Ratings based on 149 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
A gem in the heart of Puebla
Posted 31 May 2023 on HotelsA darling hotel in the heart of Puebla. Staying in a traditional casona you really feel you've gone back in time but with all the modern amenities. Carlos, the innkeeper, was a joy and we loved everything about our stay here. Highly recommend!
by A verified traveler
Posted 5 May 2023 on Orbitz
by A verified traveler
Posted 2 Jan 2020
Lovely property, however, I did not notice in the “special instructions” that guests could only check in during a very limited 2 hour time frame. It also said that guests arriving after 3 pm would not be able to check in until the next day. My husband and I panicked, as it was already close to 5 pm by the time we arrived. We thought we really had a problem, as it was New Years Eve, and all of the other hotels in town were full. Fortunately, we were able to contact the hotel and give our arrival time. The guy at the desk said that was no problem and that we could check in whenever. If this is the case, the message about limited check in hours should be removed. What hotel only allows a 2 hour check in time?
Also, the property is a bit of a distance from the town of Taxco and there is no restaurant (they only offer breakfast). Guests should be advised to eat dinner or bring it with them as there is also no other option nearby. Being that it is a distance from town, a restaurant should be available.
by A verified traveler
Posted 3 Mar 2019 on Hotels
Great location, ambiance and food! Minor details on maintenance.
by A verified traveler
I love this little hotel!
Posted 27 Feb 2019 on HotelsWhat this hotel lacks in luxury it makes up in charm. It is almost like living in a museum. Be patient with the hot water. It takes time but will get there. The staff is friendly and helpful. Very nice breakfast included and the chicken soup is wonderful. My second stay there and hope it won't be my last.
by A verified traveler
Precious Gem in Centro Historico
Posted 31 Jan 2019 on HotelsAbsolutely lovely experience at this special boutique hotel! The room was breathtakingly furnished, the bed comfortable and many thoughtful touches added to make the stay perfect. The service was friendly and efficient, the breakfast delicious. The location rocks—two blocks from the Zocalo and on a classic street (Toad Alley.)
I will definitely return.
by A verified traveler
Pictures don't really do it justice
Posted 6 Jan 2019 on HotelsGreat location right off main points of interest. Pretty little street. Our room was gorgeous, old furnishings, nice sitting area. Rooms open up onto a shared, courtyard restaurant. Perfect for our needs. Like many hotels in Mexico, hot water is not consistent in shower. The courtyard is a well reviewed restaurant, open to the public. That is good and bad. Great music in the afternoon on the weekend when we were there. Loud late one night when we were headed off to sleep. I rated it a "4" for service, not for any bad reason but simply the lack of a "host" type feel like we have experienced in some of the best boutique type hotels. Staff was nice enough but it didn't feel as homey as some other places.
by A verified traveler
Beautiful Hotel BUT
Posted 17 Dec 2018 on HotelsThe location is perfect and the decor is amazing. And the included breakfast is wonderful but I wouldn’t stay again largely because I didn’t have hot water for a shower. Additionally, checkin came with no basic information like check out times, when the front door locks and what to do if you aren’t back or a simple reminder that breakfast is included. It could be so much better.
by A verified traveler from Connecticut
Posted 6 Nov 2018
The staff at the front desk are exceptional, very kind and go out of their way to ensure they meet all your requests...just ask.
by A verified traveler
Posted 5 Nov 2018 on Travelocity
