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Hotel Palace Puebla

3.0 star property
Colonial hotel with free valet parking and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Palace Puebla

Hallway
Desk, laptop workspace, iron/ironing board, free WiFi
Interior entrance
Desk, laptop workspace, iron/ironing board, free WiFi
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • 24/7 front desk
  • Housekeeping
The current price is P1,424
P1,694 total
includes taxes & fees
Mar 5 - Mar 6

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

Highlights

Flat-screen TV
Fan
Private bathroom
Hair dryer
Satellite channels
Daily housekeeping
Mobile key entry
Desk
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

Highlights

Flat-screen TV
Fan
Private bathroom
Hair dryer
Satellite channels
Daily housekeeping
Mobile key entry
Desk
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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7.8 out of 10, Good, (789)
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P1,871 total
includes taxes & fees
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About the neighborhood

Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 7 min walk - 0.6 km
  • Puebla Convention Center - 8 min walk - 0.8 km
  • Fort Loreto - 6 min drive - 4.5 km
  • Centro Expositor - 7 min drive - 5.2 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Hotel Royalty Centro - ‬2 min walk
  • ‪Antigua Taqueria la Oriental - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería la Oriental - ‬2 min walk

About this property

Hotel Palace Puebla

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on site, a shopping mall on site, and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking and valet parking
  • Breakfast (surcharge), a 24-hour front desk, and tour/ticket assistance
  • Concierge services, a front-desk safe, and luggage storage
Room features
All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Palace Puebla?

As of Mar 4, 2025, prices found for a 1-night stay for 2 adults at Hotel Palace Puebla on Mar 5, 2025 start from P 1,423.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Palace Puebla?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Check-out is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral, and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 3 mi (5 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

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Hotel Palace Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 155 out of 395 reviews
Rating 8 - Good. 141 out of 395 reviews
Rating 6 - Okay. 57 out of 395 reviews
Rating 4 - Poor. 19 out of 395 reviews
Rating 2 - Terrible. 23 out of 395 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Excellent
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose Luis

Good place to stay.
Stayed 6 nights in Feb 2023

8/10 Good

Augusto

Ok
Stayed 1 night in Jan 2025

10/10 Excellent

Luis David

Me encantó excelente atención e instalaciones
Stayed 1 night in Feb 2025

10/10 Excellent

Margarito

Stayed 1 night in Dec 2024

10/10 Excellent

Jose Maria

Todo muy bien, cómodo, buenas instalaciones y el servicio a la habitación estupendo. El único detalle que quisiera destacar es que la señal de Wi-fi es un poco lenta y con poca cobertura
Stayed 3 nights in Jan 2025

8/10 Good

Betsabé

Stayed 2 nights in Jan 2025

10/10 Excellent

Urbano Morales

Tardo mas de media hora para salir agua caliente en la regadera
Stayed 1 night in Jan 2025

8/10 Good

Deneb

En términos generales es promedio nada del otro mundo
Stayed 2 nights in Nov 2024

10/10 Excellent

Christian

Es muy tranquilo, el servicio y atención muy bien, un lugar muy bonito
Stayed 1 night in Jan 2025

10/10 Excellent

VERONICA ISAIAS

Excelente servicio!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Leticia Rojas

Limpieza,Buen servicio y cordialidad
Stayed 1 night in Dec 2024

8/10 Good

Gerardo

Cómoda solo que las habitaciones no están insonorizadas y es incómodo escuchar tanto ruido del exterior
Stayed 1 night in Dec 2024

2/10 Terrible

Hortencia

Stayed 1 night in Dec 2024

10/10 Excellent

Juan

Stayed 1 night in Nov 2024

6/10 Okay

Jade

Customer service was wonderful!
Stayed 1 night in Sep 2024

10/10 Excellent

Carlosalberto

Stayed 2 nights in Oct 2024

10/10 Excellent

Maria Isabel

Muy céntrica y amables
Stayed 4 nights in Oct 2024

6/10 Okay

Bruno

Un hotel muy cómodo y con buena ubicación, el personal muy amable, habitación limpia y cama cómoda
Stayed 1 night in Sep 2024

4/10 Poor

Erendi

Liked: Property conditions & facilities
Disliked: Cleanliness
Parece vecindad !! Es muy fea !! La cama las almohadas y en el baño había cabellos tanto así como en la cama muy feo
Stayed 1 night in Sep 2024

6/10 Okay

Armando

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Ericka

Excelente ubicación Muy tranquilo el ambiente
Stayed 1 night in Sep 2024

10/10 Excellent

cinthya azeneth

Stayed 1 night in Sep 2024

10/10 Excellent

MARIA DEL CARMEN

Stayed 1 night in Sep 2024

6/10 Okay

María Magdalena

Stayed 2 nights in Aug 2024