Ratings based on 46 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jul 2024 on Hotels
by A verified traveler
Posted 14 May 2024
This was a beautiful stay. The large room with full balcony overlooking the ocean was the best stay we have ever had. The beds were hard but hotel decor in room, balcony and all of property was unique.
Some issues with minimal hot water and many steps to and 3 pools but all overlooked due to tranquility of stay. Staff, Alfredo at front desk and Pedro, manager and in kitchen were very accommodating. The walk up and down the hills t get to the beach was arduous, particularly at days end but still manageable. Short ride to other town Zipolite and Mazunta to see other beaches and bigger towns for shopping. we definitely felt special staying there for our first time
by A verified traveler from Santa Rosa
Posted 8 May 2024
The hotel is just a must see, and beautifully placed on the hillside above the bay. The staff are attentive, warm and welcoming~ not to mention that they went out of their way to make our stay here exceptional. The garden grounds are beautiful. The pools are cool, refreshing, with beautiful views of the bay. The architecture is unlike anywhere else that we have stayed. It is truly exceptional and well worth the price. There were 15 staff members during our stay~ and we made sure that everyone of them received a tip. Please remember the living wage in Oaxaca is low~ it is the second poorest state in all of Mexico. If you can please be generous~ it is all the staff that make such a place possible.
by A verified traveler
Posted 23 Mar 2024
This is a beautiful property. The architecture is superb and the staff were wonderful, especially Ana in the Restaurant and Alfredo in reception. The on-line photos don't really do it justice. There is a surprise around every corner. Beautiful pools and the waterfall is amazing.
Comment from Hotel Management
11 Apr 2024 by Alfredo, Hotel Management
Hello brent, thank you for your comment, we hope to see you soon and we will surely continue to have improvements and new features, come back soon
by A verified traveler
Posted 5 Jan 2024
The hotel is very very nice. The rooms are amazing and the stuff is very friendly especially Alfredo he was very helpful inside and outside hotel. Giving us advice and recommendations from transportation to tings to do around the area. Definitely we will come back to this place and we do recommend this place
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 6 Mar 2023 on Travelocity
The staff was incredible! Someone checked in with me a week before my trip to ask if we had dietary restrictions or any special needs. Alfredo at the front desk was very helpful, but the restaurant staff was our favorite. Ana helped us with so much and her service was impeccable. Juan and Eban in the restaurant we great and one of the housekeepers went out of her way and took care of my laundry before I left the hotel.
Comment from Hotel Management
8 Mar 2023 by Recepcionista, Hotel Management
Gracias por visitarnos le mandamos muchos saludos de parte de todo el team pasion de luna, vuelvan pronto
by A verified traveler
Posted 15 Feb 2023
Great Views - will book again
Comment from Hotel Management
22 Feb 2023 by Alfredo, Hotel Management
Gracias ralph los esperamos ver pronto saludos
by A verified traveler
Good service but hotel in bad shape
Posted 25 Dec 2022 on HotelsGreat service, but hotel was in poor shape and dirty. Pool side trash left on the ground, shower only a drizzle of water, no blackout curtains (light from restaurant and natural light shining through), no functional safe, and no hot water for the jacuzzi.
Comment from Hotel Management
4 Jan 2023 by hotel pasion de luna, Hotel Management
thank you youre coment
by A verified traveler
Posted 2 Dec 2022
