Ratings based on 20 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024 on Hotels
by A verified traveler
Posted 30 Oct 2023 on Hotels
by A verified traveler
Posted 26 Aug 2023
Perfect if diving at tech asia
Comment from Hotel Management
16 Oct 2023 by Joy, Hotel Management
Hi Sharan, thank you so much for giving us a good review! We hope to see you next time! Take care!
by A verified traveler
Posted 15 Feb 2023
Comment from Hotel Management
16 Mar 2023 by Amy Magsino, Hotel Management
Dear Chantel, We are extremely sad and sorry to hear that you felt bad with your experience with us. I am personally on site almost every day to meet with all of our guests and ensure everyone is well-taken care of and address any problems that may arise immediately. During the stay of your family member they indicated there was no issue and they were happy staying with us. I have a great team of dedicated professionals always willing to providing excellent customer service, and we strive for 100% satisfaction for every customer during every stay with us. For this particular stay, we made many exceptions to accommodate your requests without question. I understand my team has discussed the details of your dissatisfaction with you already, which I can see that there are still some misunderstandings as to what actually happened. I am personally available to discuss the details with you so we can come to an agreed resolution. Feel free to message our page directly and I will be the one to personally respond if you wish to discuss this further so we can resolve it.We are always committed to every one of our guests such as yourself! Sincerely,Amy MagsinoGeneral Manager, Arkipelago
by A verified traveler
Posted 27 May 2019
Cleaners did good job room I was in a bit oldish bar area needs improvement
Comment from Hotel Management
29 Feb 2020 by Team Arkipelago, Hotel Management
Thank you for that great feedback. We will make good use of this to help us improve the way we serve you and our future guests. We hope you will come back and stay with us again in the near future.
by A verified traveler
Awful Hotel
Posted 22 May 2018 on HotelsSupposedly a beach and dive resort, the place is really a hostel catering for Korean divers.
Arriving in the resort, we found that there is no access to the hotel. So you carry your luggage along the beach. There was help at check-in but nothing at all at check out.
Unfriendly staff at check in and I think this is the only hotel I ever stayed where you complete a registration form for every guest.
Bar and restaurant unuseable due to a gaggle of divers and diving gear. Beach very dirty.
To top it all, guests running around in the evening, shouting at prostitutes, all in front of my young children. Hotel staff oblivious or did not care.
Unless you are a diver and you need a hostel, avoid at all costs!
Comment from Hotel Management
29 Feb 2020 by Team Arkipelago, Hotel Management
Thank you for the feedback. We apologize for the inconvenience you have gone through. We will make sure to use this information to helps us improve the way we serve you and our future guests.
by A verified traveler
Great for price
Posted 17 May 2018 on HotelsThe hotel is in a great location and is well maintained and clean. The pool is small and used mainly for dive training. Next door is a beautiful pool area with cheap day passes available that is great for family. Laundry service very convenient. This hotel is much cheaper than those adjacent and a good bargain, The three complaints are 1) linens are cheap and very scratchy, pillows are flat both of which make the bed uncomfortable. 2) the running water has a notably high salt content . 3) weak wi-fi
Comment from Hotel Management
29 Feb 2020 by Team Arkipelago, Hotel Management
We are glad that you have enjoyed your stay. We will make sure and use this to help us improve the way we serve you and our future guests. We hope to have you again in our Resort as we recently changed our name from Punta Galera to Arkipelago Beach Resort along with a new team and new great offers. Until we meet again!
by A verified traveler
Wonderful stay
Posted 14 Apr 2018 on HotelsStaff were really welcoming and amazing throughout our stay, particularly France who checked us in. Great room and bathroom which came with free laundry- amazing perk. Nice area...away from the not so nice area of sabang beach, so it was quiet. Still not too far of a walk to the pubs and clubs in sabang if that's what you're looking for.
Comment from Hotel Management
20 Apr 2018 by Marmel, Hotel Management
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.
Recommended
for Personal Eventby A verified traveler
Posted 4 Apr 2018 on Hotels
Very nice and fresh hotel !
Comment from Hotel Management
11 Apr 2018 by PGTEAM, Hotel Management
Thank you for your review and for choosing our hotel. We are very happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 28 Apr 2022 on Hotels
Comment from Hotel Management
1 May 2022 by Arkipelago, Hotel Management
Thank you so much for choosing us to be a part of your trip :) We are looking forward to having you here again ^_^
