Ratings based on 1,865 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
This was our 3rd time at Marina El Cid. The last time was 2013 and much has changed. The addition of Ventus and Ventus Ha was nice as it provided additional eateries and pools.
Our main gripes had to do mostly with the rooms. We stayed in a 2 bedroom suite. They were very poorly appointed. The coffee pots were very small and the attached Jr suite lacked a good place to even plug the coffee maker in. It had to be set on the floor or the bathroom vanity. There was zero silverware. The rooms smelled musty and the a/c in the larger room had a hard time keeping up even though we only had the slider open to set wet suit out to dry. But they were clean.
The food was "OK." Thank goodness for the adult only pool as the family jacuzzi was constantly full of children who spilled drinks into the water and had little supervision.
It is not a resort we'll revisit and there are just too many other good all-inclusives to choose from. But for the price, it is a decent resort with many amenities and lots of activities for families.
by A verified traveler
Posted 11 Dec 2024
This is our second visit to El Cid, we love the atmosphere, the staff is so friendly, the food was amazing, shows and events each day. There’s so much to do. We loved it!
Comment from Hotel Management
11 Dec 2024 by Dear Colin,, Hotel Management
Thank you very much for choosing us for the second time as your host.We are delighted to determine on this review that your vacation with us was an extraordinary experience where your expectations were fulfilled and we hope to have the opportunity to continue being your vacation spot in the future.Cordially, El Cid Resorts.
by A verified traveler
Posted 11 Dec 2024
This resort was nothing short of spectacular. It is part of three resorts. The resorts are a tropical paradise nestled right on the beach.
We upgraded (for a fee) from a family room at Hotel Marina El Cid to a one bedroom suite at the Ventus to take advantage of a more spacious, comfortable environment for our family. The room was impeccably clean and the double balcony offered fantastic views of the infinite pool and the turquoise ocean as far as the eye could see.
The dining options were fantastic. The all inclusive aspect allowed us to enjoy a number of buffet restaurants, a cafe, and a cafeteria style restaurant. They also offered a number of other restaurants such as Japanese, Italian, French and American. The service at all the restaurants was top notch with staff always eager to make sure we had everything we needed.
The resorts offered a wide range of activities for the entire family. Pools, cabanas, jacuzzis, adult areas, kids club and a teen club. There was a fully equipped fitness centre where spin bikes and treadmills overlooked the beach. There were different themes and events every night around the resorts. I would recommend this resort to anyone looking for a relaxing and unforgettable vacation.
Comment from Hotel Management
11 Dec 2024 by Dear Brigitte,, Hotel Management
First of all, We would like to extend our appreciation for your time to share this lovely review.Is it a joy for us to conclude in your comments that you have enjoyed form a wonderful vacation experience and that our service and facilities were of your entire satisfactionWe will be enchanted to have the pleasure of serving you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 10 Dec 2024
Very Great Resort To Stay!!!
Comment from Hotel Management
10 Dec 2024 by Dear Shaquana, , Hotel Management
First of all, we would like to thank you for taking part of your time to receive your review for our resort on this platform.We are glad to learn that this recent visit to our resort was enjoyable and we will be enchanted to have the pleasure to serve you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Dear Erasmo,, Hotel Management
Thank you very much for taking part of your time to qualify our resort and service on this media.We are glad to conclude on your score that this visit to our facilities was pleasant and we look forward to having the opportunity to serve you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 7 Dec 2024
Staff was friendly, great for families. Kids were 8 and 11 and had a blast in the big pool. Lots of lounging spots around the pool. The beach was ok, not much of it. . Easy walks to sister resorts- booking a la cartès were a bit difficult- the times were inconvinient even when booked 2 days in advanced as they advised. We enjoyed our stay.
Comment from Hotel Management
7 Dec 2024 by Dear Mrs. Beatriz, , Hotel Management
What a great pelasure to have the opportunity to receive your review for our resort, based on this recent vacation.We are very happy to conclude that this visit to our resort was enjoyable and we look forward to have the pleasure to be your host again soon.Sincerely, El Cid Resorts.
by A verified traveler
Posted 6 Dec 2024
Courteous and helpful staff
Comment from Hotel Management
7 Dec 2024 by Dear guest, , Hotel Management
First off, we would like to thank you for allowing us to be part of this vacation.We are glad to learn that this stay at our resort met all your expectations and we hope to have the pleasure of serving you again soon.Warm regards, El Cid Resorts.
by A verified traveler
Posted 4 Dec 2024
The staffs were amazing, their service was outstanding. Food is really good. Not a good beach, but it was ok. Overall experience with this Resort was outstanding.
Comment from Hotel Management
7 Dec 2024 by Dear Karthikeyan, , Hotel Management
Thank you very much for granting us the opportunity to be your host during this recent vacation.We are glad to determine from your comments that this stay at our facilities was a positive experience and we hope to have the chance to serve you again soon.Best regards, El Cid Resorts.
by A verified traveler from Lynn
Posted 4 Dec 2024
it was my first time at an all inclusive hotel in Mexico, and it was so worth it! all you can eat breakfast, lunch, and dinner, BUT dinner you NEED to make reservations! if you're going here, ask for the welcome shots, they give you different shots every time until you tap out! very nice people, but if you're renting a car from the airport, be wary, they be scamming!!!!!!!! you'll get a car for like 300 for 6 days but then insurance is like 600?! makes no sense!! get a rental outside the airport.
Comment from Hotel Management
4 Dec 2024 by Dear Sothea,, Hotel Management
First of all, we would like to extend our gratitude for granting us the opportunity to be your host on this first all-inclusive experience.It fulfills us with joy to conclude in all your positive remark’s that you had a wonderful vacation experience and we look forward to having the opportunity to continue serving you in the future.Cordially, El Cid Resorts.
by A verified traveler
Posted 4 Dec 2024
Main lobby too noisy , need better acoustics .
And bar area very poor design dangerous when getting up from the chairs !
Comment from Hotel Management
4 Dec 2024 by Dear Paul, , Hotel Management
Thank you very much for allowing us to learn more about this recent stay at our resort.It is a great pleasure for us to determine that this vacation has been pleasant. Nonetheless, we would like to thank you too for bringing to our attention your observations of the areas of our service that represented a deviation during your stay, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow them up and correct any deviation in our services as soon as possible.We hope to have the fortune to serve you again soon.Cordially, El Cid Resorts.
