Ratings based on 107 Verified Reviews

4.4 out of 5
78% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from LOS GATOS

Posted 20 Jul 2024
Quiet
5 out of 5
by A verified traveler

Posted 5 Jul 2024
Parking was difficult. We were misinformed on the printed room information that reservations were needed for breakfast. They weren't needed. Checking in we didn't get clear information needed about the restaurant or the wifi.
4 out of 5
by A verified traveler

Lovely hotel with great cafeteria

Posted 12 May 2024 on Hotels
A lovely hotel with a great swimming pool. Reception staff were excellent and check in and out very smooth. The room was small and with a small window but with a good view. Unfortunately the aircon was blowing hot but this was quickly remedied once reported. Cafeteria was superb for dinner outside.
5 out of 5
by A verified traveler from Las Villas

Posted 12 May 2024
Beautiful surroundings
4 out of 5
by A verified traveler

Great stay!

Posted 15 Sep 2023 on Hotels
Great hotel! Comfy beds, clean rooms, nice service and we enjoyed the restaurant. The town is very charming.
5 out of 5
by A verified traveler

Posted 28 Aug 2023
Great location, amazing and kind staff and delicious food. I’m looking forward to coming back next year!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Aug 2022
2 out of 5
by A verified traveler

Posted 21 Jul 2022
I would strongly suggest that if you are British you book elsewhere. We did a two day stop off before the ferry from Santander to Plymouth after driving all through Spain. This is the only place throughout our travels that we felt we were unwelcome by both staff and customers. If we could have got an earlier ferry to cut the trip short we would have done. Beautiful hotel, but they are catering for Spanish on holiday and are only tolerating customers from other areas it seems.
4 out of 5
by A verified traveler

Posted 11 Oct 2021 on Hotels
Lovely hotel in a very pretty valley. Staff were OK. Lovely grounds but bit too cool to use outside pool.
4 out of 5
by A verified traveler

Nice stay in a good location

Posted 18 Sep 2021 on Hotels
We enjoyed our stay. The room was extremely clean and comfortable. The staff helpful and accommodating. My only complaint is that our room wasn’t ready when we arrived (right at the check-in time). The breakfast was very good but a bit pricey. We came to Puente Viesgo so we could visit the Cueva de El Castillo and the hotel is within walking distance.
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