Ratings based on 169 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Betzy , Hotel Management
Estimada LidiaMuchas gracias por su calificación, valoramos mucho cada opinión de nuestros huéspedes y aplicamos para siempre seguir mejorando.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Walking distance to the centre and the entrance to Tortuga Bay. As a Gold member, the free drinks are 2 pouches of small orange juice. My room was cleaned but my sheets were never replaced during my stay. Very helpful receptionist for tour recommendations. I'd say the breakfast was average, one of the days, I remember the supposed hot breakfast to actually be cold. The door of my room was tricky to open and lock.
Comment from Hotel Management
15 Aug 2024 by Betzy , Hotel Management
Dear GuestThank you very much for your comment. We are glad that you enjoyed your stay. Our housekeeping staff cleans the rooms and changes the linens on a daily basis. The breakfast service that we include in your stay has a fixed schedule and is served and prepared at the time that our guests come up to help themselves. We hope that you enjoyed our enchanted islands.
by A verified traveler
Posted 10 Aug 2024 on Orbitz
More hostel than hotel, but therein lies the charm. The location is a short walk to everything. The complimentary breakfast is like being at a family members house when they make breakfast for you as a guest. You get what they serve you, but delicious. The staff desires you to be happy above all else. From what I could tell there were two women that did everything, but with a smile and always checking in with to make sure you were satisfied. For the price, it’s excellent! The rooster made sure you were up on time for your tour everyday!
Comment from Hotel Management
14 Aug 2024 by Ximena, Hotel Management
Thank you for taking the time to comment. It's nice to know that you liked it, it was a pleasure to serve you. This will always be your home.
by A verified traveler
friendly staff and wonderful location
Posted 23 Jul 2024 on HotelsThe staff were as friendly as can be. For example, for the daily change of bath towels, the cleaning lady didn’t bang on our door and then enter one second later. Rather, she gently tapped on the door a couple times, waiting for me to answer the door.
Comment from Hotel Management
24 Jul 2024 by Betzy , Hotel Management
Dear RobertThank you very much for his kind comment, we are happy to have met his expectations and that he enjoyed his vacation with us, we hope to have his visit again in the future.
by A verified traveler
Posted 30 Jun 2024
A friend and I spent 3 nights at the Hotel Coloma. The staff was very friendly and helpful. Our room was clean and quite large, with 3 twin beds. There was a refrigerator and microwave in the room. Filtered water was available in the common areas, along with a pitcher and glasses in our room. Everything was clean and breakfast was good. We left very early for tours two days and were provided with breakfast-to-go. It was a short walk to restaurants, shopping, and the port.
Comment from Hotel Management
30 Jun 2024 by Betzy , Hotel Management
Dear GuestThank you very much for your excellent comment, we are very happy to have made you spend an unforgettable and pleasant stay with us, we hope to have your visit in the next opportunity.
by A verified traveler
Convenient, comfortable, friendly
Posted 22 Jun 2024 on HotelsGreat hotel, mid-range for Galapagos. The owner is wonderful and is a dentist whose office is attached to the hotel. Either he or staff member was always immediately available. They warned us not to drink tap water and made clean water easily available, delivered to our room every day and available in lobby. He also had drinks and beach towels available for us to borrow or buy, all on the honor system; we definitely felt welcome. Most of the hotel is outside with trees, birds, etc. just outside our room. We had a quiet room until the last day when there was construction due to sudden damage to part of the hotel...totally unforeseen and not a problem for us. The hotel is very convenient and we could walk to the beach, the National Park, Darwin Center and lots of restaurants and shops.
Comment from Hotel Management
23 Jun 2024 by Betzy , Hotel Management
Dear guestThank you very much for your excellent comment, it is a pleasure that you enjoyed your stay with us day by day we strive to make you feel at home we hope to have your visit again.
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
11 May 2024 by Ximena, Hotel Management
Thank you for your rating. It was a pleasure serving you.
by A verified traveler
Posted 1 Apr 2024
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Comment from Hotel Management
13 Apr 2024 by Ximena, Hotel Management
Thank you for your rating. It was a pleasure serving you.
by A verified traveler
Great place to stay!
Posted 24 Feb 2024 on HotelsAmazing stay at Coloma! All the ladies were friendly and helpful with helping us find our way around, giving suggestions of things to do and the area to go eat! The breakfasts were wonderful! They kept a couple of our bags for us for 2 days when we went to Isabela so we didn’t have to take it all! We had to leave before breakfast started and without asking they had a breakfast to go packed and ready for us! These ladies are great!
Comment from Hotel Management
24 Feb 2024 by GERMANIA, Hotel Management
GRATEFUL FOR US TO KNOW ABOUT THAT COMMENTS, THANKS A LOT.
by A verified traveler
Posted 4 Jan 2024
Compared to other similar proved places we stayed this was unique and comfortable. Breakfast was delightful!
Comment from Hotel Management
18 Feb 2024 by GERMANIA, Hotel Management
THANKS A LOT, IT IS A PLEASURE TO SERVE YOU
