Ratings based on 1,197 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Excellent massage
by A verified traveler
Posted 2 Dec 2024
Nice room layout but bathrooms smell of urine. Foods, entertainment, and services are one of the worst resort in Mexico. Will never stay here again.
Comment from Hotel Management
2 Dec 2024 by Angélica Morales, Social Media Coordinator, Hotel Management
Dear valued Guest,We would like to thank you for choosing Dreams Jade Resort & Spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive critics will assist our team in their continuous efforts aimed at meeting our guests' expectations.Please be assured that we take all feedback very seriously and, as professionals in the service industry, we share it with the team to keep providing the appropriate standards that distinguish our brand. In a way to improve our service, we look forward to contact you and know more about your experience.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Angélica Morales, Social Media Coordinator, Hotel Management
Dear Isaac, Thank you for sharing your feedback and rating your recent stay with us.We’re delighted to hear you enjoyed our facilities and services during your visit. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.We hope you had a smooth journey home and would be honored to welcome you back for another memorable stay in the future.Warm regards,
by A verified traveler
Posted 29 Nov 2024
Amazing staff. From the moment you walk in to the moment you walk out. Everybody is nice and reapectful. Anything you need will be done for you. Amazing time! 10 stars. Clean and fun. MUST STAY ON PREFFERED SIDE, wonderful experience 😀 amazing ocean views 💙
Comment from Hotel Management
29 Nov 2024 by Samanta Aguilar E-concierge, Hotel Management
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Samanta Aguilar E-concierge, Hotel Management
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Samanta Aguilar E-concierge, Hotel Management
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes
by A verified traveler
Posted 25 Nov 2024
We liked the room. The staff were fantastic. Everyone friendly and helpful. Martin the front desk manager and Alberto on his staff were incredibly helpful with an issue we had with our booking. An option we chose through Expedia was not conveyed to the hotel. But Martin and Alberta fixed the situation quickly and efficiently.
We enjoyed the teppanyaki restaurant the most. Our chef Miguel was amazing. Some of the other restaurants weren’t amazing.
Overall we had a good experience.
Comment from Hotel Management
26 Nov 2024 by Samanta Aguilar E-concierge, Hotel Management
Dear valued guest,Thank you kindly for posting such a nice review! We are happy to read that your stay with us was up to par with your expectations.It is a pleasure for us to know that you enjoyed your sojourn and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We trust we shall have the opportunity to welcome you once again to this beautiful paradise of ours.Kind regards
by A verified traveler
Posted 25 Nov 2024
Great stay
Comment from Hotel Management
25 Nov 2024 by Samanta Aguilar E-concierge, Hotel Management
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes
by A verified traveler
Posted 24 Nov 2024
Rhe resort has potential and the staff are really trying to give good serbut the resort is not able to handle the amount of people. Too many weddings and events, long lines in rhe morning to get inside the restaurant and more lines inside to get the ffod. I've been to many resorts and I never need to wait that long. Too bad, I've been in this resort before Covid and it was great, this time I was disappointed.
Comment from Hotel Management
25 Nov 2024 by Samanta Aguilar E-concierge, Hotel Management
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards,
by A verified traveler
Posted 24 Nov 2024
The restaurant's options. The staff was very friendly. Edwin (the waiter) provided excellent service. Angel (the chocolate angel) entertained us at the pool. In general, we are delighted about our stay in this resort.
Comment from Hotel Management
25 Nov 2024 by Samanta Aguilar E-concierge, Hotel Management
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a difference. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
