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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 9 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Exterior
Children's activities
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet friendly
  • Bar
  • Hot Tub
  • Breakfast included
The price is P25,406
P25,406 total
includes taxes & fees
Jan 13 - Jan 14, 2025

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

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Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

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Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

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Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

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Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

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Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

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Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

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Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury all-inclusive property refurbished in 2021 and located near Puerto Morelos Beach
Consider a stay at Hyatt Ziva Riviera Cancun - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 3 poolside bars. Active travelers can enjoy Pilates, paddleboards, and fitness classes at this property. Treat yourself to a body treatment, a massage, or a manicure/pedicure at the onsite spa. Be sure to enjoy Asian cuisine at one of the 10 on-site restaurants. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a terrace.
You'll also find perks like:
  • 9 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Free self parking
  • Supervised childcare (surcharge), ATM/banking services, and evening entertainment
  • A gift shop, wedding services, and concierge services
  • Guest reviews speak highly of the family-friendly amenities, breakfast, and pool
Room features
All 438 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with jetted tubs and rainfall showers
  • 55-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on Jan 13, 2025 start from P 25,406.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Ziva Riviera Cancun - All Inclusive pet-friendly?

Yes, Hyatt Ziva Riviera Cancun - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1300 per pet, per day. Service animals are exempt from fees.

How much is parking at Hyatt Ziva Riviera Cancun - All Inclusive?

Self parking is free at this property.

What time is check-in at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, water fitness classes, pilates classes, and more.

Where is Hyatt Ziva Riviera Cancun - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is steps from Petempich Bay and 1.8 mi (2.9 km) from Puerto Morelos Beach. Moon Palace Golf Club and Ojo de Agua Beach are also within 9 mi (15 km).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 489 out of 1077 reviews" "
Rating 8 - Good. 262 out of 1077 reviews" "
Rating 6 - Okay. 149 out of 1077 reviews" "
Rating 4 - Poor. 84 out of 1077 reviews" "
Rating 2 - Terrible. 93 out of 1077 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

cory

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didnt like that it shut restaurants down each night a different restaurant wasnt open. Bar shuts down at 11, nowhere to go and nothing to do after that. Beach was terrible, very rocky and small. Staff were friendly but service wasnt very good, except for Ernesto at the bar, he was great.
Stayed 7 nights in Dec 2024

8/10 Good

Karen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ended up getting covid not the resorts fault but i did not see much cleaning.1 pool heated rest not so only one pool was behing used.the sports club was freezing and we ordered food it was colder that the club.
Stayed 7 nights in Dec 2024

10/10 Excellent

NURJAHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw the reviews which mentioned that this Hyat ziva Rivera have lake instead of ocean I was upset but when I went things were so different! Beautiful ocean view! Staff was very nice; everyday different food options in Buffet. Asian restaurant(Mikayo) manager was super nice and very professional. GERADO was there for us whenever we needed anything. Had so many food options. As a Muslim family they didn’t see us differently they were nice. They accommodated us with food and separate utensils! I wish they had halal options but they had lots of fish options. My kids loved it and so do I! I came with really beautiful memories which I will cherish forever.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shannon, Melville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort, I would go back… the staff are amazing, lots of pool choices and never a problem finding a spot, drink service around the pools was great, food was really good with a lot of variety and even a lot of gluten free options, only downside is the beach area but that’s not the resorts fault, can’t stop Mother Nature.
Stayed 8 nights in Dec 2024

6/10 Okay

Elizabeth Montes

Traveled with family
Liked: Cleanliness, staff & service
Service was excellent. The staff was very friendly, and they tried their best to make us feel welcomed. The problem is the condition of the access road. The hotel is located in between a mangrove and the beach, therefore when it rains, the road gets flooded, and it’s in need of repair. In fact, the Hyatt corporation as well as all the hotels located in that area should invest in building an overpass seating on pillars. Otherwise, the road will always have problems no matter how many times they try to fix it. The beach also needs additional maintenance because it shows erosions.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ying, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family vacation thank for nice staff at the resort, especially service from Aranza, Ulises from the front desk and David at the cabanas.
Stayed 6 nights in Dec 2024

6/10 Okay

Leticia

Stayed 3 nights in Nov 2024

2/10 Terrible

Myriam

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall terrible experience! Went there to celebrate my birthday and was unhappy the whole time! Food selection was not only limited but served cold! It was as if it had sat for a while before it was served. It was super noisy I. The morning and we are talking about staff yelling accross the hallways slamming doors and just banging on walls!! All this super early in the morning! There was no real all inclusive experience as we had to come out of pocket for fine dining which was not the case at the Ziva in Cancun! I will NEVER stay at Ziva Riviera again nor will I recommend to anyone! Very unhappy totally ruined my birthday week!
Stayed 6 nights in Nov 2024

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I had the absolute pleasure of being served by Ramirez during our stay at Hyatt Ziva Riviera, and we can’t say enough great things about him! Ramirez is not just a bartender, he’s a true master of his craft. Every drink he made for us was perfection and he introduced us to our new favourite shot- mini beers! Beyond his skills, Ramirez’s warmth, charisma, and genuine passion for hospitality made every interaction we had with him memorable. Every night we looked forward to seeing Ramirez, he always greeted us with a smile, remembered our favourite drinks, and went out of his way each night to ensure we all had an incredible experience. His professionalism and positive energy made our vacation that much better. We thank you Ramirez, for making our trip unforgettable! If you’re visiting Hyatt Ziva Riviera, do yourself a favor and visit Ramirez at the bar, you won’t regret it!
Stayed 7 nights in Nov 2024

