjoyed the experience. We hope to see you again soon.
by A verified traveler
Posted 15 Jan 2025
Loved
Comment from Hotel Management
15 Jan 2025 by Guest Service Relations, Hotel Management
Dear Emili M We are delighted that you enjoyed the experience. We hope to see you again soon.
by A verified traveler
Posted 15 Jan 2025
It was my birthday and I had the best time of my life
Comment from Hotel Management
15 Jan 2025 by Luz Martinez, Hotel Management
Dear Dolores, We are delighted that you enjoyed the experience. We hope to see you again soon. Happy Bday again!!
by A verified traveler from LavaL
Posted 15 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Guest Service Relations, Hotel Management
Dear Ramin We greatly value your opinion, it helps us to continue improving. We hope to see you soon.
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Guest Service Relations, Hotel Management
Dear Daniel We are glad that you enjoyed our service. We will continue working to offer you an even better experience on your next visit.
by A verified traveler from Brighton
Posted 14 Jan 2025
Love the hotel very family friendly and great service
Comment from Hotel Management
14 Jan 2025 by Guest Service Relations, Hotel Management
Dear Yanet We are delighted that you enjoyed the experience. We hope to see you again soon.
