Ratings based on 205 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Aug 2024
Muy buena ubicación! Las habitaciones son sencillas pero cómodas, no tiene aire acondicionado pero Santa Cruz es fresco por la noche. Tiene ventilador y la nevera funciona perfectamente! Si quieres utilizar la caja fuerte del cuarto, tendrás que hacer un pago por ello, tómelo en cuenta.
El baño no tiene la mejor presión de agua pero funciona.
Lo mejor de la estadía fue la atención del personal sin duda!
by A verified traveler
Posted 7 May 2024
Very helpful friendly staff. Excellent area close to sea front bars and restaurants.
Room was very good value for money enjoyed my stay
by A verified traveler
Posted 10 Nov 2023
I didn’t have high expectations, since it was so cheap (the room 307 for one person), but I want to be real and warn others: you getting what you paid for.
No conditioner, just a loud fan.
No toiletries or a wash cloth - just tiny packs of shampoo and a bath gel very poor quality.
The mattress was super hard and had holes in it, and pillows were nasty with holes.
The tiny bathtub was very hard to get in and out, because it was located in a narrow space between too walls. The water pressure was non-existing. The walls were paper-thin, and I was forced to listen my neighbors rated R activities. Also, in this small room for unknown me reason I had inside folded plastic table and a chair (I am guessing, they should be on a balcony).
On a better side - the location was great, walking distance from the bus station, close to the beach, tons of restaurants around.
The staff was very helpful.
by A verified traveler
Posted 20 Jun 2023
I cannot find any negative about Sun Holidays Hotel. It's location, It's cleanliness, It's price.... everything is excellent..great value ....friendly reception.
by A verified traveler
Posted 17 May 2023 on Hotels
We really enjoyed our stay at Hotel Sun Holidays. Simple but comfortable and very clean room with balcony. Excellent value for money. Very well located in a lovely area in town center: restaurants, shops, supermarket nearby. Quiet location. The big public parking by the sea is less than 5 minutes away, convenient when using rental car.
Comment from Hotel Management
18 May 2023 by Hotel Sun Holidays, Hotel Management
Dear Oliver, thank you very much for your excellent score and for your positive words about your stay at our hotel. We remain at your disposal if you decide to visit us again in the future. Best regards.Hotel Sumholidays
by A verified traveler
Ideal 1 star hotel nice and central
Posted 24 Mar 2023 on HotelsComment from Hotel Management
7 May 2023 by Hotel Sun Holidays, Hotel Management
Estimado Germán,A medida que vamos superando las fuertes pérdidas que nos causó la pandemia, seguimos mejorando y modernizando nuestras habitaciones sin que ello afecte a nuestro económico precio. Por favor, no olvide que se alojó en uno de los hoteles más económicos de toda la Isla de Tenerife por lo que si las necesidades o expectativas son altas, lo más recomendable y conveniente es incrementar el presupuesto de alojamiento y reservar un hotel de superior categoría y mucho mayor precio.Le agradecemos su notable valoración y sus palabras positivas con respecto a su estancia.Quedamos a su disposición si decide volver a visitarnos en el futuro.Saludos.Hotel Sun Holidays
by A verified traveler
Posted 28 Feb 2023 on Hotels
by A verified traveler
Posted 3 Jun 2022
Noisy at times.
Comment from Hotel Management
3 Jun 2022 by Hotel Sun Holidays, Hotel Management
Dear David Andrew, We thank you for your good review (4 out of 5) and we apologize if, at any time, another guest was not respectful of his rest and tranquility.
However we hope you liked the economic price paid for your short stay, our location in the Historic Center of Puerto de la Cruz and also close to Playa Jardín, the cleaning service, the attention of our Reception staff, the free services you had in your room (Free WiFi, fridge, Tv with international channels, personal hygiene items, hair dryer, terrace), as well as the solarium located on the roof, which is accessed directly from the elevator, and from where you can enjoy wonderful views of the Teide Volcano and the Atlantic Ocean. We remain at your disposal if you decide to visit us again in the future. Best regards.
by A verified traveler
Posted 27 Mar 2022
Hotel Sun Holidays is a budget, no frills hotel. The rooms are comfortable but basic, a little shabby in places. However, this hotel is in a fantastic spot in the town near great restaurants and cafes. The nicer part of town we thought, with an easy walk to beach and Lido. The staff at the Hotel were lovely and responded to our query about a larger room straight away - thank you.
Comment from Hotel Management
29 Mar 2022 by Hotel Sun Holidays, Hotel Management
Dear Sarah, Thank you for your good review and for your positive words regarding the attention of our staff, the comfortable rooms and the location in the city. We hope that you also liked our central location, also close to Playa Jardín, the free services you had in your room in addition to Wi-Fi (fridge, television with international channels, personal hygiene items, hair dryer, terrace), as well as the solarium located on the roof, which is accessed directly from the elevator, and from where you can enjoy even better views of the Teide Volcano and the sea. We remain at your disposal if you decide to visit us again in the future. Greetings, .
by A verified traveler
Posted 26 Feb 2022
This hotel is well located in the old town with a number of good restaurants within a 5 min walk, and a cafe/bar around the corner for breakfast/lunch/drinks.
The hotel itself is a bit tired. The carpet on the stairs is threadbare, some of the decoration had come off our bedroom wall and where someone had redecorated they had also got a stripe of paint on the mirror frame. Overall the place looks a little scruffy and unloved.
More frustrating were small practical issues such as the shower holder being fixed at such an angle that the water would spray straight over the top of my head or straight into my partner’s face, and this could not be adjusted. Additionally my partner’s bedside light and the balcony light were not working. We tried moving another bulb to the bedside light but it continued not to work so it seemed that the fitting itself was broken. We intended to report this upon checking out but we forgot. I’m not sure whether it would have been fixable had we reported it during our stay.
Finally, I wouldn’t recommend this hotel if you are a light sleeper. The sound insulation both internally and externally is poor, so it can be quite noisy. Also the mattress is very firm so by the middle of the week I was quite achey and finding it difficult to sleep.
Some positives though - the room was equipped with a powerful hairdryer and a fan heater, and reception provided a kettle when we asked. The little balcony was nice. We had a nice holiday overall.
Comment from Hotel Management
27 Mar 2022 by Hotel Sun Holidays, Hotel Management
Dear Sophie, We apologize for the inconvenience about your room and for the noise problems during your stay. We pass on your opinion to the Maintenance Department so that they can make an exhaustive review of the room in which you stayed. As can be easily verified, and despite being a small and simple hotel, we have published more than 1,800 comments from Clients of 27 different nationalities who value us with an average of more than 8 points. You should not forget that you stayed in one of the cheapest hotels on the entire island of Tenerife, so if your needs and expectations are high, the most consistent thing to do is to increase your accommodation budget and book a much higher category hotel. price. Thank you for your positive words regarding our central location, helpful staff, and free Wi-Fi service. Since you have not cited it as negative, we hope you also liked the price for your stay (we are one of the cheapest hotels on the entire island of Tenerife), the free services you had in your room (wifi, fridge, television with international channels, personal hygiene items, hair dryer, terrace, etc.) as well as the solarium area located on the roof, which is accessed directly from the elevator, and from where you can enjoy wonderful views of the Teide Volcano. and the Atlantic Ocean. We remain at your disposal if you decide to visit us again in the future. Our British Friends are always Welcome. Best regards, Hotel Sun Holidays