8/10 Good

Chai Yee

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Beach area ia small but enough for us suring our stay. Lunch option is limited. Dinner restaurants variety are good however Japanese/Asian restaurant needs improvement in terms of taste. Overall stay was very pleasant. Not too crowded during the 1st week of Dec.
Stayed 4 nights in Nov 2024

6/10 Okay

Shenelle

Stayed 7 nights in Nov 2024

10/10 Excellent

mukul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Nov 2024

10/10 Excellent

Nitzia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walking distance to the beach and the beautiful scenery were my favourite.
Stayed 7 nights in Nov 2024

4/10 Poor

Seyed Kian

Traveled with family and small children
Liked: Cleanliness, staff & service
• No Jacuzzi: This was my first time at a resort without a hot tub, and it was a big disappointment. The only one was in the paid spa, which cost $29 for a 1-hour session. • Paid Menus at Restaurants: Every restaurant featured a paid menu, which felt out of place at an “all-inclusive” resort. Many of the dishes I wanted to try were in the paid section. The staff also actively promoted these items, felt inappropriate. • Terrible Steakhouse Experience: I ordered the premium ribeye from the paid menu, only to receive a piece of frozen meat with a poorly cooked crust. • Smoke Alarm Issue: The smoke alarm malfunctioned at 4 a.m., waking me up with relentless beeping. Had a technician to fix it at 4am. • Limited Entertainment: Evening programs ended too early, typically between 8 p.m. and 10 p.m., and restaurants closed by 10 p.m. as well. It was impossible to both enjoy dinner and participate in the evening programs. • Weak Daytime Activities: The daytime activities were underwhelming. For example, there was no DJ by the pool bar, no foam parties, and no inflatable obstacle courses or fun competitions. The resort had a few standout features, including a nice kids’ pool with a water slide, offered a decent variety of drinks, and a well-equipped fitness center. The rooms were spacious, comfortable, and well-stocked with towels, featuring a great in-room Jacuzzi. The Japanese restaurant’s teppanyaki cooking show was a highlight, and the taco restaurant and breakfast were excellent.

10/10 Excellent

Emma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The staff were so attentive and kind. Didier kept us up to date on everything happening and regularly checked in. Raul was incredible as our poolside server and at dinner we loved our service from the Omar/Alejandro team. The pools were lovely, the restaurants were delicious. We had a fabulous time.
Stayed 4 nights in Nov 2024

6/10 Okay

Priyank

Traveled with family and small children
Liked: Cleanliness
There is no variety in food options so not at all worth for all inclusive stays. Most specialty restaurants are closed on a daily basis and we realized they serve same food in buffet that’s available in a restaurant at that time. Room service is bad - takes them an hour to get just 10 pieces of fries.
Stayed 2 nights in Nov 2024

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay. I read several reviews that weren't so positive, but I can say it was clean, friendly staff, always able to find something to eat... and if the restaurant didn't have what you want for the picky eaters, than room service had great options. The staff were exceptional... especially the bartenders!! Planning excursions with Amstar was never easier (ask for David). Overall our vacation was fantastic!! Advise would be some updates in the rooms, better communication for room service and try to make the beach area more enjoyable (too many rocks). Also, reduce the cost of the pool beds ($60 too much). Otherwise we were very happy!!!
Stayed 6 nights in Nov 2024

8/10 Good

Georgiy G, Vancouver

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and night entertainment is phenomenal , the beach tho sucks, like there’s no beach , like 2 ft of beach and all of it is covered in seaweed , unlike the pictures . And not really any daily entertainment staff the only thing I’ve seen them do is Zumba and sometimes when asked beach volleyball , but it’s not at the beach just a sand pit. . Other than that great Stay !
Stayed 9 nights in Oct 2024

6/10 Okay

Betsabe Elena Chaires

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Dolores Aparicio

Traveled with family and small children
Disliked: Cleanliness, staff & service
Bad roads. Bad beach Poor service Poor food quality and lack of options. No towels at the pool No daily room cleaning. It was far from 5 stars and a disappointment
Stayed 3 nights in Nov 2024

4/10 Poor

Brianne Margeurite

Disliked: Cleanliness, staff & service, property conditions & facilities
Where to begin? The road in to the hotel is a disaster. The pot holes and rains make 2km take 20 min. The rooms were not ready when we checked in at 10pm! We specifically booked two rooms in the same building to be together with a senior/deaf family member and we were put in different buildings. The kids pool area was so unsafe. The floor is rough concrete and the slides are 4” off the ground. The kids slide down right onto the concrete scraped knees and elbows were common. We were t informed of anything on check in. We didn’t know about the restaurants and were told we didn’t need any reservations. But the one restaurant that was good did need a reso so we weren’t able to go together as a family. The food is awful. Balik is the deck restaurant and it has a very limited menu. We learned it’s the same as the Mexican restaurant for dinner. There are only 3 options each night and the quality is poor and unauthentic. The waiters all had an attitude and huffed when we ordered food at an all inclusive! There is no pool food. The only option is burger/hot dog/nugget/pizza option. Or processed cheese nachos. Where are the Mexican dishes? There seemed to be a staff shortage everywhere. No one to serve drinks. Two bartenders at the only open bar. No towels at the pool huts. No room cleaning daily or turn down service at night. The only thing that was good was the evening entertainment and the pool. The kids club leader Laura was great. The beach is awful too.
Stayed 6 nights in Nov 2024

10/10 Excellent

caleb, Milton

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. I like everything hospitality, cleanliness, staff everything is amazing . This was my best vacation
Stayed 7 nights in Nov 2024

8/10 Good

Lei, Reston

Stayed 5 nights in Nov 2024

10/10 Excellent

Rhiannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my time on the property, but getting to and from any activities off property was difficult.
Stayed 7 nights in Nov 2024