Ratings based on 1,359 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lexington
Posted 4 Dec 2024
I just want to worn everyone that the restaurant options listed on the website are just a misunderstanding advertisement. Restaurants are there but you are unable to get reservations and everyday there is a line of people complaining about this. For a week of stay there we were able to get only one reservation, after multiple complaints. The food at the buffet is not grate but you don’t have any other options. She’s and entertainment are not very good as well.
Staff is nice, except guest services. The place is clean and the drinks were ok. Overall I would not recommend it as an all inclusive option, only as a regular hotel where you don’t plan to spend too much time.
Comment from Hotel Management
4 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. We sincerely apologize for the inconvenience you encountered with restaurant reservations and the buffet. Please be assured that we are working to improve the booking system to ensure a smoother process for our guests. We're glad to hear that you found the staff to be friendly, but we will definitely take your comments regarding guest services into consideration for further improvements. Your input is valuable, and we hope that we can welcome you again in the future to provide a better overall experience.
by A verified traveler
Posted 3 Dec 2024
Staff were nice. Area around the hotel is safe. Restaurants are nice, delicious food, and not expensive.
Only one buffet restaurant actually available and the menu is the same every day. In order to make a reservation for any other restaurant, you must wake up early in the morning to make reservations. The app is open at 8am and out of 7 days not one reservation we were able to make. Fishing tours are a big scam as well. We booked a boat for 6 people (6 hours), and the one we got was for 3 2 captains. Had to return after 1.5 hours because it was unsafe to continue. Paid $650, no refund because it was our decision not to continue the tour. Construction was ongoing day-night; bars opening at 11am; no service around pool area or beach. Beach towels were old, worn out. Beach towel’s area closed down between 1-2pm every day. Would not recommend this resort.
Comment from Hotel Management
4 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations. We understand the frustration caused by the difficulties with restaurant reservations and apologize for the inconvenience this caused during your stay. Your comments regarding the fishing tour and the lack of service at the pool and beach areas are valuable and will be shared with the relevant departments to ensure improvements are made. We also regret the issues you encountered with the beach towels and the construction noise, and we will work on finding solutions to prevent these disruptions in the future. We hope you’ll consider giving us another opportunity to provide a more enjoyable experience in the future.
by A verified traveler
Posted 2 Dec 2024
Lots of construction didnt get to use swim up pool bars. Construction at 8am right out our patio doors. Couldn't book reservations for restaurants as it was supposably by 801 am. Staff wouldnt greet you.
1 Bartender through the whole place was friendly. Front desk was unhelpful to any of requests for knowledge. Bars closed by 10pm and didnt open till 11 am.
Will not go back or recommend
Comment from Hotel Management
4 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly the construction noise and difficulty with booking restaurant reservations. We also regret that our staff did not meet your expectations in terms of service and hospitality, as we strive to provide a warm and welcoming experience for all of our guests. Your comments about the bar hours and the front desk have been noted and will be addressed with the team to improve our service. We appreciate you bringing these concerns to our attention, and we hope you’ll consider giving us another chance to offer you a more pleasant experience in the future.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Hi Tammy, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the magical Mexican Caribbean.
by A verified traveler
Posted 1 Dec 2024
Everything was great!
Comment from Hotel Management
2 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Hi Wilius, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.
by A verified traveler
Posted 1 Dec 2024
Renovations are still under way. But it’s not bad. Would not go back again. Just a one time thing
Comment from Hotel Management
2 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Thank you for sharing your feedback. We appreciate your understanding regarding the ongoing renovations. We’re sorry to hear that your experience didn’t fully meet your expectations, and we respect your decision. We strive to improve constantly, and your comments help us do just that. We hope that, despite the renovations, you were able to enjoy certain aspects of your stay. If you ever reconsider, we would be happy to welcome you back and ensure a more satisfying experience.
by A verified traveler
Posted 30 Nov 2024
Certain staff with responsibility, i.e. managers, are a little out of step with the situation ,I asked for a simple thing, but they sent me from one to the other, including to the general manager of the hotel, because in the end they knew that I would give up (laughing behind my back), if he was in the hotel, I would also go to him...
Comment from Hotel Management
2 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the management team, as this does not reflect the high standards of service we aim to provide. We understand how frustrating it can be to feel passed from one person to another without receiving the assistance you need. Please be assured that we take your comments seriously and will look into the matter to ensure that situations like this do not happen again. Your feedback is important to us, and we appreciate your patience. We hope that, despite this issue, you were able to enjoy the other aspects of your stay and that you’ll consider giving us another opportunity to provide you with the exceptional service you deserve.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Hi Christine, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.
by A verified traveler
Posted 28 Nov 2024
Food shows were great
Comment from Hotel Management
2 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Hello Juan, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.
by A verified traveler
Posted 27 Nov 2024
Disappointing Stay at Catalonia Riviera Maya Resort & Spa
We were really looking forward to our family vacation at Catalonia Riviera Maya, but sadly, it did not meet our expectations. Upon arrival, we were excited to check out the amenities, but quickly realized that many of the resort’s features were either closed or unavailable or just didn’t have. The spa was only open on the first day of our stay, and after that, it was inaccessible. The gym was closed, and to make matters worse, the main pools were also shut down. It felt like a lot of the resort was in maintenance mode or just not operating as advertised. Had to listen to drilling and hammering during my stay , the lobby entrance ceiling was being fix so the path ways were blocked off had long walk to lobby
To top it off, only two restaurants were open daily, limiting our dining options significantly. The food quality was mediocre at best, and we expected more variety given the price we paid. The staff was not particularly welcoming or friendly, and we didn’t feel the hospitality you would expect from a resort of this caliber.
There were very few activities available during our stay, which was a huge letdown for our family. We paid a premium for this vacation, but felt like we didn’t get value for the money. For the price, we expected much better facilities, better service, and more things to do. Overall, we were very disappointed with our experience at Catalonia Riviera Maya, and we definitely won’t be returning.
Comment from Hotel Management
2 Dec 2024 by Catalonia Riviera Maya, Hotel Management
Thank you for taking the time to share your experience. We deeply regret that your stay at Catalonia Riviera Maya did not meet your expectations. We understand how disappointing it must have been to encounter several issues, such as the closures of key facilities and the disruption caused by ongoing maintenance. Please accept our sincere apologies for any inconvenience this caused during your family vacation.We also acknowledge your concerns regarding the limited dining options, food variety, and the lack of activities available during your stay. These are certainly areas we will review and work on improving, as we aim to provide a more fulfilling experience for all of our guests. Your comments about the service and staff have been noted, and we take this feedback seriously. We always strive to deliver the best hospitality, and we regret that this was not reflected in your experience.We truly appreciate your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity in the future to provide you with a much better experience.
