Ratings based on 422 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
All is beautiful!
by A verified traveler
Posted 29 Sep 2024
The staff were very helpful and polite, nothing was too much trouble.
Hotel and food excellent. Definitely going back
by A verified traveler
Posted 11 Jul 2024 on Hotels
by A verified traveler
Posted 18 Jun 2024
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
by A verified traveler
Posted 4 Jun 2024 on Hotels
Loved it!
Comment from Hotel Management
6 Jun 2024 by Dirección Comercial Hotel Puerto Palace, Hotel Management
Dear Mr. SigrunThank you very much for taking a minute of your precious time to rate us.We are very pleased that you enjoyed your stay with us.And we thank you, on behalf of our entire team, for your appreciation of our staff, always oriented and dedicated at all times to the satisfaction and welfare of each and every one of our guests.We will pass on your satisfaction with our service and attention to our staff.We look forward to seeing you again soon. Wishing you all the best,We send you our warmest regardsManagement Hotel Puerto Palace
by A verified traveler
Hotel with a wonderful area inside!
Posted 15 Jan 2024 on HotelsPros:
Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed.
Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well.
Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top.
The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free.
Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel.
Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice.
We were in January, so I cannot evaluate air conditioning.
Cons:
They don't propose draft beer during the dinner.
The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming.
It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
by A verified traveler
Posted 10 Jan 2024 on Hotels
Comment from Hotel Management
12 Jan 2024 by Dirección Comercial, Hotel Management
Estimado Sr. FeruzMuchas gracias por tomar un minuto, de su tan preciado tiempo, para valorarnos.Nos complace enormemente que haya disfrutado de su estancia con nosotros gratamente.Esperamos volver a verlo pronto Deseándole todo lo mejor,le envió un cálido saludo Hotel Puerto Palace
by A verified traveler
No so bad at all.
Posted 23 Dec 2023 on HotelsOverall good .
The place was in a good condition.
All staff was very nice and friendly.
You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated.
The place was at our stay completely invaded by German retired couples.
We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning.
The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
by A verified traveler
Posted 21 Dec 2023
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
by A verified traveler
Posted 11 Dec 2023
