Ratings based on 1,280 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Trion
Posted 2 Dec 2024
Had an excellent time. Staff was friendly, buffet food was good, reservation dinners were nothing to brag about. For an affordable stay at a smaller, decently quieter resort, I would recommend this place for future stays.
Comment from Hotel Management
3 Dec 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Hello Christopher,Thank you so much for taking the time to share your positive feedback. We're delighted to hear that you had a wonderful experience during your stay with us. Our dedicated team always strives to provide the best service, and they'll be thrilled to know that their efforts have been acknowledged. We genuinely appreciate your kind words and look forward to welcoming you back soon! :)
by A verified traveler from West Palm Beach
Posted 20 Nov 2024
Me encantó la playa privada y los eventos que realizan en las noches, el karaoke y sus diferentes culturas mexicanas 🇲🇽
Comment from Hotel Management
21 Nov 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Estimada Martha,¡Gracias por sus amables palabras! Nos alegra haber superado sus expectativas. Por favor, avísenos la próxima vez que esté en la ciudad; estaremos encantados de hospedarle nuevamente.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Estimada Crystal,Muchas gracias por tu calificación.
by A verified traveler
Posted 12 Sep 2024
The property was ok, I felt it could have been a little bit more updated. They should spray or bomb the grounds at night to prevent the guests from being terrorized by the mosquitoes.
Comment from Hotel Management
12 Sep 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Hello,We are very sorry to know that your stay was not up to your expectations. We are actively working on addressing the areas of improvement you've mentioned. Your feedback is greatly appreciated.
by A verified traveler
Posted 26 Aug 2024
Leaving 1 star is being very generous . Where do I even start . For beginners I just.weapped up my trip here and I was so glad to . The photos and reviews online were so misleading . The rooms very very outdated with uncomfortable beds and poor conditioned bathrooms where the showers leaked everywhere . The food was being and was the exact same every single day with No variety . The hotel was constantly losing power for hours at a time and the WiFi here is a joke . The hotel itself is located in a very unappealing and frankly very rundown area of the island . I am so disappointed with this stay .
Comment from Hotel Management
27 Aug 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Dear Guest,Firstly, we want to thank you for taking the time to share your thoughts about your recent stay with us. However, we are truly sorry to hear that your experience fell short of expectations. Please know that your comments are of utmost importance to us, and we are committed to working diligently to improve in all the areas you've mentioned. Our primary goal is to make you feel at home, and we would greatly appreciate the opportunity to welcome you back in the future to completely change your experience with us. In the meantime, we wish you all the best. Regards!
by A verified traveler
Posted 24 Aug 2024
It is the first and las time I go to this hotel. Unbelievable general attention, just 3 employees are worth the place: Helodia, Matusalen and Pedro in the bar. I made a big mistake going there
Comment from Hotel Management
26 Aug 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. We're disappointed to hear that your experience was not up to par, despite the exceptional service provided by Helodia, Matusalen, and Pedro at the bar. They truly are assets to our team!We're sorry to hear that you won't be returning, but we hope you can give us another chance in the future to show you the level of service and quality that we strive for. If you'd like to discuss your stay further, please don't hesitate to reach out.Best regards
by A verified traveler
Posted 19 Aug 2024
People working in the hotel was nice and helpfull.
Comment from Hotel Management
20 Aug 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Dear Diana,Thank you for your kind words! We are delighted to have exceeded your expectations. Please let us know when you are in town next; we would be thrilled to host you again!
by A verified traveler
Posted 17 Aug 2024
Una buena experiencia .
Comment from Hotel Management
20 Aug 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Estimado huésped,¡Gracias por sus amables palabras! Nos alegra haber superado sus expectativas. Por favor, avísenos la próxima vez que esté en la ciudad; estaremos encantados de hospedarle nuevamente.
by A verified traveler
Posted 16 Aug 2024
I took my kids there for the birthday. It was the biggest mistake, this place so dirty. There was Cockroach on the floor in our room, the food was horrible. The bartender in the waterpark is so rude.
BIG DISAPPOINTMENT!!
Comment from Hotel Management
20 Aug 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Dear Yudesh,Thank you for taking the time to inform us about your experience. We regret not meeting your expectations, particularly regarding our restaurants. Rest assured that we will take corrective action to ensure that the concerns you raised are addressed, and continuous improvement is applied to our processes. We hope you will consider giving us another chance to serve you.
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
13 Aug 2024 by All Ritmo Cancun Resort & Waterpark, Hotel Management
Hola Insaf,Muchas gracias por tu calificación.
