Ratings based on 988 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
I would strongly recommend to have a coffee maker in the rooms; hotel doesn’t have restaurants nor small snack/coffee shop; that is a big upset. But overall is ok; good location for tourism
Comment from Hotel Management
22 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello Priscilla, Thank you for taking the time to leave a review! The hotel does have a restaurant Marcella Orquidea Violeta that serves dinner from 5pm to 10pm in the lobby are, for breakfast or coffee we recommend 787 coffee which is right next door to the hotel or cafe tropical which is in the next street in front of the Caribe Hilton hotel
by A verified traveler
Posted 19 Jan 2025
The hotel was beautiful and clean and the staff were all phenomenal! We cannot say enough about their kindness and all the help they provided. Irma gave us so much information and helped us arrange an early check in by translating for us. They allowed us to check in early and were so helpful to make our stay the best. The housekeeping staff and front desk attendant were also fantastic and assisted us in so many ways. (Wish we had asked their names to also list them in this review). There’s also a great coffee shop right next door. We loved our stay here!!!
Comment from Hotel Management
22 Jan 2025 by El San Geronimo Hotel, Hotel Management
Thank you for taking the time to leave a review!
by A verified traveler
Posted 18 Jan 2025
Had a hard time finding the hotel because the front gate looks nothing like the pictures in google maps. No desk, no chair, and no hot water in the room
Comment from Hotel Management
19 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello Siyao, unfortunately google maps has not been updated for a while for most areas of puerto rico but you can find the updated entrance in the regular pictures on google and the name of the hotel is in clear view. We are still renovating and improving our facilities, we will take your review into consideration to ensure quality service for our guest.
by A verified traveler
Posted 14 Jan 2025
The best hotel, super convenient and close to lots of places like T-Mobile District, la placita and lots of nice restaurants. I’m definitely booking again
Comment from Hotel Management
15 Jan 2025 by El San Geronimo Hotel, Hotel Management
Thank you for taking the time to leave a review !
by A verified traveler
Posted 12 Jan 2025
Staff was very helpful and went above and beyond. However’ we were there for three days with no hot water. They were supposed to be working on the hot water issue but was not resolved prior to our departure. There is no coffee on site, medication has to be stored in a shared refrigerator, and floors could have been a lot cleaner. Air conditioning works very well but is also very loud and we had three cycling on and off all night outside of our unit.
Comment from Hotel Management
15 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello Wayne, We are very sorry and understand your discontent regarding the lack of hot water. We have processed a 10% discount to compensate for the inconvenience.
by A verified traveler
Posted 12 Jan 2025
Also very noisey
Comment from Hotel Management
15 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello Diann, We are very sorry your experience was not up to par, we are still working on improving our hotel and will take your review into consideration to ensure a better service for out guests.
by A verified traveler
Posted 12 Jan 2025
Room was clean. Towels are very rough. No hot water for 3 day stay.
In case you don’t read there are no refrigerator/nor microwave.
Comment from Hotel Management
15 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello Diann, We are very sorry and understand your discontent regarding the lack of hot water. We have processed a 10% discount off your stay through Expedia to compensate for the issue.
by A verified traveler
Posted 12 Jan 2025
One particular staff was absolutely amazing. She tried everything to help us. However, we had a group of 6 rooms for 3 nights. Most everyone did not have hot water. No coffee pots.
Comment from Hotel Management
15 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello Paulette, We are very sorry and understand your discontent regarding the lack of hot water. We have processed a 10% discount off your stay through Expedia to compensate for the issue.
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello HF, it is very unfortunate that your experience was not up to par, if you can please contact us via phone or email to elaborate on your experience.
by A verified traveler
Posted 5 Jan 2025
The room was great. Comfortable, spacious and the staff very friendly.
Comment from Hotel Management
8 Jan 2025 by El San Geronimo Hotel, Hotel Management
Thank you for taking the time to leave a review!
