Ratings based on 150 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bountiful
Posted 9 Nov 2024
Wonderful place to stay. Isabella made us feel like family.
Comment from Hotel Management
10 Nov 2024 by Hotel Director, Hotel Management
We are very grateful to have been part of your great experience in Galapagos. We know we need to improve and your positive comments motivate us.
by A verified traveler
Posted 27 Sep 2024
The location was great, right in the middle of everything; the staff was friendly and the Wi-Fi was fast. The room was spacious and clean, but the electrical outlets were in inconvenient locations and the electric shower head was difficult to operate (it basically just served scalding-hot water)
Comment from Hotel Management
1 Oct 2024 by Hotel Director, Hotel Management
We appreciate your comments so we can make the necessary corrections. We are glad to know that you have enjoyed the best views from our rooms with sea view and facilities in the best location on the island, close to everything and with good services.
by A verified traveler
Posted 15 Jul 2024
The staff here was awful. Very unfriendly. No one even told me what time breakfast was or that the exterior door locked at a certain time in the evening. I was dealing with a family crisis at check in and they were completely unsympathetic and even attempted to take advantage of me. At first saying they could not accommodate a change in dates unless I upgraded room type and then, Lo and behold there was a room available of the same type when I said no thank you to the upgrade. The room was simple. Clean, but not comfortable. Awful view out my window and the window didn’t even fully close.
Comment from Hotel Management
16 Jul 2024 by Hotel Director, Hotel Management
We are very sorry that your airline changed your flight at the last minute, which is beyond our control. However, we proposed relocating her with a new date and a different room since it required us to organize other guests, which she did not accept. We understand the bad time caused by the flight and we apologize again if we have not been able to improve your experience.
by A verified traveler
Posted 21 Jun 2024 on Hotels
Perfect location close to pier. Room was comfortable with good ac and WiFi. Staff was friendly and breakfast was delicious and plentiful.
Comment from Hotel Management
1 Oct 2024 by Hotel Director, Hotel Management
We are proud to receive such a good rating because it motivates us to continue improving. Our rooms with panoramic windows overlooking the sea and our quiet and relaxing interior rooms are our best feature.
by A verified traveler from Duran
Posted 28 May 2024
Location and safety in the area.
Comment from Hotel Management
16 Jul 2024 by Hotel Director, Hotel Management
Es muy grato saber que nuestros servicios han sido bien recibidos. Gracias a sus mensajes que nos ayudan a mejorar. Esperamos que vuelvan en una próxima visita a Galápagos.
by A verified traveler
Great little hotel!
Posted 23 May 2024 on HotelsOverall great location, friendly staff, walkable!
Comment from Hotel Management
16 Jul 2024 by Hotel Director, Hotel Management
Estamos muy complacidos de ser parte de su mejor experiencia en su vista a Galapagos. Nuestras habitaciones con vista al mar y ventanales panorámicos tienen la mejor vista de todo el puerto.
by A verified traveler from Tucson
Posted 6 May 2024
Great location... right in the heart of town. Walk everywhere! Clean and comfortable. Friendly (Spanish speaking) staff, some English.
Comment from Hotel Management
1 Oct 2024 by Hotel Director, Hotel Management
Our rooms with panoramic windows have the best sea views. Breakfast in the cafeteria enjoying the best coffee in the Galapagos is an excellent way to start the day. We have our interior rooms where silence and relaxation contribute to a restful sleep.
by A verified traveler
Posted 4 May 2024
Close to everything with the piers across the walkway from the hotel. Room was magnificent and clean.
Comment from Hotel Management
1 Oct 2024 by Hotel Director, Hotel Management
We appreciate such a good review and your comments help us to improve. We are glad that you enjoy being in a unique place in Galapagos.
by A verified traveler
Great lication
Posted 28 Apr 2024 on HotelsLovely hotel, real friendly staff, spacious rooms. Great location
Comment from Hotel Management
29 Apr 2024 by Hotel Director, Hotel Management
We are pleased to know that we have been for your great experience in Galapagos. Thank you very much for your excellent review.
by A verified traveler
Posted 10 Apr 2024
Nice economy hotel .My room looked right out on the ocean.
Comment from Hotel Management
10 Apr 2024 by Hotel Director, Hotel Management
We strive every day to provide good service so that guests like you have the best experience in the Galapagos starting with a good rest.
