Ratings based on 368 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
I didn’t like after traveling for 9 hours I had to be checked in at the 7th floor just to wait another 35 minutes to be checked in. We had a vip room that smelt like mold with clear water damage to it. The shower has the lowest rain head. I’m 5’6 and still had to bend down to get into it, and the pressure was very weak. I wouldn’t stay again at this property again. It’s not worth the price for what is included. I will say the staff is fantastic.
Comment from Hotel Management
22 Nov 2024 by SMM, Hotel Management
Dear guest.Thank you for taking the time to share your comments with us. We regret to know that your stay with us was not quite pleasant due to some situations.We want to share with you that feedback from our dear guests is of the utmost importance to us. Your comments will be sent to the corresponding departments.Kind regards.Leslie LópezSocial Media Manager
by A verified traveler
Posted 21 Nov 2024
The staff was awesome, not a bad one on the property. Room wasn’t quite what we thought we were getting but overall great experience
Comment from Hotel Management
21 Nov 2024 by SMM, Hotel Management
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager
by A verified traveler
Posted 17 Nov 2024
Great staff, great service. Lobby bar and preferred pool bar are excellent. Easy and friendly check in, rooms were cleaned and stocked every day. Food choices and night entertainment need improvement. Out of 5. If hrs only 2 nights had decent shows. Wish they had dinner buffet . Also, we were not able to see a doctor in sure when we needed.
Comment from Hotel Management
19 Nov 2024 by SMM, Hotel Management
Dear guest: Thank you very much for taking the time to rate your recent experience at the resort. We regret that this wasn't excellent. All your kind comments, we would love to know more about your experience and how can we make our guests' experiences better.Receive our best regards from paradiseLeslie LópezSocial Media Manager
by A verified traveler
Posted 17 Nov 2024
I am writing to express my frustration with several aspects of the service and amenities during my recent stay, which was far from the level I expected as a preferred guest.
Firstly, when I attempted to rent a car, my experience was disappointing. My friend had rented a car the day before with ease, as the front desk handled everything and had the keys ready within a few hours. However, when I went to the front desk, I was told to download the car rental app and handle everything myself. After being brushed off, it wasn’t until my friend showed up and intervened that the staff finally cooperated. This lack of support was frustrating, especially given the smooth process my friend experienced.
In addition, I had a troubling experience with room service. I called the designated number five times to place an order, but my calls went unanswered each time. Only after calling the front desk to request they transfer me was I finally able to place my order. To be ignored repeatedly was incredibly frustrating, particularly as a preferred guest who expects better service.
When scheduling hydrotherapy, I was told there was only one available time, and the front desk staff was rude and dismissive, essentially telling me to "take it or leave it." I had to go to the spa in person to secure a more convenient time, which should not have been necessary.
Furthermore, I was disappointed by the beachside view at your resort. The photos on your website suggested a beautiful, pristine view, but
Comment from Hotel Management
19 Nov 2024 by SMM , Hotel Management
Dear Mr Juan:Thank you for taking the time to share your comments with us. We regret to know that your stay with us was not quite pleasant due to some situations.We want to share with you that feedback from our dear guests is of the utmost importance to us. Your comments will be sent to the corresponding departments.Regards.Leslie LópezSocial Media Manager
by A verified traveler
Posted 10 Nov 2024
Excellent experience
Comment from Hotel Management
11 Nov 2024 by SMM, Hotel Management
Dear Ms Anela:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager
by A verified traveler
Posted 9 Nov 2024
Food was just ok
Comment from Hotel Management
11 Nov 2024 by SMM, Hotel Management
Dear Dwayne: Thank you very much for taking the time to rate your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, we would love to know more about your experience and how can we make our guests' experiences better.Receive our best regards from paradiseLeslie LópezSocial Media Manager
by A verified traveler
Posted 9 Nov 2024
We visited in November 2024 and couldnt be happier with our choice to visit Dreams Aventuras. There were not many reviews or videos/pictures I could find from the perspective of a young family of 4, so here’s mine.
We are a decently travelled family with a 4 and 7 y.o.
Pros
- Property - smaller in scale and everything you could want/need (amenities, gym, spa, golf nearby, game room, bars, etc); everything was very well maintained, clean and really well appointed in finishes and decor
- Preferred access - recommend to have access to nice/quiet pool and restaurant meals you can’t get with regular hotel fee
- Service - can’t echo this one enough!! The staff went above and beyond for us (except housekeeping - but more on that later); and they even helped us celebrate some special occasions. (Anniversary and birthday) A very special thank you to our concierge who helped set up a very very special birthday for my daughter, Olive. THANK YOU!!!
Things I didn’t really like…
- Housekeeping - we found the hours of service to be very challenging. We often did not have our room cleaned/turned over all day until 4 pm, and on 3 occasions they were not done well into the evening (6-7 pm), one of which we had to call to request service.
- Indoor games/bars - I didn’t think this was a huge deal given the type of trip we were on, but there were not many options after 11 pm apart from the disco/club. It would have been nice to have a few TV screens, pool table and bar set up somewhere
Comment from Hotel Management
11 Nov 2024 by SMM, Hotel Management
Dear Mr Brad:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager
by A verified traveler
Posted 4 Nov 2024
I loved how attentive and friendly staff was, will definitely visit again thank you 🙏
Comment from Hotel Management
4 Nov 2024 by SMM, Hotel Management
Dear Ms Batidas:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager
by A verified traveler
Posted 27 Oct 2024
Goto putero adventuras 2-3x a year. Best hotel in the "community" will be back again.
Guys and gals in the lobby bar/snack area are the best.
Comment from Hotel Management
28 Oct 2024 by SMM, Hotel Management
Dear Mr James:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager
by A verified traveler from Memphis
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by SMM, Hotel Management
Dear Mr. Charmaine:Thank you so much for taking the time to rate your recent experience in our facilities.We feel happy to read that we fulfill almost all your expectations.Receive warm regards from paradise.Looking forward to having you back in the near future.Leslie LópezSocial Media Manager
