Ratings based on 47 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Casona de Santa Clara, Hotel Management
Muchas gracias por su valoración, esperamos que pronto regresen a visitarnos.
by A verified traveler
Posted 23 Jun 2024 on Hotels
Wonderful place to stay. Great location.
Comment from Hotel Management
25 Jun 2024 by Casona de Santa Clara, Hotel Management
Good morning, thank you for your comments, we are glad you enjoyed your stay with us and will visit us again.
by A verified traveler
Posted 15 Jun 2024
We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.
Comment from Hotel Management
15 Jun 2024 by Hotel, Hotel Management
Thank you very much for your comments. It is a pleasure to know that you enjoyed your stay with us.We continue to improve to always offer you an excellent rest. We hope you visit us soon.
by A verified traveler
Posted 29 May 2024
Water in sink in bathroom did not work. TV did not work. We were in the cathedral room and the room was beautiful
Comment from Hotel Management
25 Jun 2024 by Casona de Santa Clara, Hotel Management
Thank you very much for your comments, they help us to improve our guests' experience and we hope you will visit us again soon.
by A verified traveler from El Paso
Posted 27 May 2024
Comment from Hotel Management
21 Jun 2024 by Casona de Santa Clara, Hotel Management
Buen día, muchas gracias por su valoración, es un gusto que hayan disfrutado de su estancia con nosotros, espero que nos visiten pronto nuevamente.
by A verified traveler
Posted 16 Apr 2024
People are nice and rooms are lovely
Comment from Hotel Management
17 Apr 2024 by Casona de Santa Clara, Hotel Management
Good morning, thank you very much for your comments, we strive every day to offer you the best service to make your stay memorable, we hope you visit us soon.
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
14 Jan 2024 by Casona de Santa Clara, Hotel Management
Buen día, muchas gracias por sus comentarios es un gusto saber que disfruto de su estancia con nosotros, los esperamos pronto de regreso.
by A verified traveler
Posted 2 Nov 2023
Comment from Hotel Management
3 Nov 2023 by Casona de Santa Clara, Hotel Management
Muchas gracias por sus comentarios, es un gusto que hayan disfrutado de su estancia con nosotros, esperamos nos visiten pronto nuevamente.
by A verified traveler
Posted 17 Sep 2023
Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.
Comment from Hotel Management
18 Sep 2023 by Casona de Santa Clara, Hotel Management
Buen día, muchas gracias por sus comentarios es agradable saber que pasó una excelente estancia con nosotros y esperamos tenerla de regreso muy pronto, saludos.
by A verified traveler
Posted 23 Jul 2023
Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping
Comment from Hotel Management
23 Jul 2023 by Casona Santa Clara, Hotel Management
Good afternoon, thank you very much for your comments, they are valuable for us, the problem has been solved and we will be happy to welcome you again.
