Ratings based on 14 Verified Reviews
4.5 Room cleanliness
5.0 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Owner was great
by A verified traveler from Oceanside
Posted 31 Dec 2023
From the time we checked in till we checked out, John was fantastic and always available for anything we needed or random questions we had. The homemade breakfast each morning was delicious and we stayed in one of the courtyard residences (highly recommended if available). Easy walking distance to the many attractions, restaurants and shops is a huge plus!
Comment from Hotel Management
4 Jan 2024 by Donna & John , Hotel Management
We would like to express our sincere gratitude for your five-star rating and positive feedback. We value your input and appreciate you taking the time to share your thoughts. We hope to see you again soon and look forward to the opportunity to host you again
by A verified traveler
Posted 10 Dec 2023
AVOID. BOOK ANYWHERE ELSE. Rooms are unexceptional, and comparable to other hotels you'll find in the area. What you will experience here that you will not experience in other hotels is the owner entering your room when you go out and going through/taking from your luggage. NEVER store luggage with owner. Check out is at 9:30am, owner will bang on your room door like the police by 9:27am. Other things are just a flat out lies, for example, food is listed as "locally sourced" but it's things like oreos and packaged snacks with a boxed juice. VEGETARIANS/VEGANS DO NOT TRUST. Owner is one of those small guys with a serious jekyll-hyde complex. He'll say anything to get your money and then it's a petty and really horrible person. We travelled all over the Galapagos and this was the ONLY place that we experienced such behavior. NOT WORTH RISKING A MAGICAL TRIP. You can totally find wonderful rooms without any such risk. Finally for those of us that care about how someone treats staff, this guy is really messed up to the hotel's cleaning ladies--abusively so. For this reason alone NOT RECOMMENDED. AVOID. But just having to deal with someone that's going to go through your luggage and enter your room when you're not there--totally unacceptable. DO NOT BOOK HERE. (You've been warned!)
Comment from Hotel Management
12 Dec 2023 by John, Hotel Management
Retaliatory Review. Fraude/Scam attempt. OTA reservation credit card did not match reservation name, second person credit card's name did not match his name on his passport. Did not stay with us.
by A verified traveler
Great Property, Great Owner
Posted 22 Nov 2023 on HotelsGreat location with easy walking distance to everything. AC was cold, showers were hot and breakfast was fantastic. The owner, John is absolutely amazing. He completely made our trip with his recommendations for food and tours. He absolutely went above and beyond and made us feel like family. I cannot recommend this hotel enough. We will absolutely look to stay here again on any return visit.
Comment from Hotel Management
28 Nov 2023 by Donna, Hotel Management
We are very happy you enjoyed your stay at Torre Mar Galapagos Boutique Suites. We want each of our guests to feel at home.
by A verified traveler from Indio
Posted 27 Jun 2023
Comment from Hotel Management
5 Jul 2023 by Management, Hotel Management
We are happy you enjoyed your stay.
by A verified traveler from Maitland
Posted 8 Jun 2022
Great location just a quick stroll to the water and all the shops
Comment from Hotel Management
15 Jun 2022 by Donna & John, Hotel Management
Thank you for staying with us. We are happy you enjoyed your stay.
by A verified traveler
Posted 20 Mar 2022
Excellent time at Torre Mar. John and Donna were excellent hosts. Cant wait to return!
Comment from Hotel Management
24 Mar 2022 by Donna & John, Hotel Management
Thank you! It was a pleasure hosting your family. We look forward to hosting you again.
by A verified traveler from Bloomfield TWP
Posted 26 Dec 2021
Very good location. Easy access. Everything someone needs.
Comment from Hotel Management
9 Jan 2022 by Donna & John, Hotel Management
We are happy you and your family were comfortable during your stay. We hope to see you again in the future.
by A verified traveler
Posted 3 Nov 2021
We really enjoyed our stay at Torre Mar not only because the space is great but so is John, the owner. Air conditioning was fabulous, the shower was warm, the decor appealing, the bedrooms large, fabulous outdoor area with grill, and the kitchen has everything you need. John has such great energy and was very helpful in arranging things for us. We even got to enjoy his sourdough homemade bread. I’m very glad we picked Torre Mar for our 3 night Santa Cruz stay. I would definitely stay here again! Thank you John for your great hospitality and attention to detail.
Comment from Hotel Management
4 Nov 2021 by Donna & John, Hotel Management
We are very happy you enjoyed your stay at Torre Mar Galapagos Boutique Suites. We not only strive to make our property comfortable for our guests, but we strive to offer our guests hospitality that sets us apart. We are happy to hear you enjoyed both. Thank you again for staying with us. If you are in Santa Cruz again we would love to see you stay with us again.
by A verified traveler
Great apartment style hotel
Posted 22 Sep 2019 on HotelsJohn really did well in making us feel comfortable and helping us get to where we needed to be. The apartment was very comfortable. I would stay here again.
Comment from Hotel Management
22 Sep 2019 by Donna, Hotel Management
Thank you Nate for sharing your experience. We are very happy you enjoyed your stay and hope to host you again in the future.
