Ratings based on 1,375 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear Vered .We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. Thank you for choosing our resort for your vacation.Luxury Regards
by A verified traveler
Posted 19 Nov 2024
Resort was well maintained but lacked premium spirits and food options.
Comment from Hotel Management
20 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear Family,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear Austin.We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. Thank you for choosing our resort for your vacation.Luxury Regards
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear Beverly .We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. Thank you for choosing our resort for your vacation.Luxury Regards
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear Anna .We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. Thank you for choosing our resort for your vacation.Luxury Regards
by A verified traveler
Posted 13 Nov 2024
The property was very good overall.
The sports activities were always late and the location sometimes wasn’t clear. The sports locations should be clearly labelled such as beach volleyball court 1 or court 2. Again, overall a very good experience.
Comment from Hotel Management
13 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear Kyle .We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. Thank you for choosing our resort for your vacation.Luxury Regards
by A verified traveler
Posted 12 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear Prasanna.We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. Thank you for choosing our resort for your vacation.Luxury Regards
by A verified traveler
Posted 11 Nov 2024
This was our second trip in 2024 and it was an amazing experience once again. The staff went out of their way to accommodate us.
Facilities were clean, food was awesome and we had THE most romantic, once in a lifetime beachside dinner. 4.9 out of 5 stars. Every day has she potential to be a relaxing beachside getaway or an event filled adventure, it’s up to you. We wanted for nothing; except cigars, but I’m sure they would’ve made arrangements had we asked.
What we will miss most is going to the coffee shop each morning and watching the sunrise on the veranda overlooking the ocean…. and the spa… Planning another trip next year! Hope this helps.
Comment from Hotel Management
12 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear family .We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. Thank you for choosing our resort for your vacation.Luxury Regards
by A verified traveler
Posted 10 Nov 2024
Want to share emphasis that most of the staff
was amazing and attentive. The food was also great. The drinks were so-so & surely had better at other resorts.
Check in was not smooth for myself nor the entire group I was with. My room was old, falling apart and had previous guests hair on bed. Whereas, my groups rooms were cleaner, nicer and appeared newer. There was a random odd smell in certain areas, and there was also mold in some restrooms. The place does seem to be working on restorations - which is a plus for future guests.
Overall the staff made the stay pleasant however I don’t think I’ll return. Thank you to Royalton staff.
Comment from Hotel Management
11 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear Karina,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by EXPEDIA AMBASSADORS, Hotel Management
Dear Jason.Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened. Best regards
