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Royalton Riviera Cancun

2.0 star property
Hotel with private beach, full-service spa

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Royalton Riviera Cancun

Pool
View from property
Sports facility
Sports facility
Sports facility

Reviews

6.4 out of 10

Popular amenities

  • Parking available
    Parking available
  • All inclusive
    All inclusive
  • Room service
    Room service
  • Spa
    Spa
  • On private beach
    On private beach
  • Gym
    Gym
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Room options

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About the neighborhood

Map
Carretera Federal 307 Cancunplaya Del, Carmen, Puerto Morelos, ROO, 77500

What's nearby

  • Xoximilco - 12 min drive
  • Moon Palace Golf Club - 14 min drive
  • Puerto Morelos Beach - 17 min drive
  • Petempich Bay - 21 min drive
  • Puerto Morelos Town Square - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun

All-inclusive family-friendly hotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
A casino, a terrace, and shopping on site are just a few of the amenities provided at Royalton Riviera Cancun. With a private beach, scuba diving, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a massage at the onsite spa. Fitness classes are offered at the gym; other things to do include volleyball and windsurfing. Guests can also expect to find a garden, a playground and a hair salon.
Other perks at this hotel include:
  • Tennis courts, babysitting (surcharge), and a front-desk safe
  • Multilingual staff, barbecue grills, and a porter/bellhop
  • An elevator, a billiards/pool table, and luggage storage
Room features
All guestrooms at Royalton Riviera Cancun include amenities such as room service.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Internet access

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Casino
  • Children's club
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Stereo
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Massage

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Food and drink

  • Room service

Policies

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards

Frequently asked questions

Are there all-inclusive benefits at Royalton Riviera Cancun?

Yes, the property is all-inclusive.

Where is Royalton Riviera Cancun located?

Nestled on the beach, this Puerto Morelos hotel is within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 mi (10 km).

Royalton Riviera Cancun Reviews

Reviews

6.4
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 2 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ashkerin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing having my wedding there next year
Stayed 3 nights in Mar 2024

4/10 Poor

Patricio, San José del Cabo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is not a 4 Diamonds hotel. It is big and too crowded for the size of pools. They didn't say that kids area is for 5 years and above and we choose it for the kids area for my 4 years old daughter (5 years in 1 month, and they even let her use it, but they allowed a 5 year old kid bit he was shortest than my daughter) Check on way too slow and a disaster. Bell boys "organized" the lines but they send people behind to the front. And when it is your turn at the counter the bell boys assigned you the people at front desk leaves and you wait for someone to help you or change you to another line. I reported twice the coffeemaker that didn't work and the sink that was stucked, and nobody went to even check. Booking for restaurants is a mess. There are no bookings but at the end they book you a time when there are always empty tables inside. Prices for transportation way too high with the hotel, better arrange transportation before you are in the hotel. I would come back again but to a Riviera Maya hotel not this one
Stayed 3 nights in Nov 2023

6/10 Okay

Stephen Duane

Traveled with partner
Liked: Cleanliness, staff & service
There’s good and not good here. - Once inside the property there is no local taxi transportation allowed. You have to use the holes transport service $80 to get to Cancun. - Make sure you bring all the cash you’ll need. The hotels ATM, located in the lobby, charges $69 to pull a minimum of $200. - What do you really get with their Diamond booking? The only real benefit is the ability to book a reservation for one of their restaurants. The Diamond pool area is very limited, small and too many people in that specific area. You’re much better off in the main pools. Don’t do Diamond it’s not what you think. - The hotel caters to the locals for one day passes. If you want quiet time do not come to this hotel. - We made the mistake off booking during Mexican Independence Day. A hugh mistake as the locals come in and their culture takes over, very loud and getting to a resting during that time is dreadful and incredibly loud. If you like Mexican music and rude locals this is the place for you. The resort has no concept of culture balance. Smoking in the pool, boom boxes in the pool area everywhere. - The room was very clean and well taken care of. The employees were wonderful and helpful. - A great place for your kids. - Concerning Diamond; I had several discussions with people who wanted to upgrade to Diamond. I learned that they told people different prices to upgrade to Diamond. Seems like they would charge what ever the market would bare at the monument……so beware.

4/10 Poor

ALFREDO JESUS

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Property conditions & facilities
El check in fue terrible, falta de atención y una señorita Vanessa nos atendió de forma déspota, muy lejos de lo que uno como cliente espera. La comida en los restaurantes, que son insuficientes no es muy buena, salvo en el japonés que el chef Gilberto hizo un estupendo papel. De igual forma las bebidas no me parecieron bien
Stayed 3 nights in Nov 2023

8/10 Good

Patricia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hay personal muy amable y hay otros que prefieres ni voltearlos a ver. Todo muy bien la atención de Gilberto en el teppanyaki excelente al igual que de Alberto en el smoke. Mi hijo fue ilusionado por los toboganes y no alcanzo la edad deberian de ponerlo en la información
Stayed 3 nights in Nov 2023