Ratings based on 438 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
Need better food
Comment from Hotel Management
30 Dec 2024 by John, Hotel Management
Dear Sutharshan, We appreciate you taking the time to review your experience with us. We understand that tastes may vary from person to person, and we regret that our culinary offering did not fully meet your expectations on this occasion. However, we are pleased to share that many of our guests often praise the diversity and quality of our culinary options.On your next visit, we invite you to live a unique experience at Awaken Your Senses, where you can enjoy exquisite flavors through a sensory journey, where each dish tells a story. We will be delighted to welcome you again and exceed your expectations.Best regards.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by John, Hotel Management
Dear Armen,We regret knowing that your recent stay with us did not meet your expectations. We are deeply concerned that we were unable to provide you with the experience you expected. We would like to better understand your perspective so that we can improve our services. We greatly value feedback from our guests and want to ensure that any issues you may have faced are addressed. We would greatly appreciate it if you could take a few minutes to share more details about your experience in the “contact us” section of our official website. Your feedback is very important to us, and we are committed to making the necessary adjustments to improve. We hope to have the opportunity to redeem ourselves on a future visit and provide you with a much more pleasant experience. Kind regards.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
29 Dec 2024 by John Kirwan, Hotel Management
Hola Tracy,¡Muchas gracias por la excelente calificación que nos has dado! Nos alegra saber que disfrutaste de tu estancia con nosotros, sus opiniones nos motivan a seguir brindando un servicio excepcional.Esperamos que tu próxima visita sea aún más memorable. Te invitamos a participar en uno de nuestros tours de memorabilia, donde podrás conocer más a fondo todos los objetos de artistas que tenemos en la propiedad.¡Nos encantaría verte de nuevo pronto!
by A verified traveler
Posted 3 Dec 2024
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by John, Hotel Management
Estimado José, Muchas gracias por su increíble calificación. Nos alegra saber que disfrutó de su estadía.Esperamos tener el placer de recibirle nuevamente, para que siga descubriendo todo lo que nuestro hotel tiene para ofrecer. Estamos por aperturar dos nuevos restaurantes y un muro de escalar en la zona de Vibe City que estamos seguros de que le fascinarán.Sabemos que en su próxima visita se llevará una experiencia excepcional que merezca una calificación perfecta. Estamos comprometidos con su satisfacción y con superar todas sus expectativas. ¡Será un honor darle la bienvenida una vez más!Un cordial saludo.
by A verified traveler
Posted 12 Nov 2024
The employees were amazing. We had a wonderful vacation.
Comment from Hotel Management
12 Nov 2024 by John, Hotel Management
Dear Tara,Thank you very much for sharing your kind words with us! We are very pleased to know that you enjoyed your stay and that our service met your expectations. At Hard Rock Hotel Riviera Maya, we constantly strive to provide exceptional experiences to all our guests, and knowing that we achieved this with you fills us with joy.We hope to have the pleasure of welcoming you again in the future and continue to exceed your expectations.Best regards!
by A verified traveler
Posted 8 Nov 2024
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Comment from Hotel Management
9 Nov 2024 by John, Hotel Management
Dear Pedro,Thank you very much for sharing your kind words with us! We are very pleased to know that you enjoyed your stay and that our service met your expectations. At Hard Rock Hotel Riviera Maya, we constantly strive to provide exceptional experiences to all our guests and knowing that we achieved this with you fills us with joy.We hope to have the pleasure of welcoming you again in the future and continue to exceed your expectations.Best regards!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by John Kirwan, Hotel Management
On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to rate us. Your opinion is very important to us as we strive to create authentic rock experiences!
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
10 Oct 2024 by John Kirwan, Hotel Management
Estimado Eduardo,¡Gracias por tu calificacion positiva sobre tu estancia en Hard Rock Riviera Maya! Nos sentimos honrados por habernos elegido para tus vacaciones. ¡Gracias por ser parte de la banda!
