Ratings based on 56 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 7 Feb 2023
Location is very good. Staff at this hotel is very friendly and helpful.
5 out of 5
by A verified traveler

Posted 6 Feb 2022 on Hotels
Stunning hotel on the waterfront, sea lions in the lobby, birds everywhere, lovely pool and wonderful staff. Food and drinks were delicious at the restaurant and more dining choices were nearby. Best hotel on Santa Cruz, I think, and owned by the cousin of our Galapagos guide, long-time locals. Highly recommend.
Comment from Hotel Management
8 Feb 2022 by HOTEL SOLYMAR, Hotel Management
Dear, Thank you very much, we are very pleased that your stay was pleasant.
5 out of 5
by A verified traveler

Posted 10 Oct 2021 on Orbitz
Loved being right on the water, great location in the center of town, the owner /manager was very helpful and accommodating.
4 out of 5
by A verified traveler

Great stay

Posted 6 Jan 2021 on Hotels
Very nice /comfortable. Great service.
2 out of 5
by A verified traveler from Houston, TX

Posted 10 Mar 2020
When it comes to the Hotel Solymar, the location and harbor deck can not be beat. As for the rooms, they need work. Please be advised my wife and I were NOT looking for 5 star treatment, but what were were looking for was just a clean room. Having traveled the night before, what I desperately wanted (needed) was a nice shower. From the time I took my shower until the time I walked to the bed, my feet were more dirty than when I arrived. Spoke to the front desk where we received a big "sorry". Nice hotel, just make sure to ware your flip-flops
Comment from Hotel Management
11 Mar 2020 by Wendy, Hotel Management
Dear, I appreciate sharing your comments with us, it´s the simply way we can really improve the service. We´re really sorry the reception didn´t take corrective action from the moment you notified them. Hopefully if you will be in Santa Cruz again, we can have the possibility of serving you much better than you this time. Please receive our apologies. Best regards
4 out of 5
by A verified traveler

Overall great stay

Posted 10 Mar 2020 on Hotels
For the price we paid, expected better condition of room. Little more dated than expected but i guess we were paying for the location. The patio and pool area overlooked the ocean/bay where youll have frequent marine visitors like eagle ray, sea lions and turtles. The receptionists there were great too. Would stay again for location and service. But bit pricey I'd say.
Comment from Hotel Management
11 Mar 2020 by Wendy, Hotel Management
Dear Janice, It was and will be always an honor for us to receive you in Solymar, your hotel. We understand your point of view. Please let us know before your next staying, i´m sure that we will do our best. Best regards,
5 out of 5
by A verified traveler

Posted 21 Feb 2020
Amazing property, excellent room and staff very friendly. Gave us helpful tips for dining and tours. Morning breakfast is a plus! Very safe area; can walk at night after dinner with no worries.
Comment from Hotel Management
11 Mar 2020 by Wendy, Hotel Management
Thank you for your review. We´re waiting for you for your next staying Best regards,
4 out of 5
by A verified traveler

Enjoyable stay

Posted 12 Feb 2020 on Hotels
Excellent staff service and location. They even have a resident sea lion that swims in the pool! Beds were a bit on the hard side though but a wonderful stay overall.
Comment from Hotel Management
13 Feb 2020 by Ventas Hotel Solymar, Hotel Management
Dear, Thank you very much for choosing us as a destination in the Enchanted Islands! Thank you for taking the time to highlight our services. We are very pleased that your stay has been pleasant. We hope to have her back next time Best regards, Sales & Reservations I Hotel Solymar
5 out of 5
by A verified traveler

Posted 28 Sep 2019
The location was perfect and the staff went out of their way to help us with activities.
Comment from Hotel Management
4 Oct 2019 by Hotel Solymar, Hotel Management
Dear Passenger Thank you very much for choosing us as a destination in the Enchanted Islands! Thank you for taking the time to highlight our services. We are very pleased that your stay has been pleasant. We hope to have her back next time Best regards, Sales & Reservations I Hotel Solymar
5 out of 5
by A verified traveler

Posted 27 Mar 2019
This is a direct waterfront property with direct waterview rooms with balconies. We loved every minute of this stay. All personnel were wanting to please
Comment from Hotel Management
29 Mar 2019 by Hotel Solymar, Hotel Management
Dear Polly Thank you very much for choosing a destination place in the Enchanted Islands! All the opinions of our clients are very important to us. We are very pleased that in our facilities and services. We hope to have it back on a next occasion Best regards, Sales & Reservations I Hotel Solymar
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