Ratings based on 128 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
This is a very large, spacious, and beautiful setup that is away enough from the really busy part of the town, but still very reachable. Everything for our stay was excellent.
by A verified traveler
Posted 24 Jun 2024
The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
by A verified traveler
Some good, some bad but overall a welcoming stay
Posted 22 Nov 2023 on HotelsFor a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad.
Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded.
Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head.
Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done.
Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to.
Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking.
Good: the staff knows multiple languages.
by A verified traveler
Posted 29 Aug 2023 on CheapTickets
Me encantaría q los bares aunque la cocina cierre tenga sándwiches y tablas d queso y jamón , porque cuando cierra la cocina solo hay bebidas sin nada para picar
by A verified traveler
Posted 17 Feb 2023 on Ebookers
We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!
Comment from Hotel Management
22 Feb 2023 by Public relations, Hotel Management
Dear guest,thank you so much for your last stay and your feedback. We are looking forward to seeing you again at the Riu Garoé.Kind regardsJorge ValverdePublic relations
by A verified traveler
Posted 31 Oct 2022 on Hotels
Comment from Hotel Management
9 Dec 2022 by GM, Hotel Management
Estimado Sr. Joan,muchas gracias por su última estancia y por valorar su estancia y el hotel con un 10 sobre 10. Nos encanta que todo haya salido a la perfección.Esperando volver a verle pronto, reciba un cordial saludo de todo el equipo del Riu Garoé.Atentamente,Luis HernándezDirector
by A verified traveler
Posted 18 Oct 2022 on Hotels
Comment from Hotel Management
20 Oct 2022 by GM, Hotel Management
Apreciado huésped,muchas gracias por su última estancia y su valoración de la misma.Haremos todo lo posible para mejorar y alcanzar la máxima puntuación la próxima vez que nos valore.Saludos cordiales,Luis HernándezDirector
by A verified traveler
Posted 8 Jun 2022
Tranquil atmosphere away from the hustle of the nearby town , but close enough to it to enjoy
Comment from Hotel Management
10 Jun 2022 by GM, Hotel Management
Dear Mr Terence,
thank you so much for your feedback and your recent stay at Riu Garoé.
Your comments help us to reinforce our concept of a quiet hotel, ideal for relaxing and having a good rest.
We are looking forward to seeing you soon in the future.
Kind regards,
Luis Hernández
Hotel Manager
by A verified traveler
Really exceptional, but one deadly flaw
Posted 22 Jan 2022 on HotelsThis hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
Comment from Hotel Management
24 Jan 2022 by Manager, Hotel Management
Dear David,
we are delighted to hear you like our hotel very much despite some technical problems with our wifi service.
Thank you very much for recommending Riu Garoé, for its facilities, its food offer, and its eceptional friendly staff.
We can assure you that we are actually working on inproving our wifi service in all areas of the hotel as well as the rooms. It is working properly now but still, we have invested widely in a new premium internet service, which guaranties Zero connection failures.
Please, contact us before booking next time, to make sure that our internet is much better.
Again, thank you very much for your last stay and your kind feedback. We are looking forward to seeing you again.
Kind regards,
Luis Hernández
Hotel General Manager
by A verified traveler
Posted 10 Nov 2021
super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot.
bad points, no wifi in the room and the dinner food quality is good, but still can be improved.
overall, i highly recommend this place.
Comment from Hotel Management
10 Nov 2021 by Hotel Manager, Hotel Management
Dear guest,
thank you so much for your last stay and your kind review sharing your experience with other travellers.
We glad you find our hotel clean, our staff nice, and you enjoyed our pool facilities.
We appreciate you mention tennis court, which is by the way available for free, same as our squash indoor court, and our gym.
Just for your information, our free wifi service will be upgraded to premium, also for free, in a few weeks. This will allow our guests to have a quality, faster and flawless WIFI experience.
Again, thank you very much for helping us to improve our service. We are looking forward to seeing you soon again.
Kind regards,
Luis Hernández
Hotel Manager
