Ratings based on 37 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
by A verified traveler
Posted 9 Apr 2024
Cockroach in the bathroom. Air conditioning is not cold. Mattress is a 5” foam pad. Hotel uses very inexpensive laundry detergent that irritates the skin. I checked out after 1 night.
Comment from Hotel Management
10 Apr 2024 by J.C., Hotel Management
Dear Guest,Thank you for your input. We were aware of your concerns and did not find any cockroaches in your room nor did we in the days after you abruptly left, unfortunately. All our rooms are cleaned and sanitized every day.However, we were unaware of you having been able to access our laundry room to check out the brand of our detergent Blue Crystal Beach Resort allegedly uses. I can assure our guests that we use an established high-quality brand. It, further, would have been nice if you had mentioned in your review that we offered you a free double upgrade but you replied that you had already made reservations elsewhere. We understand your disappointment that the resort could not refund you for the remainder of your stay but were referred to Expedia instead, where you made your booking.We also fully understand that not all our guests are satisfied with the well-publicized peace and quiet Blue Crystal Beach Resort provides. The resort is about 2 kilometers from the busier entertainment district of Sabang. However, many guests love the tranquility we offer as is shown in the fairer reviews posted by our valued guests over the years.
by A verified traveler
Posted 7 Mar 2024
A real gem in Palangan, PG! The staffs are super awesome! Please fix the clogged bath tub in Room 3. Also fix the AC as it doesn't really get cooler.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
1 Jan 2024 by J.C., Hotel Management
Bogus ReviewDear Sir,In the first place, we would like to wish you a Happy New Year. Further, we would like to express our shock and surprise at your "terrible2 / 2 out of 10 rating. Your room was prepared and we kept it reserved, as agreed, but you did not show up, did not contact Blue Crystal Beach Resort, and did not stay with us. Honest reviews, even if they are not positive are welcome, because they allow us to make improvements. We can only assume that fake and bogus reviews are posted to damage the good reputation of Blue Crystal Beach Resort
by A verified traveler from Santa Fe
Posted 10 Dec 2023
Op
by A verified traveler from Seattle
Posted 24 Oct 2023 on Travelocity
We stayed 7 nights in the King Suite and the staff here was so nice and accommodating. It's a bit older building, but the view in the mornings were spectacular! We plan on going back soon for an anniversary. Very relaxing and restful atmosphere, absolutely loved it
by A verified traveler
Posted 5 Oct 2023 on Hotels
by A verified traveler from Carnegie
Posted 2 Oct 2023
From arrival, the place SCREAMED scarcity. The breakfasts for example: Two eggs, two pieces of toast, two slices of ham, one slice of cucumber, a spoon size butter and jam, ONE cup of brewed coffee. That was it. Because we were booked for the “King Suite” (the top room in the property, which cost fortune), the lady who served us agreed to bring us two finger size small slices of mango. But this stroke of “kindness” stopped soon after when she explained that it costs extra. By her behaviour she obviously believed that if she is bringing us a second refill for our coffee, it counts as an amazing generosity. No soap in the bathroom of the dining room, and an old used small solid one that they did not replace for the entire three weeks we were there. You get one pack of instant coffee and one tea bag for a person, which is a part of the ridiculousness of this place. Scarcity. Every little thing, including ice, costs. The restaurant is beyond expensive. The beach is stony, and you can hardly get into the water, only during hightide. There are properties from both sides of the resorts so you can’t walk on the stony beach either. Finally, they keep the lights on the external part of the balcony, and you can’t even control it. It means mosquitos and it is hard to sleep with the lights outside. The neighbors from the other room walk through your balcony back and forth to the stairs, and there is never a sense of privacy. The water pressure is always low and often it is only warm
by A verified traveler
Posted 7 Aug 2023
by A verified traveler
Posted 13 Jul 2023
The resort was great. The location was quiet. The view was amazing since it was right next to the ocean. The staffs were great and helpful as well as friendly. Highly recommended.
Comment from Hotel Management
14 Jul 2023 by Hans , Hotel Management
Thank you very much for your kind words. It is our goal to bring a little joy to the world and reading your remarks makes us feel warm and happy.We hope to see you again in the near future!
