Ratings based on 941 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Some lights didn't work in the room. Shower wasn't working properly. Just one small bottle of water for two guest. No hands towels or math towel when you exit from the shower. No blankets on a cold water for the beds. TV is not good quality on the image.
by A verified traveler
Posted 2 Dec 2024
Clean and basic hotel for a stay in the historic center of Puebla.
by A verified traveler
Posted 30 Nov 2024
⭐️
Comment from Hotel Management
2 Dec 2024 by Josué Esteva Gallegos | Guest Relations, Hotel Management
Apreciable Luis,Es un gusto saludarlo y agradecerle que haya dedicado unos instantes para compartir su experiencia más reciente en NH Puebla Centro Histórico.Me es grato leer que ha pasado un momento agradable en nuestra propiedad y sobre todo que le hemos hecho sentir calidez durante su estancia. Le aseguro que sus comentarios serán compartidos con nuestro equipo y seguir inspirándolos a brindar siempre el mejor servicio.Esperamos que en el futuro tengamos la oportunidad de recibirlo nuevamente en esta, su casa en Puebla.Cordialmente,
by A verified traveler
Posted 23 Nov 2024
The hotel is well situated and has the advantage of having a parking garage attached to the hotel. However, the hotel is tired and really requires some renovation. Public areas are dark and dreary. Generally I thought it below the general standard I would expect of an NH hotel.
Comment from Hotel Management
2 Dec 2024 by Josué Esteva Gallegos | Guest Relations, Hotel Management
Dear Jason,Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
by A verified traveler
Posted 10 Nov 2024
La propiedad estaba sucia
Comment from Hotel Management
12 Nov 2024 by Josué Esteva Gallegos | Guest Relations, Hotel Management
Estimada Brenda,Es un gusto saludarla y agradecer que haya dedicado unos minutos para evaluar su experiencia más reciente en NH Puebla Centro Histórico.Lamento que en esta ocasión no se ha llevado una buena impresión de nuestras instalaciones. Le extiendo mis sinceras disculpas y le aseguro que estamos trabajando para mejorar nuestra infraestructura y ofrecer un servicio de calidad a usted y a todos nuestros huéspedes.Esperamos que en el futuro nos pueda brindar nuevamente la oportunidad de servirle y restaurar su confianza en nosotros.Cordialmente,
by A verified traveler
Posted 7 Nov 2024
Sofás in lobby very dirty. Bathroom floor stained. Staff was friendly.
Comment from Hotel Management
12 Nov 2024 by Josué Esteva Gallegos | Guest Relations, Hotel Management
Dear Rosa,Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
by A verified traveler
Posted 7 Nov 2024
It was good
Comment from Hotel Management
13 Nov 2024 by Josué Esteva Gallegos | Guest Relations, Hotel Management
Dear Zoila,Thank you for taking the time to share your recent experience through Expedia.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
by A verified traveler from Jesus Maria
Posted 6 Nov 2024
by A verified traveler
Posted 6 Nov 2024
Hotel needs renovation
Comment from Hotel Management
6 Nov 2024 by Josué Esteva Gallegos | Guest Relations, Hotel Management
Dear Nancy,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
by A verified traveler
Posted 4 Nov 2024
Very old and dirty hotel in desperate need of renovation. Our room smelled terrible and was not clean, we got changed to a different room that was a bit cleaner but the shower curtain was torn and stained. Breakfast was ok but food ran out and was not replaced and there was only one person making eggs for dozens of people. The only plus is how nice their staff is, even while working in hard conditions.
Comment from Hotel Management
6 Nov 2024 by Josué Esteva Gallegos | Guest Relations, Hotel Management
Dear Andrea,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
