Ratings based on 1,047 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 16 Nov 2024
I like the location that meets my needs on my visit. The breakfast is the best.
Comment from Hotel Management
17 Nov 2024 by Front Desk Supervisor, Hotel Management
Dear Tejano,Thank you for your comments. We're happy to hear that your stay with us was pleasant.We hope to welcome you again and we remain at your service.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Front Desk Supervisor, Hotel Management
Dear Randy,Thank you for your comments. We're happy to hear that your stay with us was pleasant.We hope to welcome you again and we remain at your service.
by A verified traveler
Posted 15 Nov 2024
Wow! What a pleasant surprise. Great $$ value. I will stay there again and recommend to others.
Comment from Hotel Management
17 Nov 2024 by Front Desk Supervisor, Hotel Management
Dear Ron,Thank you for your comments. We're happy to hear that your stay with us was pleasant.We hope to welcome you again and we remain at your service.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Supervisor Front Desk, Hotel Management
Estimado Alejandro, Muchas gracias por sus comentarios. Nos alegra saber que su estancia con nosotros fue placentera.Esperamos nos visite nuevamente! Quedamos a sus órdenes.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Supervisor Front Desk, Hotel Management
Estimado Oscar,Lamentamos que su experiencia no haya cumplido sus expectativas. ¿Nos podría compartir más detalles de que fue lo que no le agrado? Sus comentarios son muy importantes para nuestra mejora continua, por lo que si le puedo asistir de alguna manera, le pido me contacte al correo puefb_supervisores@grupopresidente.comQuedamos a sus órdenes.Saludos!
by A verified traveler
Posted 28 Oct 2024
More attention cleanliness on beds and bathroom
Comment from Hotel Management
31 Oct 2024 by Front Desk Supervisor, Hotel Management
Dear Felicitas,Thank you for your comments. We would like to apologize for not meeting your expectations and we assure you your comments have been taken into account to keep on improving our services. We hope you'll visit us once again to show you the improvements achieved thanks to your comments.Remember we remain at your service, and if you need any assistance please do not hesitate in contacting us.Kind regards.
by A verified traveler from East Wenatcheewa
Posted 25 Oct 2024
Adrian in customer service plus breakfast stuff are the top notch people to go for all my recommendations on them thank you Holiday Inn Express Puebla
Comment from Hotel Management
26 Oct 2024 by Front Desk Supervisor, Hotel Management
"Dear Mauricio,Thank you for your comments. We're happy to hear that your stay with us was pleasant.We hope to welcome you again and we remain at your service."
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Supervisor Front Desk, Hotel Management
Estimado Pablo,Lamentamos que su experiencia no haya cumplido sus expectativas. ¿Nos podría compartir más detalles de que fue lo que no le agrado? Sus comentarios son muy importantes para nuestra mejora continua, por lo que si le puedo asistir de alguna manera, le pido me contacte al correo puefb_supervisores@grupopresidente.comQuedamos a sus órdenes.Saludos!
by A verified traveler
Posted 8 Oct 2024
The breakfast is AMAZING staff is very very kind
Comment from Hotel Management
9 Oct 2024 by Supervisor Front Desk, Hotel Management
Dear Lidia,Thank you for your comments. We're happy to hear that your stay with us was pleasant.We hope to welcome you again and we remain at your service.
