Ratings based on 1,859 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
We had a wonderful stay at Marina El Cid in November — very relaxing. The kids had so much fun in the pool and on the beach, and enjoyed spending a bit of time at the kids club, which was well organized (there was a daily schedule, so kids could join for certain activities as they wished, like a treasure hunt or a movie night). The staff were kind and helpful. Alva at the spa gave a wonderful pedicure. The food was very good and we were able to take in four of the on-site restaurants for dinner reservations. Everything that we were hoping for in a relaxing tropical family vacation!
Comment from Hotel Management
3 Dec 2024 by Dear Kelsey,, Hotel Management
First of all, we would like to extend our appreciation for your time in sharing your recent experience at our resort.It is a pleasure for us to determine that your vacation at our resort was pleasant and that the service you received from our team was beyond your expectations. You can be sure your kudos will be shared with Alva and our kids club staff to recognize their daily quality service.It will be a privilege to have the opportunity to serve you again soon.Sincerely,El Cid Resorts.
by A verified traveler
Posted 2 Dec 2024
The staff are so friendly. The resort felt so safe for our kids. Shows were great. Pool was amazing.
Comment from Hotel Management
2 Dec 2024 by Dear Jenniffer,, Hotel Management
Thank you very much for taking part of your time yo qualify our resort and service through this media.We are happy to identify that this stay at our resort was enjoyable and we look forward to having the opportunity to serve you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 1 Dec 2024
This resort is the worse, rudest staff ever especially concierge and concierge supervisor. Don't even bother filing a complaint with management as they will brush you off and tell you there is nothing they can do.
Cleanliness was another issue...
Comment from Hotel Management
2 Dec 2024 by Dear Mrs. Marquez,, Hotel Management
We would like to extend our appreciation for your time to qualify our resort on this media.It is a shame to identify that your experience at our resort has not been as you expected due to the situation that occurred due to the dress code at the seafood restaurant. You can be certain we aim to offer all our guests the best vacation experiences and our staff is always glad to assist you at any time as was our team's intention regarding this situation. We hope to have the opportunity to welcome you back and remove this negative impression of our service in the future.Cordially, El Cid Resorts.
by A verified traveler
Posted 1 Dec 2024
Excellent resort. We had never stayed at an all-inclusive and El Cid did a great job. Given the remote location, we really appreciated the 'multiple resort' themes at part of the complex. Would definitely return.
Comment from Hotel Management
2 Dec 2024 by Dear Nicholas, , Hotel Management
We are very pleased to have the opportunity to learn more about your stay with us on this media.We are happy to conclude on all your positive remarks that your experience at El Cid was beyond your expectations and we hope to continue having the opportunity to serve you again soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 30 Nov 2024
Overall a great trip. Food and drinks were good. Only thing I would recommend are softer pillows and update older section of the resort.
Other than that I would definitely return again.
Comment from Hotel Management
2 Dec 2024 by Dear Mr. Nolan,, Hotel Management
First off, we want to extend our appreciation for allowing us to be part of this vacation.We feel glad to hear that this recent visit to our complete was satisfactory, on the other hand, you can be sure our team is working on your observations to continue offering you the best service.Cordially, El Cid Resorts.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Dear guest, , Hotel Management
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.
by A verified traveler
Posted 29 Nov 2024
Fantastic vacation, great staff, excellent food.
Comment from Hotel Management
30 Nov 2024 by Dear Serena,, Hotel Management
How kind of you to take the time to qualify our facilities through this website.We are very pleased to determine in your review that your stay at El Cid has been a wonderful experience.It will be a privilege to have the opportunity to welcome you back in the future.Cordially, El Cid Resorts.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Dear Elizabeth,, Hotel Management
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.
by A verified traveler
Posted 29 Nov 2024
Overall is good stay but room has a muggy humid smell and I feel humidity in the room. Good luck trying to dry your clothes inside the room. Food choices are plenty and satisfying. Kids have a fun time there. Also you can see group of fishes at the beach, which is quite important for me.
Comment from Hotel Management
30 Nov 2024 by Dear Mr. Kamwah,, Hotel Management
We want to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.We are glad to receive your review and identify that overall, this was a pleasant vacation. On the other hand, we thank you also for bringing to our attention your observations, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow your case and correct any deviation in our service.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 29 Nov 2024
Had a great time with family and friends. This was our first all inclusive resort trip. Had a wonderful time. Except for limited options for vegetarians, this was a fantastic place. Lots of fun activities to do.
Comment from Hotel Management
30 Nov 2024 by Dear guest, , Hotel Management
First of all, thank you very much for sharing your excellent qualification to our resort on Expedias platform.It is a great pleasure to identify in your rating that this last visit to our resort has been amazing.We would like to thank you also for sharing your kind recommendations with us, we will make sure to share them with the proper areas with the objective to begin the corresponding follow up.We look forward to having the pleasure to welcome you back to our facilities in the future.Sincerely, El Cid Resorts.
